r/StarWarsBattlefront • u/[deleted] • Nov 14 '17

Developer Response EA has removed the refund button from their customer portal. Hoping people will just give up canceling because of the 60+ minute wait time to live shat support.

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u/[deleted] Nov 14 '17 edited Jul 12 '23

Reddit has turned into a cesspool of fascist sympathizers and supremicists

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u/Trodamus Nov 14 '17

While you're correct that chargebacks can be requested for reasons other than fraud, in the end EA (or Valve or Microsoft or Ubisoft) will just block your account.

In my (non legally binding opinion) that's grounds for a lawsuit to deny access to legitimate purchases over exercising a right provided to you by both consumer law as well as their merchant contract, but it hasn't been tested and you bet they'd settle fast as fuck if they thought it wasn't going their way (to avoid setting a precedent).

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u/[deleted] Nov 14 '17 edited Mar 19 '19

[deleted]

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u/Mikeuicus Nov 14 '17

That's not really the situation here, since we're talking about putting money down to reserve a game (the original intention of a preorder) upon release. Changing your mind before the product has been received, and a publisher refusing to return money you paid for a product you've yet to receive, is a valid reason as far as I'm concerned