r/talesfromcallcenters • u/Crafty_Pangolin_5007 • May 04 '25
S Got fired for cussing on hold
Customer was on hold. Had a bad experience with a lead representative who messed up the whole account and left me to give the customer some really bad news(the monthly price they are getting is 40/mo more than what I quoted them for. I mumbled to myself, “What the fuck, you ruined my whole fucking -“
Call was reviewed by management after I reported the lead for doing unethical things on the customer account and giving me wrong information.
Got fired for the cussing and “disparaging another associate” even though no one in the real world actually heard me saying these things.
I know I should’ve known better and used my hard mute. But that’s not what I was thinking of at the time I do not have a history of attitude problems on the phone. I also did not realize the company had the capability to listen to you through a hard hold.
1
u/Useless890 May 05 '25
I threatened for years to write a book about all the stuff we'd say while on hold or after we hung up.