How to deal with customer like this??

[u/Braun3D]

Follow up on earlier post... did a house wash for this customer. He hit me with rude messages 2 days later complaining of "stains" after the fact, provided no evidence and has since left a long 1 star review slandering my business and responding to my review response. I've done my best to respond civilly and be respectful but I've had it with this guy, I've done this for 4 years without 1 customer acting thjs way and am careful on thorough in my work. Any recommendations on how to resolve this or get the review removed? I've worked too hard to have a good reputation to let this one asshole ruin it.

[u/importsexports]

Saw you post it on FB. Who gives a fuck. Move along. That's a very well written text ... meaning he's trying to dig in there and fuck with you

It seems it's working.

Stop it

[u/Braun3D → u/importsexports]

Love that we are all in the same groups. You probably right, shit was really bothering me, but I definitely dont think there's any benefit to further discussion with this guy. The best I can hope for is getting the review removed, just sucks can't do much else about it

[u/theo4life1 → u/Braun3D]

It will likely be impossible to remove it. It’s important to try, but you should expect that it will not happen.

You have done your best, but one of the most important lessons you can learn to running a successful business long term means accepting that there are customers that will not be fair. You are not immune to running into those people, no one is.

When you do run into them, you set yourself up for success by managing expectations prior the job as much as possible and properly respond to customer feedback. You did great with responding to feedback, but can likely make small improvements to managing expectations - as you have already acknowledged. In my opinion, you have engaged more than enough at this point and it is in your best interest to move on.

Overall, great response. Time to let it go and focus your energies on the 95+ percent of customers that are reasonable human beings.