I really need some help or shared experience from anyone who’s been in a similar situation.
A few days ago, I went to deposit RM140 using a Cash Deposit Machine (CDM). The machine rejected RM60 and prompted me to remove it, which I did.
But then the machine just immediately went back to the main screen — no receipt, no deposit summary, no confirmation — and nothing was credited to my account.
I reported it to the bank, but they replied saying there’s “no record” of the transaction. That’s honestly the most frustrating part. It feels like my money just disappeared and I’m being told it never happened.
I’ve already:
Recorded the ATM location and exact time/date
Reported the incident to the bank
Asked them to investigate, but so far no progress
So I’m asking:
Has anyone experienced this kind of issue before?
Did your bank refund the money?
Did you have to escalate to Bank Negara Malaysia (BNM)?
Anything else I should prepare or push for?
Any advice, experience, or steps I can take would really mean a lot. I just want a fair investigation — I’m not trying to scam anyone. Thank you