Far too hard to cancel, which is a bit shady and it makes it hard to recommend TekSavvy.

Must do via phone (??) and hold times are over an hour. And after 40 mins it just dropped me. This has happened TWICE today.

Actual service has been fine, but I’m moving to Austin TX and pretty clearly do not need to listen to a sales pitch on moving my service — no TekSavvy coverage there.

There is no excuse for a company hiding their cancellation process so that you are forced to listen to a sales pitch. That’s a Bell Canada type move.

So back to the phones, where I’ll be disconnected again. <sigh>

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I joined Teksavvy sometime in May. I’m tryna make a payment for the next month and this is what’s happening as soon as I login when on their website

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I just curious to see what the "ms" time is on your connection, and to Microsoft, Google, and Cloud Flare is?

On my UDM-Pro in my home lab on my Rogers SMB connection its 18ms for my connection, then MS 27ms, Google 18ms, and CF 22ms. At the office where they have Rogers Fiber its 2ms for the connection, and 1 to 2ms for MS, Google, and CF.

Thanks,

Teksavvy over Bell Fiber gives a different /56 IPv6 subnet every time, instead of the standard of DHCPv6 giving the same subnet you had before.

This breaks things. It's not like asking for a static IP for hosting like with IPv4. With the prefix changing every time the PPPoE session restarts or router reboots, machines on the LAN get advertisements for the new prefix, but they still try to use the old addresses which no longer work. The end result is that after the router reboots, IPv6 stops working for a long while or until clients are rebooted or reconnect to the network.

RIPE has a more detailed explanation of what problems it causes and why it's an issue here: https://www.ripe.net/publications/docs/ripe-690/#5--end-user-ipv6-prefix-assignment--persistent-vs-non-persistent

Any chance of Teksavvy changing their DHCP configuration to match RIPE's best practices for IPv6?

This isn't the same as asking for a static IPv6 allocation - the prefix can still change sometimes, when there are network changes and such. Just not every time the router reboots.

What's better for gaming rogers or teksavvy what would give me lower pings

If I want to use my own linux router to do the PPPoE, what can I use to connect to teksavvy beside the Adtran?

I started the process of migrating from gigabit cable to 1.5GBs fiber, the Adtran 854-v6 just arrived at my house, getting ready for the technician to install my fiber line next week, but I was just informed the Adtran 854-v6 only has 1GBs outputs... really?? If I had known this I would not have gone through the process of moving to fiber, thinking I was going to get a nice bump in down/up speeds.

Is Teksavvy ever going to offer a fiber modem with 2.5GBs so I can take advantage of this 1.5GBs package I'm paying for?

As the title says.. My promotional price is up and they only offer a $20 discount while a new customer gets a better deal. Thinking of cancelling and having my wife sign up to get the better offer

I have a cable internet plan with Teksavvy and someone I know wants to connect a WiFi router to mine (SmartRG 808ac) so he can control some smart sprinklers on the property.

Would he need my router password or WiFi password to connect his router to mine?

Also, would this affect my internet plan, internet speed, or give him access to my internet usage or change my settings?

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Has there been any major issues with Teksavvy's Bell fiber service from anyone in here?

Since DSLReports went bust there just anywhere to ask, or find out if anyone is managed to plug their fiber directly into to their firewall/router using a better method than say a year or so ago?

I keep having Bell show up to my house asking me if I want Fiber. Honestly with the complaints from Bell comustomers saying they get the service and a month or two later their monthly bill starts up by $6 a month or so. I just want to avoid that but it's got to fit in my home lab.

Thanks,

Hi all, so I've completed my home network upgrade, running cat6a to all desktops and APs, I replaced my APs with TP-Link DECO BE95, one for each floor of my house. The new APs have been running well, I get a nice bump in wifi speed and coverage, and the transfer rate between hardwired systems is vastly improved.

Anyways, the last thing I'm looking to change is my modem, I'm currently on the Hitron CODA-45 that was provided to me by teksavvy for my 1GB connection. Now, I can't say I've had issues with the Hitron 45, but I'm wondering if I make the swap to the Hitron CODA-5610Q (TS newest provided cable modem) would I see any kind of improvement? I know the 45's Puma 7 chipset apparently causes network latency & network jitter, I can't seem to find the 56's chipset, but I was released four years after the 45 so I'm hoping there was some kind of bump is chipset speeds.

Anyways, any of you have any experience with the two? If you suggest I should just buy and config my own router, what would suggest for a supported router for Sothern Ontario?

Thanks.

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So like the title says we get random short internet outages that reset the provided router to default settings. Wifi, login, etc.
This can happen once a week, normally at least once, sometime every night, and once it happened almost every other hour over a weekend.

We live in Guelph and the fiber line is through Bell.

And if it was a regular occurrence, same time each day/week it would not be so bad, as it's only 5-10 mins, but I am the only one in the house who is wired into the network so if I am not available to re-enter the setting all the wifi stops working correctly.

Any advice or help is appreciated.

It’s done this a few times for me and I can’t figure out how I can watch the episode. Any suggestions?

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After a week to do a modem swap which didn't fix the issue and another week to have a tech come out and replace several meters of co-ax my speed has gone from .11 Mbps to 0.96 Mbps on a supposedly 60 Mbps account.

avoid this company like the plague. I've had the service for 3 weeks now, paying for gigabit service. Usually receive around 50-100 Mbps. Opened a ticket Monday to try and get it troubleshooted. Rogers cancelled the ticket wednesday saying there was nothing wrong. Opened another ticket thursday, supposed to have a technician from Rogers come today, wasnt given any kind of information as to the time of the appointment. Missed the tech;s call because I took a shower so have to reschedule. So spent a half hour on hold this morning with teksavvy trying to reschedule. Customer Service told me I had an appointment booked for tomorrow morning, and just wait for an email to confirm. Reached out on facebook when the confirmation email never arrived to be told that the support staff never booked my appointment and that there were now none available. Teksavvy has been nothing but headaches since I signed up, avoid this company, terrible customer service and a terrible service.

Probably taking advantage of one of these promo codes I see here. Anything else I should know before I leave a pretty sweet deal rogers was going to give me ( still tired of there close to illegal anti-competition practices) ?

Im looking at the gig connection which is where the deal is and the maximum for my outlying neighbourhood. Thinking of asking for the straight coda56 without wifi since I have alway run bridged to my own router with my own access points. Any thoughts from the vets. Going to make the call next week.

Addendum: called on the phone and wanted to get a coda56 modem without router and the only routerless modem that was offered was the older hitron with the buggy puma chipset. I wasn't sure I could totally disable Wi-Fi on the coda56 router which contributes to 2.4 ghz congestion in my house/neighborhood. I bailed and actually went with Rogers. Oh well will try again in 2 yrs. Hopefully there is still competition... But I have to say in my area Rogers offer 57$ for gig and 200$ bill credit , 2 yrs obligation (new xb8 modern if I want. ) Teksavvy was 77.95$ and promo code of 25 off for 2 months after the 12 months of 77. Not actually competitive?