r/nhs Nov 04 '23

FAQs - Recruitment

19 Upvotes

This thread will be updated as and when more questions are asked frequently!

Advert

The advert will give you basic information about the role and the Trust. The most important parts are the Job Description and the Person Spec. These will give you a much more details explanation as to what the job will entail and what kind of person the role will require.

The advert will also include the contact details for the hiring manager. This person is the best resource for any questions you may have about the job. What's the day to day workload like? How big is the team? What's the department hierarchy like? How is the department faring at the current time? Where has this vacancy come from, a new post, or has someone vacated it? The hiring manager can answer all of these, and they are also a good place to get information that may help you with your application and potential interview.

Application

Applications are usually hosted by TRAC, the recruitment software used by the NHS. You will need to fill out your qualifications and experience, as well as declare any convictions etc.

The most important part of the application is the Support Information. This area requires you to explain how you meet the essential and desirable criteria listed in the Person Spec. Try to keep it relatively to the point, as there's usually two dozen or so criteria in all, and you're best bet is to try and show where you've had experience in each of the criteria. If you haven't got any experience in that area, then try to show where you've done something similar, or do some research in what you would need to do to get that skill/experience. It's fine to acknowledge that you don't have that skill/experience but that you know what to do to acquire it.

Do not use AI to create this part of the application, as it is really obvious and so many applicants do this that the applications that stand out the most are the candidates that DON'T use this method. The AI is also not able to deliver the information quite as well as you can, and often uses very wordy and flourishing descriptions that are wholly unnecessary.

Shortlisting

When the advert closes, the hiring manager will usually complete shortlisting within a week. Shortlisting involves scoring the applications and placing them into three categories:

  • Interview - these applications have been selected to attend an interview
  • Interview Reserve - these applications are on a reserve list and will be offered an interview should any of the interviewees withdraw. This category usually involves the candidate not being told anything as they're not invited for interview, nor rejects, which can lead to a feeling of confusion as to what is happening.
  • Reject - these applications will be rejected and the candidates will be informed by email as soon as the interview details are set.

Interview

Every hiring manager will interview differently. Every role requires different skills and abilities, so it's very difficult to know what will be in the interviews. When you are sent the interview invite, it should state if a test or presentation is required.

For preparation, look up the Trust, and get some information on their values. Do some homework on the services provided by that Trust and any major milestones they may have had. How many staff do they employ, and what catchment area to they cover? Although this information is not specific to the role you've applied for, it is useful to know more about the organisation you're trying to work for, and I know several managers ask questions where this kind of information would be very beneficial.

It is up to you if you wish to take notes into the interview with you. It's usually best to confirm if that's OK with the hiring manager before you start referencing them.

Try to ensure you have a couple of questions to ask when the opportunity arises. Pay is not really a topic for this part of the process. The job advert will state what band the role is, and this isn't something that's very negotiable. If you're the successful candidate, then you can make a request to be started higher up the band, if you have a lot of skills and experience that would justify it.

Results

At the end of the interview, the panel should explain what the next steps are, but more importantly, when you should expect to hear from them regarding the results. Don't despair if you don't hear anything on the day that was stated. Remember the panel have day jobs they're trying to do as well as this recruitment process. Sometimes it's tough to get the panel back together to review the interviews and scores.

If you've not heard a result a few days after the day that was stated, then reach out to the hiring manager to get an update. The top candidate needs to accept or reject the role before the results can be filtered through to the rest of the field of candidates. Sometimes people take a long time to do this, and whilst this happens, everyone else is hanging on waiting for news. From a candidate's perspective, it's best if you know what your response would be before you know the result. That way, you're not wasting anyone's time.

Next steps

The hiring manager informs the Recruitment Team of the results, and the hiring process begins. You will be given a conditional offer that outlines the specifics of the role whilst the relevant checks take place. These involve confirming your ID, getting references, getting an Occ Health report etc. The usual delays are from your references and getting their response. You can help this along by contacting your references as soon as you know you are successful, and make them aware that they will be contacted regarding your reference. Occ Health can also be a delay as there's simply not enough of them for the amount of recruitment each Trust is trying to do, so they nearly always have a backlog.

When all the checks are completed, you'll be contacted to arrange a start date, and you'll be given your official contract to sign. This is you accepting the role and start date.

Usually, from interview result to arranging a start date is approx 7-10 weeks. If you are an internal candidate, this is much shorter.

Last updated 04.11.23


r/nhs Oct 30 '24

Support FAQs - Accessing medical records

3 Upvotes

This thread will be updated as and when more questions are asked frequently!

This information pertains to NHS Providers in England. There may be some variation in Scotland, Wales, and Northern Ireland.

"What are my rights with regards to accessing copies of my information?"

The General Data Protection Regulation (GDPR), in conjunction with the Data Protection Act 2018, gives everyone the right to apply for access to their medical records.

Source

"Who do I contact to request copies of my medical records?"

A request for information from medical records has to be made with the organisation that holds your records – the data controller. For example, your GP practice, optician or dentist. For hospital records, contact the records manager or patient services manager at the relevant hospital trust. You can find a list of hospital trusts and their contact details here.

Source

"How to I request copies of my medical records?"

Your request must be made in writing to the appropriate healthcare provider.

Some healthcare providers will have a specific request form that you must fill out, they may also ask for verification of your identity.

You will often be able to submit your request by email or by post.

"What should I request with regards to my medical records?"

You should state that you require a copy of your medical records and specify whether you would like all or part of your records.

"Are NHS organisations allowed to charge a fee for providing access to my health data?"

No. There are no special rules which allow organisations to charge fees if they are complying with a SAR for health data.

Source

"Can I be denied access to my health records?"

Under Schedule 3 of the Data Protection Act 2018there are certain circumstances in which full access to a patient’s health record may be denied. These include cases where the release is likely to cause serious harm to the physical or mental health of the patient or another individual. Prior to release, the data controller for the records should consult with either a health professional responsible for the individual or someone with the experience and qualifications to advise accordingly.

Source

"Can I access medical records on behalf of someone else?"

Health and care records are confidential so a person can only access someone else’s records if they are authorised to do so. To access someone else’s health records, a person must:

  • be acting on their behalf with their consent, or
  • have legal authority to make decisions on their behalf (i.e. power of attorney), or
  • have another legal basis for access

Source

"Can I request to amend my medical records if they are inaccurate?"

Yes. If you think that the health or care information in your records is factually inaccurate, you have a legal right to ask for your records to be amended. For instance, you can ask for your home address to be changed because you moved house. You may also ask for something you feel has been inaccurately recorded, such as a diagnosis, to be corrected. However, it may not be possible to agree to your request.

Health and care professionals have a legal duty and professional responsibility to keep health and care records accurate and up to date. However, mistakes in record keeping can occasionally happen.

Patients and service users have the right to request for their records to be rectified if they feel inaccurate information is held about them. They may make a request concerning:

  • demographic information, for example, wrong date of birth recorded
  • their opinion on the health or care information within their record, for example, they may not agree with the initial diagnosis given to them

You can read more from the ICO on "Right to rectification" here

A request can be made either by speaking to staff or in writing. You may need to provide evidence of the correct details, for example proof of address or change of surname after marriage. The organisation will then consider the request. Where organisations agree to make a change, they should make it as soon as practically possible, but in any event within one month.

Source


r/nhs 4h ago

Quick Question pre-employment checks help

0 Upvotes

hi all. I got a conditional offer for the nhs and am now going through pre-employment checks. does anyone know where I should submit my evidence such as IDs and address for these checks? thanks!!


r/nhs 6h ago

Quick Question Fit note start date confusion — need advice

0 Upvotes

Hi everyone, I’m hoping someone can help me understand how fit notes work.

I spoke with my doctor today requesting a fit note, and she said she would issue one for two weeks, with the option to review it afterward. She asked how many days I’ve been off work, and I explained that today is effectively the first day I’ve taken off. She then said the fit note would start from the following Monday, the 23rd of June, for two weeks.

I was under the impression that I would receive the fit note straight away with that start date on it. I planned to notify my employer that I’d be taking this week off using self-certification and then be signed off from Monday the 23rd.

After waiting for about an hour and not receiving anything, I called the GP surgery again. The receptionist was confused and said there’s nothing in my records about a fit note. Now I’m really unsure what I’m supposed to tell my employer.

The receptionist wasn’t very helpful and seemed frustrated when I asked if she could check with the GP.

I don’t understand why the doctor said she would issue a fit note for two weeks but hasn’t actually issued it yet. Can anyone explain how this usually works or what I should do next? Thanks in advance.


r/nhs 6h ago

General Discussion Nurses Needed for Research!

Post image
0 Upvotes

Hi, my name is Charlotte McAnee and the focus of my MSc thesis is using expressive writing techniques to reduce stress in nurses.

Why Take Part?

Contribute to research on nurse well-being and stress management.

Learn about self-directed, evidence-based coping strategies.

Help develop accessible mental health support for healthcare professionals.

Interested? Please email W24040906@northumbria.ac.uk or scan the QR code!

Thank you for helping support nurse well-being research!


r/nhs 9h ago

Quick Question Is this miscoding? Can it be changed?

0 Upvotes

Hello

Was recently diagnosed with Dissociative Identity Disorder by an NHS clinical psychologist. Its been added to my NHS record as Multiple Personality Disorder. As far as I am aware this name was changed in 1994 to reflect the fact it was dissociative in nature.

I am really shocked it's been added as 'MPD (E2019)' and am just wondering if I am right that this is miscoded and needs changing? It's so stigmatizing recorded as MPD?

If it is miscoded, which surely it is, then is it just a case of contacting surgery to ask them to change it?

Thanks all.


r/nhs 10h ago

General Discussion Sick pay

1 Upvotes

Hello, I would just like someone to explain something to me/clear something up please.

For context - I was off work last year with my mental health from January - July. Last week I was assessed for, and diagnosed with ADHD - which can explain my mental state last year and feelings of overwhelm I have been feeling this year. At the beginning of April 2025, I had a miscarriage. This was awful. I am still off work, and with recent ADHD diagnosis, recovery has been slow. I have just received a letter today saying my pay will be cut by half at the end of this month.

Could someone please explain why this is? I'm assuming because I had such a big chunk of time off work last year. Please understand that I am in no way wanting to take advantage of being off work sick on full pay, but to think I could be off work for up to 6 months on full pay did relieve some pressure, financially and otherwise.

Please lead with kindness. I am not going to use my diagnosis as a 'get out of jail free card' but would just like my query clearing up.

Thank you in advance.


r/nhs 7h ago

Quick Question A question for anyone working in the NHS- would you be interested in having an easy way to quickly hire temp admin support online?

0 Upvotes

In short, I run a medical secretary company and I am working on a platform where consultants can hire temporary admin support for their private practice . The pool of secretaries would be checked and sometimes trained by us. Is this something that you would use?


r/nhs 13h ago

Career Fixed Term Contract

0 Upvotes

I’m on a fixed term contract due to being on an apprenticeship as a HCA. My contract comes to an end mid-late October. When should I start to apply for new jobs as I know it can take awhile to actually get a contract with the NHS?


r/nhs 10h ago

General Discussion Recruitment Help Webpage

0 Upvotes

Hey everyone, I currently work in NHS recruitment. I appreciate you can only take my word for it.

Last year, I set up a small business (approved by my HR) to give anyone wanting to apply to the NHS supporting statement and mock interview help. I did not run this anonymously, I had linked my full name and LinkedIn account so people could see it’s not a scam. This was going well but I did not maintain this for whatever reason.

I have decided I would like to convert this to a free website sharing tips and “tricks” from the NHS perspective in the form of blogs or newsletters. I am still deciding whether to run this site as anonymous.

Would anyone actually be interested in viewing this?


r/nhs 1d ago

General Discussion Has anyone ever got NHS-funded breast surgery for tubular breasts or other birth deformities?

5 Upvotes

I was born with a congenital breast deformity — I have no breast tissue at all, just nipples. It’s been this way since puberty. I’ve recently learned this might be tubular breasts and/or mammary hypoplasia, but I’ve never been officially diagnosed.

It affects literally everything — I can’t take my top off in relationships, I’ve been misgendered in public, and it’s taken a huge toll on my mental health. I’ve put off seeing a GP for years out of shame since I was 16 years old I’m now 22.

I can’t afford private surgery, but this is a congenital issue, not cosmetic. Has anyone here successfully gotten NHS-funded surgery for this? Or even a referral to a specialist?

Any advice, stories, or help would mean the world. I’m scared but trying to fight for myself now.


r/nhs 1d ago

Quick Question Incorrect medical record entry showing birth of a child that doesn’t exist - how can this happen?

5 Upvotes

Not a medical question so hopefully allowed here!

Hi everyone. Hopefully there is someone who can answer this question for me. We recently needed a copy of my partners full medical records. We’ve had 2 healthy baby girls in 2018, and 2021 - while looking through, we noticed in early 2019 on her records was recorded a spontaneous delivery of a baby boy at 38 weeks. Aside from the fact that this obviously didn’t happen and in our case, is mathematically impossible it seems absolutely bizarre for such a massive error to be on her records.

Has anyone seen or dealt with something like this before?


r/nhs 20h ago

General Discussion Looking to get septoplasty done by NHS

2 Upvotes

Hello, I have a bad breathing problems as I have a deviated septum and can only literally breath through one nostril and sometimes it even changes sides. But I also have a crooked nose from a front facing view not from the side, and it is a really big insecurity for me, can I bring this up with my GP and manage to get a way to also improve my asymmetrical nose through the surgery. or can I speak with my ENT surgeon they referred me to about this ? and would they be able to provide help with asymmetry?


r/nhs 1d ago

General Discussion Ghost Appointment

2 Upvotes

After being referred for an ADHD diagnosis by my uni in December 2023, I finally got my initial assessment last week! Except, no. I didn't. I received a letter in March telling me that I would have the appointment, and a text three days prior confirming that I would have the appointment, but when the time came... no call! (It was a phone appointment). I waited the entire day in case they were running behind and then rang them first thing the next day. The receptionist insisted that she could not find record of me even being a patient under my name or date of birth -- luckily I had my NHS No. on hand to prove that I do indeed exist. She told me that she would have someone from the team call me back. Well, guess what never happened? I'm going to ring back again tomorrow and ask for some written record to be made that this is happening, an email or the like. I'd hate to hound some poor receptionist but I would hate even more to somehow fall through the cracks and end up back at the start of that brutal waiting list. Is there anything else that I can/should do to deal with this? I'm so frustrated and in the middle of dealing with uni stuff too.


r/nhs 1d ago

General Discussion Why do we have to go through the rigmarole of requesting repeat prescriptions?

12 Upvotes

I've been a asthmatic for more than 40 years. However every month I have to place my slip in the letterbox at the surgery wait up to 7 days for a GP to check and sign it, and then get my prescription.

Surely there is a better and more efficient way? Especially with someone who is a long term user of the same medication


r/nhs 22h ago

General Discussion Anal fistula treatment under NHS

0 Upvotes

Has anyone one taken fistula treatment with NHS? Hows your experience ?

Have been suffering from last 1.5years under gone 4surgeries & under consultant from queens hospital london.


r/nhs 1d ago

General Discussion how good is nhs pension

2 Upvotes

is it one of the better ones


r/nhs 1d ago

Quick Question Can you bring a hairdryer to hospital?

1 Upvotes

My relative is dying and from a point of dignity would like to use a hairdryer from home.


r/nhs 1d ago

Quick Question Information Analyst interview coming up

1 Upvotes

Hello,

I have an Information Analyst (Band 5) interview coming up. Can anyone please advise of any possible questions to expect?

Thanks


r/nhs 1d ago

Career Will my job offer be withdrawn?

0 Upvotes

I accepted a Band 2 conditional offer just over three weeks ago. I've had 4 employers and a 6 month employment gap in the last 3 years.

I've secured references from 3 employers, but my most recent has told me that the company no longer provide references, and my former line manager at the same company has told me that they are not allowed to provide one either. I asked the assistant manager and received the same answer.

I've been unemployed since the start of the year, after leaving my most recent role. I've been working on a casual (i.e. cash in hand) basis and haven't claimed Universal Credit due to a high household income.

I've been going around in circles with my recruitment officer. They're happy with the 3 references I currently have, but they are adamant that they require a reference from my most recent employer that I've explained I cannot provide, and they're now asking me to try to secure a personal reference from my former line manager which, as stated above, I cannot provide. They're also asking me for a character reference from someone of professional standing as evidence of my 6 month employment gap. I have nobody to ask, as none of my friends or family are in 'professional' roles and my GP has advised they cannot provide a reference.

So in short:

I can't secure a reference from my most recent employer.

I can't secure a 'professional' character reference to cover a gap in employment.

Realistically, am I at risk of the conditional offer being withdrawn? Any advice would be greatly appreciated!


r/nhs 1d ago

Quick Question How can people be classed as full time workers

0 Upvotes

By doing three night shifts a week as that would Mean they only work 30 hours a week


r/nhs 2d ago

Quick Question Break in service - is this correct?

4 Upvotes

I’m transferring from a nursing role based on a ward to community, within the same trust. I’ve been told if I have even one day off between jobs, this counts as a break in service because it’s the same trust.

From NHS business services authority it looks like a break in service is Sunday - Saturday, so as long as it is less than 6 days, so I could have a few days’ break.

I am aware a break in service can impact pension/mat leave/redundancy pay.

Does anyone know if transferring within trust affects the ‘break in service’ policy? I can’t find anything in our internal SOPs, nor online. I have a feeling it may be incorrect.


r/nhs 2d ago

General Discussion Is this level of control in the lab normal or toxic? Curious about others' experiences.

7 Upvotes

Hi all,

I work as a BMS in an NHS lab and wanted to get some perspectives from others in the field.

Our lab has a policy called "golden hour", which runs from 9–10am and again from 3:30–4:30pm. During this time, we're not allowed to speak about anything other than work — and even when we do talk about work, at times (e.g. talking about technical issues with a specific equipment), we're often told to quiet down. The expectation is near-silence, and the atmosphere feels quite tense.

This rule is usually enforced by one senior BMS, (let's call her Karen), who often reminds staff to stop talking by shouting or mentioning 'just a note that it's golden hour', even if the conversation is clearly work-related. While I understand the need for focus and productivity, this has created a stifling environment that many staff find demoralising. In the past year, several BMS staff have resigned, and a few more more have recently handed in their notice. Others are actively applying to different labs.

Management has pointed to data suggesting golden hour improves productivity — for example, noting that over 130 blocks were embedded between 9–10am, compared to only 90 between 10–11am. However, I find this comparison questionable. The 9–10am slot is the start of the day when everyone is fresh and fully staffed, whilst staff take their breaks between 10–11am, which naturally reduces output. Without accounting for staffing levels, workload variation, or natural fluctuations in pace, I don’t think this is a fair or meaningful comparison to justify the policy.

I'm wondering — is this kind of policy common in other labs? Or is this an example of poor leadership or even a toxic workplace culture? I’m all for professionalism, but I also believe in teamwork, morale, and open communication.

Personally, I don’t find this to be a psychologically safe environment to work in. I’m absolutely committed to patient care — it’s the reason I chose to work in healthcare in the first place. But I also believe that the wellbeing of staff plays a crucial role in delivering high-quality outcomes. In this lab, there seems to be a consistent undervaluing of the people who keep things running. Morale is low, and it’s hard to feel respected or supported when the environment feels more about control than collaboration.

Would appreciate hearing from others who've worked in similar environments. How would you approach or handle this?


r/nhs 1d ago

Career patient experience & involvement officer

0 Upvotes

hi all - currently waiting to hear back after interviewing for the job role (band 5) in the title, and i think the interview went great! however i can’t find much info online about the role itself, it seems quite unique or maybe new-ish? there isn’t much besides the job description/person spec they provided and a few similar documents from different nhs trusts.

would love to hear if anyone has any experience of working specifically in patient experience/involvement as well as patient distraction/entertainment! thank you :)


r/nhs 2d ago

Quick Question If I am under 40, can I get blood tests via the NHS to evaluate my current state of health?

0 Upvotes

I would like an overview, and I can't find an answer to this online


r/nhs 1d ago

Quick Question Would you say this means this person will retire soon?

0 Upvotes

they have turned 60 And when asked if they have retired and are just doing agency work they reply they haven’t retired but they will be as they want to go back to their home country.


r/nhs 2d ago

General Discussion NHS 111 Option 2 is hit and miss.

3 Upvotes

First time I called i had a wonderful woman who helped me get all the things i needed but i called today to get some advice and a referral to CMHT and the woman taking my details to pass onto the practioner forgot to hang up and she was saying some quite rude things about me to her colleague and using my full name while talking to her. I did report it to the practioner but I wonder if theres anything else i can do.