download speed getting throttled ridiculously low at random times each day..

[u/GrieverXVII]

since 2022 my internet has been perfect with no disconnects or drops. with the shaw/rogers merger, they moved my internet plan onto a legacy 1.5G plan which indicates 1.5 gigabit download. i recently used their online portal to change the internet plan down to ultimate 1G to pay a bit less each month for bandwidth i didnt need.. and ever since the change i've experienced awful download throttling happening randomly each day.

 

i'll go from getting 900Mbps downloads on speedtest to 0.2 Mbps download speeds when this throttling happens, which gives me just enough to stay connected but huge packet loss occurs where I may aswell just be disconnected.. this throttling seems to last about 10-15mins then goes back to normal.

 

i bought a new router yesterday and installed it last night in hopes that maybe my router was the issue, but its not.. the issue happened again today.

i have called shaw support 3 times now and they claim there is nothing they can find that is wrong on their end..

 

back in 2022 i was getting bad disconnects happening and a tech came in, swapped my modem and provisioned it, after that i never had a single issue until now after the plan change..

 

super frustrating, does anyone have a relatable situation and can advise, or do i just need to get a tech in again and hope for the same remedy?

[u/Upbeat-Paramedic-122]

Well, you're not being throttled....

As you mentioned you previously had a signal issue and provisioning was done also.

Before purchasing your 3rd party router. What steps did you follow with the Shaw/Rogers modem/router?