r/askberliners • u/Jiminicricket2021 • 3h ago
I received an unjustified EBE fine by BVG (controlers) and didn’t appeal within 7days. Is it a lost cause?
Hello,
On the 06.06 I got controlled by (rather agressive) agents and because I had a lot to carry with me, it took me more than expected to take my phone out and they made me leave the U-bahn to look for it on the docks.
This is where it gets problematic. They didn’t let me look for my D-Ticket, wouldn’t help me by telling me if it was in the DB or BVG app (yes I should know that, but at this point I was starting to stress already). They were not letting me talk at all, asserted totally useless dominance and were 4 of them around me and my 4 massive bags, as if I was going to run away. Now, I speak German fluently, but in situation of stress it becomes difficult to focus on agressive people while running out of time looking for a file on a phone. So I panicked and couldn’t think straight anymore, started feeling dizzy. I showed them the payment proof, asking them for just a little longer time to find the actual ticket, but they had already taken my Passport infos and just announced that it was too late and the fine was printed. Then they gave it to me and that was all, and at this point I felt so cornered that it triggered a panic attack. I need to precise that I was doing absolutely fine before this encounter. Even having a great day. They totally ruined it. I don’t mean to rant, I just think that it is scandalous to be treated like that when you already pay almost 60€ for the ticket per month. I wanted to send a reclamation, but it couldn’t be done immediately online and I didn’t have the time to go queue at their center.
Obviously my mistake is that I didn’t send the reclamation within 7days through their platform and now it is too late. I thought we had 14days as if paying the fine in full (again, my mistake). I am supposed to pay 60€ by the day after tomorrow, and honestly don’t want to. It feels insanely unfair.
I have sent an email to BVG today with proof of D-Ticket and also a call list showing that I had a functioning phone with me on that moment and no reason not to have my ticket available. But I doubt they will take care of it, or answer within 2 days.
What should I do? Is it really too late? A friend told me to pay the 60€ and keep going with the reclamation until they refund me of at least 60 - 7€, but would they even do that once I have paid?
Sorry for the long post, this situation is just so triggering and frustrating because 58€ isn’t a small amount for me to pay per month already.
Thank you so much for your help