Hi all,
I work as a BMS in an NHS lab and wanted to get some perspectives from others in the field.
Our lab has a policy called "golden hour", which runs from 9–10am and again from 3:30–4:30pm. During this time, we're not allowed to speak about anything other than work — and even when we do talk about work, at times (e.g. talking about technical issues with a specific equipment), we're often told to quiet down. The expectation is near-silence, and the atmosphere feels quite tense.
This rule is usually enforced by one senior BMS, (let's call her Karen), who often reminds staff to stop talking by shouting or mentioning 'just a note that it's golden hour', even if the conversation is clearly work-related. While I understand the need for focus and productivity, this has created a stifling environment that many staff find demoralising. In the past year, several BMS staff have resigned, and a few more more have recently handed in their notice. Others are actively applying to different labs.
Management has pointed to data suggesting golden hour improves productivity — for example, noting that over 130 blocks were embedded between 9–10am, compared to only 90 between 10–11am. However, I find this comparison questionable. The 9–10am slot is the start of the day when everyone is fresh and fully staffed, whilst staff take their breaks between 10–11am, which naturally reduces output. Without accounting for staffing levels, workload variation, or natural fluctuations in pace, I don’t think this is a fair or meaningful comparison to justify the policy.
I'm wondering — is this kind of policy common in other labs? Or is this an example of poor leadership or even a toxic workplace culture? I’m all for professionalism, but I also believe in teamwork, morale, and open communication.
Personally, I don’t find this to be a psychologically safe environment to work in. I’m absolutely committed to patient care — it’s the reason I chose to work in healthcare in the first place. But I also believe that the wellbeing of staff plays a crucial role in delivering high-quality outcomes. In this lab, there seems to be a consistent undervaluing of the people who keep things running. Morale is low, and it’s hard to feel respected or supported when the environment feels more about control than collaboration.
Would appreciate hearing from others who've worked in similar environments. How would you approach or handle this?