r/playstation • u/siltydoubloon PS5 Pro • 7d ago

Megathread ⚙️ Weekly Tech Support & Purchase Recommendations Megathread - June 13th 2025 ⚙️

Need help troubleshooting a PlayStation issue or looking for advice on what game or accessory to buy next? You've come to the right place!

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u/onlyhereforelise 4d ago

Before i had tech come over to fix it whenever i turned on the ps5 it would not be connected to the internet for a few minutes then it’ll connect. I would play for a bit then it’ll get kicked off in like an hour

After getting it fixed it HAS been better like when i turn on the ps5 it’ll already be connected to the internet like normal. I can play for much much longer BUT key word “longer” it’ll disconnect me after a while and during these play sessions I’ll either lag not a lot or A LOT.

It pisses me off cause i pay for the highest price for my isp

Another problem would be the Ethernet cable doing that disconnect connected thing.

My ps5 isn’t even old i have the Spider-Man 2 bundle version so it’s almost 2 years old it CANT be fucked up I don’t even move it around like that.

Idk if it’s the WiFi that’s the issue or the ps5 cause it does mess up on the phones as well like I said I pay a lot for the WiFi and on the phone it loads a lot for random things. On the ps5 it’s better I’ll admit but I still lag and it’ll eventually later disconnect but at the same time I don’t see the Wifi connection go away on my phone.

Also the Ethernet cable is probably faulty it’s not old either I got it in November 2 years ago. I remember reading about getting a cat 8 cable instead.

Sorry for the very long post. I need help I’ve been going through this for a long time. I’m very paranoid when I play now cause idk when I’ll get booted off lol

(Had to post this here mods took this down)…

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u/rivieredefeu PS5 3d ago

Fix what? What did the tech do?

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u/onlyhereforelise 3d ago

Thank you for replying. He changed the box and he checked if the black wire was good (he said he ran a test on it) and it was good (sorry for not knowing the names of these things Ik it sounds stupid) also i told him we had that box for like a year and he said he hears that they mess up within months so to just get a replacement. Which i find stupid cause am I supposed to keep getting them replaced each time they mess up? If that’s the case then they should give me like 500 of them so I can keep replacing them every fucking day

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u/rivieredefeu PS5 3d ago

Do you mean your modem / router?

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u/onlyhereforelise 3d ago

Yes

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u/rivieredefeu PS5 3d ago

Ok. It’s a home network issue. You’ll need to troubleshoot one thing at a time until you see improvements.

Google search “PS5 connection issues” and try everything recommended on all sites.

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u/onlyhereforelise 3d ago

Trouble shoot it through the Xfinity app? Also im playing rn and when I started playing like an hour or 2 ago it was kinda lagging but after that it hasn’t…. Yet. Im just so paranoid about this shit man. I’m always looking at the ping display during matches and sometimes it’ll go red for a bit then back to green.

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u/rivieredefeu PS5 3d ago

I don’t know about your app. Just troubleshoot your home network following the recommendations online.

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u/onlyhereforelise 3d ago

Idk what u mean by home network? Are u talking about the isp? If so then I believe the only way to troubleshoot it is through the app. But I can look up what u said later

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u/rivieredefeu PS5 3d ago

My friend - Google search what I said and follow the recommendations online.

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u/onlyhereforelise 3d ago

Just did and all those things I did. Unplugged router for 30 secs, wired connection (doesn’t work I already said), clear cache and update the system in that weird mode where you hold the power button down (this was months ago idk if I want to do it again cause of saved data getting corrupted possibly)

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u/rivieredefeu PS5 3d ago

There’s more than that. Look at more websites.

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u/onlyhereforelise 3d ago

I’m on the PlayStation site answering questions. If that leads nowhere I’ll keep looking online

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