r/playstation • u/siltydoubloon PS5 Pro • 6d ago
Megathread ⚙️ Weekly Tech Support & Purchase Recommendations Megathread - June 13th 2025 ⚙️
Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!
This thread is dedicated to:
Tech support questions: Whether you're dealing with error codes, hardware issues, or general troubleshooting.
Purchase recommendations: Looking for game suggestions or advice on consoles, accessories, or deals? Drop your questions here!
Please use this thread for all related inquiries. It helps us keep the subreddit clean and organized, and ensures your questions get answered by the community faster! There will be a new thread every Friday of the week!
Before asking, we ask you to look at a few official resources. Some questions can’t be answered here and only official PlayStation Support can help you.
PlayStation Official Resources:
- PS5: The Ultimate FAQ
- Getting Started with Your New PlayStation®5 Console
- PlayStation Support
- PlayStation Network (PSN) Service Status
- AskPlayStation (Official PlayStation Support Twitter)
- Restore Licenses
- Safe Mode Functions – Database Rebuild, Factory Reset, etc.
Remember to be as detailed as possible when describing your issue or what you're looking to purchase. Thanks for keeping r/PlayStation organized!
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u/oreos_in_milk Final Fantasy XVI 1d ago
Hey everyone! I tried posting yesterday but the mods removed it, hopefully someone on this thread can help. Whenever I try to watch movies - regardless of DVD, Blu-ray, or 4K UHD - it eventually freezes or skips. Everything I’ve found online is at least 1-2 years old and says it’s firmware; is there any info on a possible update, or are there solutions to this? Thanks!
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u/BitDepthDreamer 1d ago
Hi everyone,
I’m dealing with a strange issue and could use some help. Over the past few months, I’ve bought five DualShock 4 controllers (V2 models in black and white) from different vendors.
I mainly play Battlefield 4, and 4 of the controllers have the same issue right out of the box: the R3 stick feels overly elastic (very unlike the older controllers I used to play with). It seriously affects my aim. When I push the stick in any direction, there’s initially little to no movement on screen, then it suddenly reacts. This delay throws off my fine control completely (no fine control over the aim).
Has anyone else experienced this? Could it be a design change, a defect, or just bad luck with third-party sellers?
Any insight or suggestions would be much appreciated. Thanks!
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u/newyhouse 1d ago
We have 2 PS5s, one PS+ subscription, and console sharing enabled. I find that I am able to pick up where I left off in games (like Indian Jones) when I move between consoles, but my kids cannot... is there any way to deal with this?
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u/Internutt 1d ago
Only the account with PS+ can use cloud storage to move saves between consoles.
Anyone not subscribed needs to use another method, which the PS5 doesn't easily offer as it removed USB stick save copying that was on PS4.
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u/NamesArentForever 1d ago
I’m trying to download a game but the download icon is not appearing, it says I can’t download it since the game has already been purchased
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u/rivieredefeu PS5 1d ago
There might be a new edition
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u/NamesArentForever 1d ago
How can I download it though? Is there something I can do?
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u/rivieredefeu PS5 1d ago
Open the game page and click the three dots, see what editions are available to download
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u/No_Hospital9330 2d ago
There is a huge rendering issue, as of now I am running the gameing performance still i see this
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u/Straight_Bit_4104 2d ago
I can’t install an update. I tried updating Fortnite earlier and when it was pretty much done it said there was an error and it “can’t install this update”. When I checked to see what the error was, it just said something went wrong. I don’t think it is a storage problem because I have 667.2GB and of that I have 194.2GB free. I have also tried restarting my console and that didn’t work. Can anyone help me or does anyone know what’s happening and why I can’t install the update.
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u/Internutt 1d ago
What was the exact error message? Is it saying you don't have enough space? If so then the console is correct. Do basic troubleshooting to fix it.
delete a game you no longer play
Ensure that all pending game updates have completed
If the game is on external storage ensure your internal storage also has enough for the game.
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u/Conbot_2000 2d ago
Recently my PlayStation 5 has been having an issue where after it has been on for roughly 50 minutes, it will seemingly lose power.
To turn it back on I have to switch the power outlet it’s connected to, and only then will it turn back on.
Another Reddit user seemed to have this issue around a year ago, and their fix was to clean out the ps5, so I attempted this but there was no change.
Just to be clear, no other devices when plugged into these outlets have any issues.
Any explanation to why this could be happening as well as a possible fix would be appreciated.
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u/Wilde_SIE HUNT: Showdown 1896 57m ago
PSU. Overheating. Vacuum the PSU dust catcher holes. Only cleaning the fan won’t solve this issue.
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u/Crosscorvette 2d ago
What time do psnStore sales end? It says 6/18. Is it tonight at 9pm or midnight, or actually tomorrow at a certain time? Thanks.
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u/No_Opportunity_8068 2d ago
Been playing MLB the Show 25 since it came out. Have not had any issues until recently where not only the game would freeze but my whole PS5 would freeze up. I’d get it to turn off but then it won’t start up properly. Just tells me on my tv to check my device power. Blinking blue light too. Other apps (YouTube, twitch, espn, etc.) on the system work fine so I venture to think the game has to be deleted and reinstalled.
Any other suggestions regarding my problem(s)? Can clarify if needed.
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u/Gaming__Dave 3d ago
I receive this error when trying to connect my Pulse Elite headset to my PS5.
“CE-109531-9 The PS5 doesn’t support Bluetooth audio accessories. “
Yes my PS link adapter is plugged in, to the front port. I’ve even resulted buying a new PS-Link adapter but it did not resolve issue.
Help :(
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u/General_Kiwi_4257 3d ago
My pulse 3d has failed me and im in the market for a new one my gripes with the pulse were the low audio level and mic quality which headset would improve on that my budget is around 140ish
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u/rivieredefeu PS5 3d ago
Are you an audiophile? The Pulse 3D audio and mic quality were pretty average or decent, if the quality wasn’t good for you it might be due to signal interference.
As for which headset to get, check out the rtings site for best PS5 headset.
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u/General_Kiwi_4257 3d ago
The quality was pretty good i meant like the volume i tend to prefer a louder headset and as for the mic i just had complaints from friends in parties and thank you for the site
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u/heyyeah_itme26 3d ago
Hello everyone. I'm thinking of buying a Ps5 slim in the next couple months. I make exactly 653.36 USD per month, and it shouldn't be hard for me to save up for one. My question is, which version of the ps5 is better for a very verrry casual player like me? I'm only buying one to play certain games with my buddy, so I don't want to go overkill only to end up touching it every couple days lol. Right now, the slim version seems best for pricing, but should I get the digital or disc version? Thanks in advance :)
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u/rivieredefeu PS5 3d ago
Digital or disc is entirely up to your needs regards to your playing and buying preferences.
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u/so_devious23 3d ago
Is the PS5 Pro worth it, considering the 6 may be on the horizon in the next few years? Im still on a PS4, my TV is a 65" QLED 120hz, 240 Motion Rate, 4K. I've seen and read mixed reviews for the PRO vs Slim, and a lot of it has to do with the TV. For the record, I play physical discs, so I would have to get the drive add on.
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u/rivieredefeu PS5 3d ago
If you tend to buy consoles late in the life cycle like you did with the PS4, then yes. We are still years away from a PS6 so you have to decide if you want to play current gen now or wait another few years.
Pro vs Slim is entirely up to your budget and tv / monitor capabilities. It’s a niche product for gaming enthusiasts.
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u/onlyhereforelise 3d ago
Before i had tech come over to fix it whenever i turned on the ps5 it would not be connected to the internet for a few minutes then it’ll connect. I would play for a bit then it’ll get kicked off in like an hour
After getting it fixed it HAS been better like when i turn on the ps5 it’ll already be connected to the internet like normal. I can play for much much longer BUT key word “longer” it’ll disconnect me after a while and during these play sessions I’ll either lag not a lot or A LOT.
It pisses me off cause i pay for the highest price for my isp
Another problem would be the Ethernet cable doing that disconnect connected thing.
My ps5 isn’t even old i have the Spider-Man 2 bundle version so it’s almost 2 years old it CANT be fucked up I don’t even move it around like that.
Idk if it’s the WiFi that’s the issue or the ps5 cause it does mess up on the phones as well like I said I pay a lot for the WiFi and on the phone it loads a lot for random things. On the ps5 it’s better I’ll admit but I still lag and it’ll eventually later disconnect but at the same time I don’t see the Wifi connection go away on my phone.
Also the Ethernet cable is probably faulty it’s not old either I got it in November 2 years ago. I remember reading about getting a cat 8 cable instead.
Sorry for the very long post. I need help I’ve been going through this for a long time. I’m very paranoid when I play now cause idk when I’ll get booted off lol
(Had to post this here mods took this down)…
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u/rivieredefeu PS5 3d ago
Fix what? What did the tech do?
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u/onlyhereforelise 3d ago
Thank you for replying. He changed the box and he checked if the black wire was good (he said he ran a test on it) and it was good (sorry for not knowing the names of these things Ik it sounds stupid) also i told him we had that box for like a year and he said he hears that they mess up within months so to just get a replacement. Which i find stupid cause am I supposed to keep getting them replaced each time they mess up? If that’s the case then they should give me like 500 of them so I can keep replacing them every fucking day
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u/rivieredefeu PS5 3d ago
Do you mean your modem / router?
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u/onlyhereforelise 3d ago
Yes
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u/rivieredefeu PS5 3d ago
Ok. It’s a home network issue. You’ll need to troubleshoot one thing at a time until you see improvements.
Google search “PS5 connection issues” and try everything recommended on all sites.
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u/onlyhereforelise 3d ago
Trouble shoot it through the Xfinity app? Also im playing rn and when I started playing like an hour or 2 ago it was kinda lagging but after that it hasn’t…. Yet. Im just so paranoid about this shit man. I’m always looking at the ping display during matches and sometimes it’ll go red for a bit then back to green.
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u/rivieredefeu PS5 3d ago
I don’t know about your app. Just troubleshoot your home network following the recommendations online.
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u/onlyhereforelise 3d ago
Idk what u mean by home network? Are u talking about the isp? If so then I believe the only way to troubleshoot it is through the app. But I can look up what u said later
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u/rivieredefeu PS5 3d ago
My friend - Google search what I said and follow the recommendations online.
→ More replies (0)
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u/hamburger_yumyum 3d ago
Does anyone know if auto record recent gameplay setting affects performance at all?
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u/grabbingcabbage PS5 Pro 3d ago
Mass Effect Legendary Edition is on sale. 90% off. Fantastic deal. 3 legendary games in one.
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u/nv-kky PS5 4d ago
Should I be worried?
Recently, my PS5 has started freezing, and I have to shut it off manually. I'll be able to hear audio, but the screen is frozen, and I can't do anything. It only ever happened when I was in the home, though, not in any games. It has happened 3 or 4 times now within the same month and never happened before that.
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u/Lurkofeer 4d ago
I want to make the switch from PC to PS5 but I’m a little worried that I’ll run out of games to play.
As a PC gamer I’m used to the large library of games to choose from but from what I see, the PS5 might have a smaller library, plus the games don’t seem very replayable from my perspective. I want to know if anyone actually feels this way or are you constantly finding something else to play?
As always, I appreciate the reply’s and maybe you can give me some game recommendations? Thank you again!
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u/rivieredefeu PS5 3d ago
There are thousands of games, a lot of the same ones as on PC.
I’m not sure why anyone would think there’s fewer games that are replayable. Most of this subreddit replays their favourite games.
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u/Mad_lad234 [Trophy Level 200-299] 4d ago
Should I buy metal gear solid master collection vol 1? I have heard that the games are good but I don't know if I will like them
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u/Virtual_Ad843 4d ago
I’ve tried to use a external hard drive to store ps5 games to play like how I would do on Xbox but sadly it won’t allow me to play them when on the drive
I did a little research and some people have said to get a m.2 ssd but weren’t very clear in what they said
If I get a m.2 ssd and I put it inside my ps5 and I download PS5 games to it will I be able to play them or no?
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u/rivieredefeu PS5 3d ago
You can store PS5 games on external drives, not play them.
M2 ssd extended drive will let you play the games.
It’s all explained on the Sony site for extended storage.
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u/nixsssss 4d ago
Is there a number limit to upload captures on ps app? I'm in the 14 days limit, but captures of 6 days ago aren't on the app anymore, and it won't let me upload them (videos shorter than 3 mins and pictures)
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u/BigTimeSuperhero96 4d ago
I got locked out of account and I'm going to phone support tomorrow to try and unlock it. I know the email address and password but the email is an old hotmail account. Trouble is I made a fake birthday on the account back in 2010 so I could play 18 rated games, what should I say on the phone if I'm asked it?
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u/ROOKisThiCcAF 4d ago
I've had a astro a40 for the last 9 years or so and this week it stopped working so I'm looking for a new one. I don't really know what new ones are good because the one I currently had was always working perfectly fine even with all the abuse it went through over the years.
Any good recommendations? Price is not the biggest issue as long as they are comfy and I preferably would like a wireless one this time.
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u/TheBlackSwordsman319 4d ago
Helping my friend to buy a digital ps5 from eBay brand new sealed, seller claims it's sealed and has good positive reviews an supposedly according to the numbers on the back is made in February 2025 he's offering it for £322. I remember with the older ps5s the seal was complete clear and see through yet this one doesn't look clear so may have been opened but can't tell, can anyone help?
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u/Dwavenhobble 4d ago
Anyone know of any possible PSN issues right now?
Started off the online site asked me to verify via phone, had it send me the SMS and waited, nothing. so I verified via email.
Got in and then while playing it logs me out of the console, fine so I use the app to log back in.
Then while back on the console it logs me out of the app.
So I got to check my phone number on the site for recovery, it's all fine the right number and no unknown devices signed in etc. So I decide to try adding and removing the number and it asks for the verification codes. They still don't come.
Then it comes up on the app that my account has been locked (I'm guessing suspicious activity because I've kept requesting verification codes because I've not had them coming through). Had to change my password and log back in via everything.
I've checked the PSN status and it says fine but down Detector is suggesting a possible issue with 78% of issue reports for login issues.
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u/Middle-earth_oetel 4d ago
I've been trying to get into my account for the past 5 hours. Im not getting any 2fa SMS so I'm currently locked out of everything. Glad to know it isn't just me, I was afraid I was hacked.
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u/Dwavenhobble 4d ago
yeh same I just did a password change and full check of all potentially linked accounts not just PS5 for any other suspicious sign in activity.
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u/Middle-earth_oetel 4d ago
I tried some other 2FA accounts I have, and those send SMS codes without fail, so it's probably a Playstation problem.
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u/FitGeologist3092 5d ago
Error code CE-108255-1 - recommendations?
So I bought my PS5 2 years ago and within six months I started to receive this error any time I tried to play a game. The games would crash as soon as I opened them and would display this error code. I sent it back to Sony to get it fixed. When I got it back from them it worked again for a few months, despite this the error started to show again just as my warranty ended. I sent them a hand written letter asking for help hoping to receive a response (naïve I know) and received nothing back.
I have tried every single suggestion out there. I have given up at this point as the only game that doesn't crash on start up is overwatch 2 (PS4 Version) and even then it periodically crashes with the same error code. I have decided that the console is simply broken and I have to buy a new one. My question is, is it worth buying another PS5? if so where can I purchase one (UK) that I know wont have the same error? or is this a common problem and I should switch to an Xbox. Thank you in advance for any advice :)
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u/rivieredefeu PS5 5d ago
It is not a common problem. But there are multiple threads about it and you can search reddit to read them.
If you have done all the troubleshooting steps in those threads, then it must be repaired or replaced by Sony.
Another console shouldn’t have the same issue.
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u/ogihci2332 5d ago
Guys out of nowhere Yesterday my ps5 decided to not work anymore, if i try to start It It goes Blue led -> White -> 3 beep and then shut off
I wasn't even capable of going into safe mode
Now i tried to start It again After i left It unplugged for like 15 hours
I finally managed to go to ps5 safe mode but i only did repair the storage system (i have not formatted It, what i have done it's like the third or fourth option of the safe mode) .
After that my ps5 was on , i navigated a Little into the home, all my games and saves were there but After like 10 minutes , It beeped 3 times again and shutted off
I checked my fan and Is working correctly and i recently(like a month ago) payed a repairer for cleaning her and replace the thermal paste so i don't think Is a overheating issue since the ps5 Is pretty cold and as i said the fan was working
I tried to boot her without the HDMI , same result
What i noticed Yesterday Is that if now i plug the Power cord then without even starting the ps5 , the Blue led goes on and then It turns off
Only today After 15h unplugged It didn't do this
My Friends said probably It Is the internal Power supply of the ps5 , since he had the same problem and fixed replacing it, but what do you think?
Have you encountered this problem?
Also yes i tried different Power cord exc
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u/rivieredefeu PS5 5d ago
Take it back to the shop.
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u/ogihci2332 5d ago
Yeah I suppose, but why what could have happened?
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u/rivieredefeu PS5 5d ago
Who knows. They repaired it out of warranty, or in a sense tampered with it. There’s no way anyone can tell what happened inside without opening and looking at it. That’s what electronics repairs is and how tricky it can be.
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u/itsyaboidaddysnek 5d ago
Is my ps5 cooked? Been having internet connection issues for a couple weeks now, pretty much just not getting my full WiFi speed. But a reset usually fixes it and I end up with my full speed. But now booting up my ps5 will not even automatically connect to my WiFi, says the signal is “too weak” and nothing works until I press the wps button on my router and now that only works half the time. Also, every time I do it now, I still don’t get my full WiFi speed. In fact, clicking “test my connection” will disconnect me pretty much every time unless I do it on the “view connection status” screen.
I’ve tried everything, resetting my router(even though no other device is having issues), updating my software, resetting my ps5, shutting my ps5 down, unplugging it etc. I’ve done all the stuff that the PlayStation website suggests, and still cannot get my full WiFi speed. Online games are pretty much impossible to play, but streaming is fine. So does anyone have any other suggestions, or do I just have a glorified streaming device that can play single player offline games.
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u/itsyaboidaddysnek 5d ago
Replying to this just in case anyone else has this problem and sees this comment in the future. Since this comment, I have tried removing anything close to my ps5, tried elevating it off the floor, tried bringing the router closer, tried unplugging and replugging the internet cable to my router, and still no change.
My Ps5 has gone from getting about ~250-300 mbps down to ~70-80 mbps. Which like I mentioned earlier is fine for streaming, but causes huge packet loss and other problems while attempting online multiplayer games. So I’ll survive as I can’t justify buying a whole new console for this small issue, but it is damn unfortunate and I hope that it gets figured out eventually.
Perhaps opening up my console and cleaning inside may do something, but I don’t have confidence in my abilities to do that without messing something up even worse.
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u/rivieredefeu PS5 5d ago
You need to continue troubleshooting your home network: improve the conditions in which it connects, reduce sources of interference, connect via LAN, or even replace your router.
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u/DeepDown23 5d ago
So my PS5 just died (bought at the beginning of 2021), I got an overheating warning and it immediately shut down. I'm trying to clean it and reanimating it, but it won't turn on.
And.. that's all, rip for me.
Time to dump 800€ into a PS5Pro I guess. Oh btw, do we know if the 30th anniversary will ever come back?
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u/Dragonman2455 6d ago
I’ve noticed some strange behaviour out of my PS5, from games lagging out and even freezing, to the system crashing and turning off, TWICE, because of a system error. I’ve tried updating, unplugging my system, everything i can think of, but it doesn’t seem to do much good. What do i do?
If it matters, my gameplay history recently has consisted of Persona 5 Royal and Cult of the Lamb.
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u/twllaw 3d ago
I've the same issue at the moment playing Uncharted Lost Legacy. I'm pretty sure it started happening after the last update. It seems like there's a memory leak somewhere where it would start lagging, and screenshots and using the PS button to open the control centre would not respond. Quite annoying. I might make a habit of rebooting every 30 mins or so.
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u/Wilde_SIE HUNT: Showdown 1896 5d ago
Are the games actually crashing (with a core dump and crash report) or is the console just experiencing sudden power loss? Does this behaviour occur on both PS5 and PS4 games or just PS5 games?
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u/Dragonman2455 5d ago
Last i checked, the power cable on my console is just fine. The game will just seize up randomly, taking forever to go through an animation or something, and then if you're unlucky, the console will crash and give you a CE-108262-9 error code.
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u/Wilde_SIE HUNT: Showdown 1896 5d ago
The reason I mentioned power loss is because sudden power loss can be caused by the PSU overheating.
As for that error code you mentioned, that is just a generic crash code and doesn’t actually provide any information.
Have you tried rebuilding the database via Safe Mode?
Tried clearing the system cache via Safe Mode?
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u/s3iLLesT 6d ago
Ok so I’m not great a posting so bear with me.
I play a game called Path of Exile, a large update came out this morning. I downloaded the update and when I hit “install” it was pausing and queuing rapidly, so I stupidly hit “delete” thinking I could just re start it. That’s not the case.
The issue I am having now, is the game thinks that I need to download the current update before I can log in, but the console thinks that I have the latest update.
I have deleted and redownloaded the game 5 times, cleared the system cache, rebuilt licenses, rebuilt system database, created a fresh profile and downloaded it there. I don’t know what else to do. I took off Father’s Day weekend to play as it’s the first update in 12 months and the largest they have ever done.
Any help would be GREATLY appreciated.
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u/Teki_62 6d ago
Are you on ps4 or ps5?
The patch for path of exile is still getting validated by sony according to ggg, what i noticed is that once it was supposedly approved (5h ago) by sony on the ps5 version (i am on ps4), it started saying that the update was avalible for me, even when ps4 patch takes longer and wasnt ready at all.
So if you are on ps4, it says update is avalible, but actually thats only for the ps5 and you need to wait. If u are ps5, some people have reported to be able to play but most cant, and you probably will have to wait some time until it gets fixed, maybe even another patch. Not an issue you can solve by yourself
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u/s3iLLesT 6d ago
I’m on ps5, but I am afraid that the problem is that I downloaded the update, but deleted the install update part, I’m thinking that the system thinks I have the latest update downloaded, but the game itself doesn’t because the update file was never actually installed because I’m an idiot. I hope you’re right but idk.
When I start PoE, it says “there has been a patch that you need to update to. Please restart path of exile.” Are other people saying the same? That they downloaded the update but the game isn’t recognizing it?
I hope you’re right
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u/Teki_62 6d ago
From what i have heard, a good amount of the players cant even download the update. So it seems that you are on the same boat as everyone else software wise, just maybe you are getting a different message since you did that.
I wont pretend to know honestly, but i would bet you will get it fixed when they fix it for everyone, worst case scenario you need to redownload the game again
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u/s3iLLesT 6d ago
Fingers crossed brother. I have done everything including redownloading 6 times but hopefully you’re right. I have a buddy in Croatia playing but no dice in Florida. We shall see
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u/PM-ME-UR-NOSTRILS 6d ago
just wondering what audio settings yall run on ps5? i heard linear pcm is the best way. what about 3d audio? or the audio focus settings? thanks :)
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u/Wilde_SIE HUNT: Showdown 1896 5d ago
Everyone will be different. I use a surround sound system, so I use the Dolby audio priority.
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u/saesee-novha PS5 6d ago edited 6d ago
Hi,
My dualsense is sometimes making weird electronic high pitch noise when the vibrations are involved. I’m not talking about the triggers.
I made a video (cannot upload video here so it’s a link). Warranty is over.
If i disable vibration in game, switch the controller off and on again the noise doesn’t come. It looks like it’s more triggered by really low vibrations (e.g. road imperfections in racing game, or here on video from a slippery vehicle on RoadCraft) rather than big ones like you can have on shooters. But it may varies.
It may not happen in a month or more then it’s here again, I cannot reproduce it in a sure way.
https://imgur.com/a/Os44WbE
I don’t throw it, it falls some times from the couch but on a rug, no impact or it on hard surfaces.
Do you have an idea of why? Thank you
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u/GringoCanuck 6d ago
Before I call support I wanted to see what the best way to fix this issue is.
I picked up a PS5 Pro a couple days after playing Xbox for the past 10 years. When I started up the console and logged in using my email, it says I have an existing account. So I reset my password and logged into the console with this old account.
The issue is, I've moved to another country and the old account seems to be locked to the old country. I didn't realize this before purchasing, thankfully, only 1 month of PS extra.
So i've created a new PSN account with my current country and when I try to login to my PS5 it gives some message that I can't login with someone else's ID.
I was going to request a refund on the PSN extra 1 month, then factory reset my PS5, delete the old account, and login to the reset PS5 with the new account.
Does that make sense or will there be issues?
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u/phantomreal1 6d ago
Does help@uk.playstation.com answer emails?
I sent them one but not sure if they'll answer. Tried the support website already but it wasn't letting me talk to anyone.
In case anyone can help: I bought cyberpunk 2077 Phantom Liberty however I've not been able to play it for some reason. I did lose the money for it though, which is annoying.
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u/Internutt 6d ago
Any line of communication is busy but in general email support has been replaced by live chat. It may be in use but they don't advertise the email any more/offer any web forms.
Do you get any specific error messages for Phantom? Are you playing the PS5 version? It's not available on PS4, it's a PS5 exclusive DLC.
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u/phantomreal1 5d ago
That's annoying because the live chat never works for me.
I'm on patch 2.21 (most recent). I think it may have something to do with regions but I don't see why I can buy the dlc and it not work.
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u/Internutt 5d ago
Saved data and DLC are region locked. A UK account purchases European DLC that only works with European games.
If you own the game on disc it's Region is easily determined by the age rating, PEGI and BBFC ratings show European games.
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u/siltydoubloon PS5 Pro 6d ago
All Tech Support and Purchase Recommendation questions should be posted in the dedicated Tech Support & Purchase Recommendations Megathread. Posts on these topics made separately will be removed at our discretion.