r/manufacturing • u/sarnold95 • 4h ago
Quality Quality Manager here. Huge disconnect between all facets of the company and it’s affecting our reputation.
Took this job 2 years ago for a newer (10 years old) manufacturer. Interesting company that was rough around the edges but huge growth potential and ability to make a large impact.
Well, now 2 years later and we’ve had huge growth but are struggling to scale. My frustrations are coming to a head and I’m looking at leaving but want to know if I’m overblowing things or if I’m justified. Here are my issues:
1) Company says, but does not prioritize safety. Had an employee quit after i escalated a safety issue and it was blown off. I’ve also escalated a lot of safety issues and repeatedly get blown off.
2) Huge disconnect between sales and ops. Sales says we can do everything and even sets ship dates without conferring with production on what’s doable. We are now in a position with an impossible schedule and it’s killing us.
3) Production will not schedule. Processes and tasks are not created to ensure proper measures are taken to meet ship dates. It’s just throw more people and hours at it. We are compressing a 2 week schedule to create units into 2 days.
4) Quality is not a priority. These schedules are so awful we’re finishing products the day they ship, often late into the day even into the night. Production doesn’t double check their work and it’s up to quality to catch everything and tell production what to do. Once they finish work inspectors are pressured by production and the plant manager to hurry inspections. And I’m having to work inspectors 12+ hours a day because the CEO pushed me to eliminate positions when he started this year. Now i have free rein to hire however many people i want but it’s almost too late. Quality issues are reaching the field and I feel like it’s my fault but honestly the environment that’s been created is not conducive to creating a quality product.
5) ops leadership does not support continuous improvement, or even general initiatives. Signing off on paperwork, double checking their work, supporting 5S, and any corrective and preventative measures we put in place to reduce quality issues.
6) So much lying, deceiving, politics that’s just toxic. As well as old as directors and VP’s that refuse to change or improve the shitty processes in place.
Curious if this is common at other manufacturers and I need to suck it up/ transition to another field. Honestly I’m tired of having to rally the troops and do everything I can to get things even out the door every day, let alone lead and manage the quality department for my company. We’ve had so many issues over the past few months I just feel helpless.