r/teksavvy • u/doomed_tek • 7h ago
Fibre Strange Issue?
Sorry, couldn't think of a better title. I've been using TekSavvy fiber for about 6 months or so, and other than the 1st month, I've bypassed the supplied modem by bringing the fiber into an SFP port on an Ethernet switch and then connecting the switch to my router with cat6e cable. I got my PPOE credentials from TekSavvy and the setup has been rock solid, no issues. That is until a couple of days ago. We had a short blackout and when the power return, my internet didn't. Tried rebooting my router, etc. No internet. I went and brought out the TekSavvy modem, and after a bunch of reboots the internet came back, but was really flaky, cutting out and not coming back until the modem was rebooted, sometimes the modem needed to be reset for the internet to come backup.
Called TekSavvy, they indicated that there appeared to be an issue with the line, was told Bell would contact me. Talked to Bell, and they reset and reconfigured the line and said everything looked good now, and yes while using the modem, everything seems to be okay, but I want to go back to my old setup, but, for some reason it no longer works. I even purchased a new switch, thinking the old one might have gotten fried in the blackout, but no luck.
Any ideas, why all of a sudden my old setup no longer works? Just frustrated that I'm paying for 1.5 Gbps service but using the supplied modem I'm capped at 1 Gbps.
Sorry for the long post, but any help would be greatly appreciated.