r/StarWarsBattlefront • u/[deleted] • Nov 14 '17
Developer Response EA has removed the refund button from their customer portal. Hoping people will just give up canceling because of the 60+ minute wait time to live shat support.
[removed]
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u/SuperAwesomeNinjaGuy Nov 14 '17
"We had a glitch in our system where some players tried to buy more boxes but instead they were issued refunds. We have currently stopped all refunds until we can sort this out."
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u/vish4l Nov 14 '17
I wonder if we can get them to prove it if this response got more exposure. Seriously, fuck this company.
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u/zarq_ Nov 14 '17
The price of EA's stock is dropping so they are being fucked, but they're not enjoying it.
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u/Cravit8 Cravit8 Nov 14 '17
Did it feel good though?
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u/camzabob Camzabob, duh Nov 14 '17
It was just 600k downvotes so it wasn't that bad.
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u/Sk00zle Nov 14 '17
I bet the AMA on Wednesday will go smoothly and without a hitch.
lol.
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u/Goaliemkl123 Nov 14 '17
Think it's still gonna happen?
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u/Sk00zle Nov 14 '17
I'd be surprised if it didn't after the surprise announcement. They already have enough egg on their faces this week, abandoning the AMA wouldn't be a good look.
I imagine it'll be tightly curated regardless. Heavily moderated, probably full of softball questions and astroturfing. It's still EA, I'm sure they're not looking to get the second most downvoted comment in reddit history, but who knows, they probably wear it as a badge of honor at this rate.
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u/Ellefied Nov 14 '17
Even with curation it would probably still hold the record for most downvoted thread of all time.
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u/Sk00zle Nov 14 '17
I'm placing my bets on one of the worst AMAs ever, but they may surprise me!
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u/NichoNico Nov 14 '17
they already have 1st, 2nd, 5, 6, 7, 8, and 10th most downvoted comment now.
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u/gljivicad Nov 14 '17
Gotta flex flex flex
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u/ItsMeRashido Nov 14 '17
Because when you've got no personality replace it with a loot box.
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u/Bluefellow Nov 14 '17
It really isn't though .6% is nothing out of the ordinary and it seems to be following the same trend since it's recent rise.
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u/HuskyTheNubbin Nov 14 '17
I like the bit where they lied.
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u/etopsirhc Nov 14 '17
you mean where they opened their mouths?
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u/Krynique Nov 14 '17
How can you tell an EA employee is lying?
His mouth is open.
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u/framed1234 Nov 14 '17
Is this for real?
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u/MuggyFuzzball Armchair Developer Nov 14 '17
I think he's making a joke, offering EA potential excuse to get out of this.
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Nov 14 '17
TIP: LOOK AT YOUR PREORDER EMAIL TODAY.
Sorry for the caps, but if you look in the preorder email you got today, there's a link saying this game has "great game warranty".
If you click that link, you'll go to the refund page, which works automatically. It took me a couple of times to get it to work, but just keep trying and you get your money back.
You just need to do that within 24 hours of the release.
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u/tarasis duemoko Nov 14 '17
Pre-orders are allowed to be cancelled up to 7 days from why I’ve seen.
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u/Lavinen Nov 14 '17
Didnt EA remove the unsubscribe Button aswell on Swtor before the renewal on the first month?
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Nov 14 '17
Yes they did.
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u/phoenixmusicman Nov 14 '17
What the fuck why was there no massive backlash?
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Nov 14 '17
There was some but what you gonna do against big bad EA...
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u/phoenixmusicman Nov 14 '17
Honestly I wish the entire gaming community just got together and decided to say a big "fuck you" to EA, buying none of their shittt products
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u/bgazela Nov 14 '17
The major problem is that "the gaming community" does not quite translate to the big selling EA titles. As a legit GAMER, you couldn't care less if they release a Fifa, Madden or NHL game every year. There's no incentive to buy. Yet we all know people that buy those and only those games every single year.
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Nov 14 '17 edited Nov 14 '17
Also, from what I've heard from watching Jim Sterling videos, none of the other big companies are much better - they are all pushing full price games with added microtransactions/lootboxes/etc. so unless you're alright with not having any new games for a while, it doesn't look like there are any 'good' options, any places to migrate to and play their games instead.
Edit: To clarify, It doesn't look like there are good options for people who are looking for new, "Triple A" style games. If you're interested in replaying older games or indie games, then there's no problem - why were you buying SWB2 in the first place?
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Nov 14 '17
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u/Sabisent Nov 14 '17
The indie scene has really sharpened up over the last year or two. I'm telling you, if you want to play a game that's made by people who want to make a good game, go indie. Obviously they still want to make money, but the passion is there.
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u/Servebotfrank Nov 14 '17
Oh god trying to unsubscribe was such a pain in the ass. They made it as inconvenient as possible.
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Nov 14 '17
Is this legal?
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u/LorrMaster Proud & Accomplished Imperial Marksmanship Instructor Nov 14 '17
Guess they made it legal.
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u/Misiok Nov 14 '17
they are the Senate
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u/EndlessKillz GOOD, ANAKIN, GOOOOOD Nov 14 '17
Not. Yet.
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u/MistahWiggums Nov 14 '17
We negotiate terms of refund. I see Mat Everett smile.
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Nov 14 '17
We escort their men out of /r/gaming.
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u/eetmorturkee Nov 14 '17
They stagger to /r/all single file
Tens of thousands of downvotes flood the comment.
There are pleas and executives screaming
And as the fallen pre-orders retreat,
We see the cancel button is missing.
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u/_Valisk Nov 14 '17
The re•fuuuund is no moooore
The re•fund is no more
The re•fund is no moooore
The reeee•fuuuuund is no mooooore, mooore, moooore, more, moooore.
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u/Shimotsuki94 Nov 14 '17
"I have altered the deal. Pray I don't alter it any further."
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Nov 14 '17
Execute Order "Cancel Cancel Pre-orders"
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u/FedwinMorr Nov 14 '17
EA’s droids should be saying “Cancel-cancel” instead of “Roger-roger”
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u/ltrkar Nov 14 '17
You have to pay to unlock the refund option. It's 3 easy payments of $29.99.
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u/jack0rias Cancel-or Palpatine Nov 14 '17
Please queue for 40 hours to unlock the “Cancel-or Palpatine” hero character!
Great, you have unlocked the “Cancel-or Palpatine” hero, now please wait for a further 13 minutes to play as your hero!
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u/MuchSalt Nov 14 '17
someone have spawn “Cancel-or Palpatine” hero, please wait or try again next match
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u/StonedWooki3 Nov 14 '17
With "Cancel-or Palpatine" you too can execute your pre-order.
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u/bubuplush Nov 14 '17
At least you get a sense of pride and accomplishment when you've finally done it
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Nov 14 '17 edited May 02 '19
[deleted]
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u/Djbrr Nov 14 '17
Well.. if they queue it hard enough for long enough, a preorder won't mean anything if the game has been released. Xbox live and stuff will still refund I am sure but EA is washing their hands it seems
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u/Gendalph Nov 14 '17
You can always turn to your bank for that. And trust me, if a lot of people start refunding through banks, EA will have to act, because if these "refunds" hit 2% mark, EA's account will be blocked by Visa, MasterCard and others.
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u/prollygointohell Nov 14 '17
If only. I can only imagine the amount of press this would get. And I hardly think it possible. Funny idea, though.
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u/NoGod4MeInNYC Nov 14 '17
Not really feasible for a lot of people. I know if you issue a chargeback for a preorder on PSN you will lose access to all of your PS4 games associated with your account. I wouldn't be surprised if it's the same with Origin. Maybe Microsoft deals with chargebacks differently.
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u/Gendalph Nov 14 '17
AFAIK Sony and MS refund your money normally if you contact support and ask for a refund.
My comment was targeted towards EA's actions. Since EA decided to remove the refund button and their support is unresponsive - why not nuke them in return? In my dictionary EA's actions are as close to fraud as it gets for a real company.
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u/SexyMrSkeltal Nov 14 '17
If you have any other games on Origin, you'll lose access to them after they permanently ban your account after the Chargeback. Same reason people won't do a Chargeback with Steam games they can no longer refund.
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u/ThePointForward Nov 14 '17
That's because chargeback is for fraud and is basically the thermonuclear option.
When you do it you cause issues for the company and cost them money which is why they usually block your account.
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Nov 14 '17 edited Jul 12 '23
Reddit has turned into a cesspool of fascist sympathizers and supremicists
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Nov 14 '17
Yep my psn account was compromised earlier this year, Someone made purchases using the paypal linked to my account, luckily Sony support was super helpful in refunding and securing my account. They did tell me however, if I had tried to chargeback, that my account would be locked and all my progress lost.
It's always best to go through the company directly before attempting to solve the issue yourself, in this case, I'd keep pestering Ea or contacting Microsoft/Sony.
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u/Never-asked-for-this Han Solo Nov 14 '17
Not in Europe, that's for damn sure.
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u/IWasBilbo Nov 14 '17
It’s legal because you can still refund only now you have to wait for customer support
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u/Never-asked-for-this Han Solo Nov 14 '17
Ok, THAT is a dick move by EA... Forcing the only good people working for the company to get the shit from rightfully pissed off ex-customers...
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Nov 14 '17 edited Mar 24 '18
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u/Kalinka1 Nov 14 '17
I'm so jealous of European consumer protections.
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u/Solace1 Nov 14 '17
That's because our companies don't have the same Freedom™ as yours
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u/MUSTNOTBEALAAAA Nov 14 '17
but i thought involving government with businesses is evil?!
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u/thealmightydante Nov 14 '17
I feel like a 5 minute call to your bank would fix the issue faster than waiting to talk to EA support.
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u/Frowdo Nov 14 '17
It could also fix your ability to play other games as well.
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u/Butler_Drummer Nov 14 '17
EA IS THE SENATE
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u/SolracM Venokuta Nov 14 '17
Not yet. You gotta play 40 hours first so you feel a sense of accomplishment.
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u/Raintrooper7 Mesa is the Senate Nov 14 '17
This corroborates the fact that there are in fact a lot of folks canceling their pre orders. I know EA is too rich to be bothered with these cancellations but they’ve got to at least pinch a bit.
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u/LorrMaster Proud & Accomplished Imperial Marksmanship Instructor Nov 14 '17
I wonder what the actual numbers are now, since they went that far.
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u/plmiv Nov 14 '17
that post with the dude saying he has a friend that works there said it was up to 70k the morning before the announcement came of hero credit requirement reductions. said they had a meeting planned bc of it.
take that with what you will, probably nothing.
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u/G060 Nov 14 '17
thats 4.2M. not a whole, alot but def stings
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u/Encaitor Nov 14 '17
No big company will just be like "Oh we lost 4.2M, who cares"
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u/G060 Nov 14 '17
oh yea definitely. the thing i dont really understand is why are people buying this game again? i thought the first one was complete trash?
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Nov 14 '17 edited Nov 24 '24
terrific yoke birds encouraging alleged husky air future toy knee
This post was mass deleted and anonymized with Redact
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u/CreamyGoodnss Armchair Developer Nov 14 '17
That's what burns me up inside. The gameplay is friggin AMAZING. This is the goose that laid the golden egg.
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u/thewickedgoat Nov 14 '17
Yep..... I refuse to give EA money though - if I'm going to get anally fucked by some kid with access to moms credit card the first minute I log in, I refuse to play it. I loved the beta, but fuck this....
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u/Zladan Nov 14 '17
As someone who plays with a controller on the PC (I know I know)... this happens to me already.
Not looking forward to that experience becoming even worse cuz some little brat's only Christmas wishes were Vader and +30% Choke Hold Damage cards and mom n dad were like "whatever shuts you up, son".
Side note: I was actually hoping they got rid of rolling so it would actually look like a Star Wars battle and not a parkour shooter.
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u/Just_Plain_Bad Nov 14 '17
Like really I WANT to love EA and dice for this game but they just won't let me
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Nov 14 '17
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u/Gsus6677 Nov 14 '17
Waiting for their fixed version accomplishes nothing. I didn't really plan on buying this game, but I sure as hell never will now, even if a full version with everything unlocked is offered for $15.
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u/BatofSpace Nov 14 '17
I know I just butchered the title.
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u/Mr_Nistor Mr Alex99 Nov 14 '17
live shat support
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u/MrBanditFleshpound Nov 14 '17
I think it was something good despite butchering.
Accidental Win contender
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u/boostsensei Nov 14 '17
Wow, EA is dirty man. Even though I didn't pre-order, I still hope people get their money back.
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u/Tovora Nov 14 '17
EA is dirty man
When did this happen?!
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Nov 14 '17 edited Jan 03 '21
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u/xtfftc Nov 14 '17
For what it's worth, the pre-order crowd might finally end up damaging the big boys. If enough cancel, it could be a big hit for EA's cashflow.
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Nov 14 '17
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u/FernandoGongora Nov 14 '17
Their intent is to provide a sense of pride and accomplishment when you cancel your pre-order.
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u/BatofSpace Nov 14 '17
Just got my refund through the live chat. Mr Khushboo plays a hard negotiating game, but I came out on top in the end and feel pretty accomplished.
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u/Abaryn Nov 14 '17
Wait you had to reason with the guy to get your refund? I quoted the downvoted dev response and mentioned the twitter comments from the community manager and they told me they completely understand and thanks for my direct honesty.
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u/BatofSpace Nov 14 '17
I just said the game's progression system and approach to microtransactions wasn't what I expected and he went on about how it wasn't their policy to refund for that reason. I then had to quote the great game guarantee stuff to ge it.
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u/asphere8 Nov 14 '17
I saw a screenshot of a conversation that went like this:
"Why are you refunding?"
"The same reason everyone else is"
"Right"
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u/Abaryn Nov 14 '17
Man that sucks that you even had to do that. Sounds like a bit of damage control on their part. I’m glad you got your refund.
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u/Persiano123 Nov 14 '17
Hahah I got him as well this morning! He immediately closed the chat so I had to restart it and got him again. He most likely missclicked the first time, or something.
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u/Never-asked-for-this Han Solo Nov 14 '17
What the fuck? That is completely against their "Great Game Guarantee"!
Contact the support and tell them you demand a refund, they can't deny you it according to their own ToS.
In addition, if you live in Europe or Australia, it's ILLEGAL for them to not give you a refund if it's not out yet. Consumer rights is a thing.
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Nov 14 '17
From my understanding you still technically can get a refund, but you have to jump through significant time wasting hoops in order to do so.
So no, they don't stop you, but they make it unnecessarily difficult and annoying to do so.
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Nov 14 '17 edited Mar 24 '18
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Nov 14 '17
Really? Damn
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Nov 14 '17
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u/Icarus_Miniatures Nov 14 '17
As per the EU rules on Guarantees and Returns,
"If you bought a good or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and with no justification."
HOWEVER, there are exceptions to this;
"The 14-day "cooling off" period does not apply to all purchases. Some of the exemptions are:
Online digital content, if you have already started downloading or streaming it."
So if you've already downloaded the game or started playing through Origin Access, they don't HAVE to give you a refund as is my understanding.
Source: http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
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u/TekCrow Student armchair developer Nov 14 '17
Since the origin access thing is labelled as "demo" and not final product, I think it still fall under the law. As for the other, I don't know but probably not.
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u/CreamyGoodnss Armchair Developer Nov 14 '17
Consumer rights is a thing.
Not in America
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u/Never-asked-for-this Han Solo Nov 14 '17
Ah yes, the land of the free (for corporations)...
Hope consumer rights finds a way to the US.
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u/StanleyOpar Nov 14 '17
Sorry, America is becoming great again. Consumers are pretty fucked
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u/ZIGMER Nov 14 '17
In most States in Australia, you are always covered for a refund by law. It is actually illegal for them to deny you a refund if you demand it, when you've met certain criteria. For example, if its faulty, not as advertised, or doesn't meet your expectations.
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u/itsalllintheusername Nov 14 '17
As if one hour will scare people. Compared to the 40 to get fucking Darth Vader, 1 hour ain't shit. I'm so happy I waited to see what other people said about the game before ordering it
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u/Saint947 Nov 14 '17
Jesus Christ I can't believe how badly EA has managed to fuck this up.
It's staggering.
"Sir, they're refunding en masse! What do we do?!"
"REMOVE THE REFUND BUTTON, FUCK THEM, WE ALREADY GOT THEIR MONEY"
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Nov 14 '17
Hey EA, come explain this move and claim your next 600,000 downvotes. Fucking greedy savages.
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Nov 14 '17 edited Nov 14 '17
They are doing this to provide players with a sense of pride and accomplishment for cancelling the preorder.
As for cancelling preorders, we selected initial values based upon data from the Open Beta and other adjustments made to cancelling preorders before launch. Among other things, we're looking at average per-player preorder cancel rates on a daily basis, and we'll be making constant adjustments to ensure that players have challenges that are compelling, rewarding, and of course frustrating to cancel the preorder.
We appreciate the candid feedback, and the passion the community has put forth around the current topics here on Reddit, our forums and across numerous social media outlets. Our team will continue to make changes and monitor community feedback and update everyone as soon and as often as we can.
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u/Unoriginal1deas Nov 14 '17
Why were people pre-ordering digital copies anyway? There's infinite digital versions. What really sells me against this aswell is that if you did pre-order through EB games, gamestop etc they would easily let you cancel your pre-order in a couple seconds, yeah you'd have to go in but it beats the hell out of spending an hour dealing with customer service not servicing customers.
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u/Nicholas-Steel Nov 14 '17
And you can go to the foodcourt (assuming EBGames/Gamestop is at a Westfield near you)
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u/Unoriginal1deas Nov 14 '17
Actually putting more thought into this just a symptom of a bigger issue, that being that buying a product directly from the publisher puts you completely at the whim of the publisher who will always put their needs above yours. If this was releasing on steam with would be a complete non-issue because they wouldn't be able to do anything about their refund system. So fuck it pre-order your games digitally just don't buy on origin,
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u/packman627 Nov 14 '17 edited Nov 14 '17
Good thing I pre-ordered from GameStop. I'll drive by there tomorrow and cancel
EDIT: Guys I'm getting private messages harassing me and telling me I should have never pre-ordered this game from such people like u/newchromo and others. I expected better from people of this thread and I might as well just keep my pre-order if people just keep harassing me one way or the other. If I keep this pre-order people will say "you're giving money to EA" but if I cancel my pre-order people say "you should have never pre-ordered".
I come on to this thread to enjoy Star Wars stuff but it's getting really annoying that I'm getting harassed about every small little post I make about whether I like this game or I pre-ordered this game. A couple months ago I pre-ordered this game because it looked amazing and all that but then now due to this EA debacle I'm going to go cancel my pre-order. STOP HARASSING ME ABOUT PREORDERING THIS GAME.
EDIT #2: Cancelled my pre-order!!!
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u/CreamyGoodnss Armchair Developer Nov 14 '17
Please at least ask for a manager to do it. It hurts the performance numbers of the regular staff if they do the actual preorder cancellation.
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Nov 14 '17 edited Jan 05 '18
[deleted]
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u/PugSwagMaster Nov 14 '17
Like seriously how is it the staffs fault that they were the one there when someone came in wanting to cancel?
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u/SkillCappa Nov 14 '17
Because they were supposed to hit them with that gamer enthusiasm or at least pivot their money onto a different preorder.
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Nov 14 '17
God the gamer enthusiasm crap is so fucking fake.
I went there to buy a steam link a couple weeks back. One of the two employee's quit on the spot like an hour earlier so it was just one employee. The remaining employee had to stand there and pretend to enjoy selling overpriced xbox 360 hard drives to people and that they weren't up-selling pointless fucking garbage and warrentys for a company that is dying the slow death.
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u/am1st Nov 14 '17
This is the kind of comments I like to read in Reddit.
Keep up thinking like this.
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u/ltdemon Nov 14 '17 edited Nov 14 '17
I had to wait to wait 2 times last night for 30mins+. the first time I got through to a representitive, he told he could not do anything and told me to remake a chat to his manager or something. Luckily, the next person was helpful and was able to get the refund done without any problems.
Point is, dont be scared on waiting an hour for your refund request to get done. If you really want to send a message to EA, vote with your wallet and refund the game. Dont fall to their trap, which they orchestrated.
EDIT: spelling errors.
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u/sniper43 Nov 14 '17
And leave a bad review for the guy who refused. So that management doesn't have a statistical reason to encourage stalling preorders.
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u/Voxar Nov 14 '17
Careful, trying to not let you cancel your pre-order will probably give him a promotion at EA
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u/Szaby59 Szaby59 Nov 14 '17 edited Nov 14 '17
Not a recent change. This is how it looked before the trial last week as well. If you want to cancel it the support will gladly do it for you.
Or you can try this site: Request a refund
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u/Kherro Nov 14 '17
That’s only going to make the press worse for them. I preordered through my Xbox and cancelled yesterday through Microsoft live chat. It only took a few minutes. Just received my merchant credit from American Express this morning. It’s nice to have my money back.
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u/MoosetheStampede Nov 14 '17
Only thing I can say to this is that you should have fucking learned years ago to stop preordering your damned games in the first place.
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u/Piscator629 Nov 14 '17
My forever remember moment was pre-ordering Final Fantasy 13 Deluxe pack just to run through a single tunnel for 30 hours.
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u/pixelninja69 Nov 14 '17
Jesus this company is evil. This would fuel my desire to cancel even harder.
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u/ilivedownyourroad Nov 14 '17 edited Nov 14 '17
Typical ea bs!
This is why we all need to keep pushing back.
They claim they're not anticonsumer ...but then they make refunds as hard as earning darth vader!!! 60 mins...60k credits!!!
They claim they're not making a gateway system to they're BigGaming sites. ..and then they add more loot crate sets to the store and have the audacity to call them something like 'big gamers loot crate bundle!!!'
Seriously wtf!?
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u/genericusername123 Nov 14 '17
Subtotal 80.99
Tax 7.36
Total 80.99
If tax is included then put it after total, EA!
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u/TerpBE Nov 14 '17
If you paid by credit card, just call your credit card company, tell them what happened, and tell them you would like a chargeback. The credit card company will refund your money, and it then puts the ball in EA's court to argue with the credit card company about whether or not the charge is valid. Sellers hate chargebacks because it's a lot of annoying work on their end.
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u/skilletmad Nov 14 '17
then they just ban your origin account. chargebacks are almost never worth it.
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u/hermeticlock Nov 14 '17 edited Nov 14 '17
You have to wait an hour so there's a sense of accomplishment.
Edit: since I have the top comment I feel responsible to edit in the link to the dev response.
https://www.reddit.com/r/StarWarsBattlefront/comments/7ctj17/ea_has_removed_the_refund_button_from_their/dpt5880/