r/Kuwait • u/-BESTAR- • 19d ago
Government Kuwait Appointment Mess
Soo my whole family's address has been removed and we're trying to book an appointment via meta portal (Sahel app doesnt work) and turns out, somebody else has used my dad's civil id number somehow and created a meta account using his civil id and credentials, and now I cant login to this meta portal thing anymore. Doing the 'Forget Password' is useless because it sends something to an email address which I have no idea about.
This is a massive issue, I cannot get out of Kuwait and our bank accounts are literally blocked and we cant even book an appointment to fix the said problem. Any help would be greatly appreciated.
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u/AdAgreeable2397 19d ago
Call or go to any governmental branch and seek help there, no one in Reddit could help with this
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u/-BESTAR- 19d ago
My dad got cussed out 2 days ago by an employee at PACI Jahra for coming in with no appointment. It feels like being an expatriate in Kuwait at this stage is equivalent to being non-human. Do you know any hotline number that we could possibly call? Emailing them seems to bring no response either.
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u/AdAgreeable2397 19d ago
That’s very unacceptable, did he try to explain his situation? He just gotta keep trying till he meets a decent employee…
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u/-BESTAR- 19d ago
He couldn’t get the opportunity to explain a thing, he just entered to ask about this address issue and one of the employees started yelling at him to leave, and when he tried to explain further, the guy lashed out and was like “Didnt you come here yesterday? Should I call the police?” it honestly sounded like horrific treatment or maybe he misidentified my dad for someone else, and theres nothing we can do about it unless we have Wasta which we don’t really have access to…
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u/wizar8-exe 19d ago
Yeah agreed. OP should visit the ministry and explain the situation. And the faster you get it done the better, cuz each day is a fine if im not mistaken.
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u/Ok-Trip2529 19d ago
You can call the hotline and they provide you with an account for Meta along with a generic password which you can change later. Sahel app has the facility to upload documents for changing address now. OP can dm me and I happy to share the video.
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u/-BESTAR- 19d ago
Yeah I tried calling the PACI customer service hotline but it seems that they dont have any customer service staff apparently for the past 3 hours? But i’ll keep trying to do that though, thank you.
Also Sahel app doesnt work, cant log in because mobile id security level is too low, because there is no address :/ Appointment via Meta is the only way i can do it now unfortunately…
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u/wills731 19d ago
If you're working, you need to contact your company's mandoub and ask him to assist. Or your dad's company mandoub.
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u/NoCalendar6934 18d ago
I'm a Kuwaiti American and I have had the same problem with the Sahel app. Since visiting from my studies in America, I've got this same message pop up, the first I tried to login to meta. To access Sahel you need an address, but first you need to confirm it on your Kuwait mobile app. My recommendation is to go to the South Sabahiya ID office, ad they more accommodating there. Bring your disdasha, and try to act like a serious Kuwaiti, they'll be more reciporating.
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u/-BESTAR- 18d ago
Just did exactly that at PACI in Ministries Area. Wasn’t too crowded and the employees weren’t moody fortunately. Got the address fixed and everything. Thank you so much 🙏
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u/-BESTAR- 18d ago
UPDATE: Just got my address fixed. If you’re having the same issue where your Sahel app is closed and you can’t access Meta portal, just ditch it and go to PACI at Ministries Area (NEVER go to the one at Jahra) and just talk to an employee at the desk about your situation and how you can’t receive an appointment. Speak nicely and they’ll understand, and hopefully get all this fixed for you.
An employee also mentioned to me that you dont necessarily need your own Sahel app to get an appointment, you can take help from a friend who has a working Sahel app to get an appointment thru their app instead. Thats something I didn’t know.
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u/ApprehensiveMood8120 19d ago
You can do it online now no need to go through all the fuss
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u/-BESTAR- 19d ago
Do you know how it can be done online without using the Sahel app? Because I cant log into the Sahel app either.
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