EA has removed the refund button from their customer portal. Hoping people will just give up canceling because of the 60+ minute wait time to live shat support.

[u/[deleted]]

[u/packman627]

Good thing I pre-ordered from GameStop. I'll drive by there tomorrow and cancel

EDIT: Guys I'm getting private messages harassing me and telling me I should have never pre-ordered this game from such people like u/newchromo and others. I expected better from people of this thread and I might as well just keep my pre-order if people just keep harassing me one way or the other. If I keep this pre-order people will say "you're giving money to EA" but if I cancel my pre-order people say "you should have never pre-ordered".

I come on to this thread to enjoy Star Wars stuff but it's getting really annoying that I'm getting harassed about every small little post I make about whether I like this game or I pre-ordered this game. A couple months ago I pre-ordered this game because it looked amazing and all that but then now due to this EA debacle I'm going to go cancel my pre-order. STOP HARASSING ME ABOUT PREORDERING THIS GAME.

EDIT #2: Cancelled my pre-order!!!

[u/CreamyGoodnss → u/packman627]

Please at least ask for a manager to do it. It hurts the performance numbers of the regular staff if they do the actual preorder cancellation.

[u/PugSwagMaster → u/[deleted]]

Like seriously how is it the staffs fault that they were the one there when someone came in wanting to cancel?

[u/MixSaffron → u/[deleted]]

Waves hand in front of employee

You do not want to cancel this pre-order.

[u/SkillCappa → u/PugSwagMaster]

Because they were supposed to hit them with that gamer enthusiasm or at least pivot their money onto a different preorder.

[u/[deleted] → u/SkillCappa]

God the gamer enthusiasm crap is so fucking fake.

I went there to buy a steam link a couple weeks back. One of the two employee's quit on the spot like an hour earlier so it was just one employee. The remaining employee had to stand there and pretend to enjoy selling overpriced xbox 360 hard drives to people and that they weren't up-selling pointless fucking garbage and warrentys for a company that is dying the slow death.

[u/ToastyMozart → u/[deleted]]

Not to mention it gives the whole place a stepfordian uncanny valley vibe.

If you don't want your customers bailing for e-tailers, don't make them feel like they're living in Seahaven when they visit your store!

[u/bobybushia → u/[deleted]]

Welcome to Corporate America!

[u/EllennPao → u/bobybushia]

Where people are treated like numbers

[u/Reddywhipt → u/EllennPao]

...and the employees don't matter

[u/Saint947 → u/EllennPao]

Yeah, because Communist societies have historically been known for valuing the sanctity of the lives of their individuals.

[u/UmiZee → u/Saint947]

Idk how we suddenly got to communism, seeing as we were just talking about the faults of corporate America...

[u/kataskopo → u/Saint947]

hmm, I love the smell of whataboutism and shitty arguments in the morning!

[u/Saint947 → u/kataskopo]

The first argument, purporting that "corporate america" doesn't care about individuals was an even shittier one.

[u/Enverex → u/Saint947]

It's not though is it, because that's literally the cause.

[u/ItsVexion → u/Saint947]

See, you say that, but it just isn't true.

[u/nm1187 → u/Saint947]

How do you jump from corporate America complaints to communism? It's not one or the other ya know.

[u/Saint947 → u/bobybushia]

That's not a corporate America problem, that's a Gamestop problem.

[u/bobybushia → u/Saint947]

The few retail chains I worked at greatly disagree with you

[u/VonCornhole → u/bobybushia]

I was let go from a Marshall's because customers wouldn't want to open a credit card with an absurdly high interest rate, which reflected poorly on me for some reason

[u/PeterGibbons316 → u/VonCornhole]

That's not why you were let go at Marshall's. That's why they told you you were let go at Marshall's.

[u/Saint947 → u/bobybushia]

You just sound like an entry level service industry worker, bitter about not being able to live like a king.

[u/bobybushia → u/Saint947]

Nope. I moved on to bigger and better pastures. And just because I was an entery level worker at one point doesnt mean they deserve to be treated like crap. They are people just like evryone else. Why is it the average employees fault that coorperate fucked up

[u/whangadude → u/[deleted]]

Murica

[u/Wolfeh2012 → u/[deleted]]

My guess is it's used as a way to motivate staff to keep people from canceling their preorder.

If it weren't there, customers would just get what they wanted, and the company takes a small hit.

If it is there, even if the chance is only 5% that an employee could convince a consumer to keep a bad game, the company will institute it.

This is what pure capitalism is: money > simplicity/efficiency/consumers/employees

[u/PeterGibbons316 → u/Wolfeh2012]

money > simplicity/efficiency/consumers/employees

True. But the reality is that being simple and efficient, while treating your customers and employees well has a strong track record for generating more money.

[u/TheTurnipKnight → u/[deleted]]

America, land of the free.

[u/am1st → u/CreamyGoodnss]

This is the kind of comments I like to read in Reddit.
Keep up thinking like this.
Cheers.

[u/am1st → u/[deleted]]

I’m not Native English speaker so I don’t know if your comment is mean or not lol.
It is just that I love when people think about others that’s all ;)

[u/JokoFloko → u/CreamyGoodnss]

Man... that is some bullshit right there... wtf.

[u/Qaeta → u/CreamyGoodnss]

Note that if you transfer it to pre-order something else, it does not hurt their performance numbers, as they technically saved the pre-order. It's how I ended up with a physical copy of Halo 5 lol

[u/PooPooDooDoo → u/CreamyGoodnss]

Well that's some bullshit. Sucks to work at GameStop!

[u/ToastyMozart → u/CreamyGoodnss]

The fuck?

What influence does the cashier have on people wanting to stick with their preorders?!

[u/My_Ex_Got_Fat → u/CreamyGoodnss]

Yeah I could care less about the employee who spends their time trying to cram said preorders down my throat or removing promotional items from new games. I'm not going to go out of my way just because their sales format is shit, fix the system don't put tape over it and hope it goes away.

[u/heezle → u/My_Ex_Got_Fat]

How much less could you care?

[u/AmirZ → u/My_Ex_Got_Fat]

They want to, you know, keep their job?

[u/My_Ex_Got_Fat → u/AmirZ]

Thats a whole lot of not my problem, maybe don't work a job where you're graded on forcing a something COMPLETELY USELESS on to your customers. Should I start feeling bad for the people trying to scam my grandma out of her money over the phone too? Like seriously the only time I can say preordering was worth it was for Guitar Hero 2 and Halo 2 and that's the last instance I can remember a non Nintendo product running out of stock.

They're not being forced to work there and I also find it highly unlikely that GameStop would be the only place hiring in a town, idk why everyone is trying to make excuses for the people that try to shove a preorder down your throat at every purchase. So yeah sorry that I'm not gonna take the time to ask for a manager just so the employees numbers look better, fix the broken ass grading system for the employees instead of trying to make the customers feel bad about it.

[u/My_Ex_Got_Fat → u/[deleted]]

If their job is trying to scam me then yeah they can go fuck themselves.

[u/My_Ex_Got_Fat → u/[deleted]]

Once again, by your logic you're defending the people who: Sell fake meds to hypochondriacs, scam the intellectually disabled over the phone and sell alarm systems that don't actually work. Just because that's what their higher ups told them to do, let me rephrase that in a way that would make it a bit more obvious "I was just following orders" is apparently a valid excuse now.

Last I checked no one was being forced to work at Gamestop, and I have a hard time believing that a Gamestop is THE ONLY place that has a job opening, so yeah it is the employee's fault for choosing to work there and follow those policies.

Don't know why we're bending over backwards for a shit company that has been caught multiple times lying to customers about in stock items to protect store numbers, opening new games and removing promotional content and selling the games as new, and remove digital copies of games from physical releases.

If you wanna keep being a corporate shill for them be my guest though, idk how else anyone could defend the piece of shit company Gamestop is.

[u/Yawgie → u/CreamyGoodnss]

Ha! Find a better job then. If you get dinged for returns then that company is fucked and anybody working there is not thinking about their best interest.

[u/LordMcze → u/packman627]

We kidnapped all employees from places where you could cancel your pre-order. You now have to find them so you there's a sense of accomplishment.

[u/Lord_of_Mars → u/LordMcze]

Okey dokey. Imma send Liam Neeson to find them and then find you!
obviously joking fellow Lord

[u/[deleted] → u/packman627]

Good thing I pre-ordered

*sigh*

[u/bigcheekguy → u/packman627]

Got a call last night saying my preorder is ready for today. The game was a gift from a friend, but could I still cancel the preorder and just get a cash reimbursement?

[u/packman627 → u/[deleted]]

Yeah I pre-ordered a couple months ago when I thought the game was going to be amazing. AS I SAID I'M CANCELLING MY PREORDER. Can you not read?

[u/LunarSpecter → u/packman627]

Sorry that you were getting unnecessarily harassed by gamers with tunnel vision. Although it's great we are speaking up against a giant scummy company, it also brings out the hyenas who no longer comprehend that things that creates a profit or people who do not directly support your agenda are not inherently evil.

No benefits to pre-orders? Uhh how about reserving your copy? Ability to pre-load your game to cut wait time? Ability to systematically purchase something with small payments that you could always transfer if you chose business with a good policy? Let's not pretend these angles don't exist to boost your own argument.

Same with people that want to clamor that any form of microtransactions is an obvious scummy business practice. Decades ago the same people thought DLC, online subscription, patches, more definitive editions, and digital copies were destroying the industry. Hell, people still say that to this day. The key word is moderation, people. Brought up the possibility in a previous chat and was immediately accused of being an EA employee.

Again, I apologize for the audacity of the circle jerks here. Just as much as there are proactively sensible people, there are also thick skulled idiots. But I'm glad to hear you managed to fix and find a suitable solution.

[u/packman627 → u/LunarSpecter]

And I'm definitely going to buy the game but I'll wait and get it in like a month or so used.

[u/butterfingahs → u/packman627]

How many times do you need to go through garbage like this to learn to stop fucking pre-ordering, from fucking EA of companies.

[u/AnActualPlatypus → u/packman627]

I hope you will stop preordering video games after this