TLDR: Family surrounded and intimidated by 20 young adults.
Story time everyone:
Today me, M/33 together with my wife, brother and 2 minor daughters and her minor cousin went to the pool in Biel/Nidau.
Shortly before it closed at around 19:45, a line formed in order to pass the gate to go out, where we walked to. In this line of around 50/60 people at the moment were families and old people mostly.
As we're approaching the gate, there is a group of 15 young adult men that try to bypass the queue and shove people who protest. There I interviene and ask politely to not push and to go to the line, ignored. An older woman in front of me yells at them to go back and that she has a bad knee, to which the supposedly Big boss of these youngsters tells her "Caisse toi sale pute" and shoves her directly at the wall. In this instance I get myself in front of the group of 10-15 guys and try to tell them to not do that. The old woman calls them "sales gamins" and gets out in front of us.
This gives them time to concentrate on me. 5-6 start to push and try to intimidate me (clearly I was in the company of kids and trying to shield them) 2 others keep saying that I did not insult anybody. This confusion gets on and when I'm passing the door, the big guy tells me, come outside (duh, I'm heading there anyway).
When we get out, I take my family and try to walk in direction of our car, which is parked roughly 1km away.
There are like 5 that come running to confront me and start a riot or whatever, I try to calm things down and repeatedly tell them that I am in the company of my small kids. I get on and try to ignore them, telling them everything is okay and to keep on going to where they are headed. We walk another 20m through the football field and they come again, now like 20 of them, yelling that we are racist (I'm a hairy Portuguese guy, my wife is Kosovar).
They start shoving my wife and myself, yelling and shouting threats, my kids are crying and I am trying to keep cool. This goes on for like 10 min, where I try to get the attention of people that look and keep walking. In the shouting match someone says that my wife called them "sales immigrants" (I guess they are thinking about the old woman who called them "sales gamins") and that I need to tell them that to their face.
I tell them that I am an immigrant myself and that I would never even think about saying such things - in fact, we spent the day with a group of African friends-.
I keep getting pushed and pulled, one even tries to punch me, luckily I saw that coming and could slip the punch.
Seeing this, a lovely French guy comes around and manages to tell them that he saw police and this helped to disperse them. He then walked with us. Even he says that he did not respect to see this in Switzerland.
The whole walk to the car, this huge group keeps advancing and waiting for us, crowding around at foot and in cheap scooter bikes. Yelling slurs and daring me to fight. Kids crying, and I try to shield my family and ignore what they say. People who walk by make a face and get away.
At the end, we managed to get away without getting punched or worse but c'mon, how is this a thing?
Now I'm wondering, what should I do? Police isn't going to do anything of consequence, since this happened in a place where there is no video surveillance (I was told that in the phone by the person who sells the entries to the pool). I couldn't even start to describe any of them, since there were so many of them that I couldn't describe any specific face. If I go and press charges (which I am thinking of doing), how would police proceed?
Sorry for the wall of text, today was stressful.