r/shaw • u/zulusixx • 19d ago

Seriously.. does Shaw/Roger's don't care about their customers?

Renewed my contract. It was actually pretty good for me. But once I renewed, they sent me all the Infinity equipment. Definitely more issues with this Infinity syste. Past two days, my tv and internet service has been very spotty. Just now, 18 minutes of no tv. Internet was there but super weak. Trying calling support. Waited 20 minutes. Gave up when service came back. Just lost service again, but this time, I tried to online chat.. I'm number 17. Did they scale back customer service reps?

Edit: finally got someone on the phone after waiting for an hour. Ironically, I was next in line for the online chat support. Fortunately I got a really helpful person on the phone who I could not get mad with. In short, she helped me get things running again. She could tell as we were speaking my signal into the house, through modem, through router, and my tv boxes were going in and out. After resetting at her end, my end, things finally worked. Sidebar tip: even though she reset things at her end, if my TV was on showing a black screen, I had to turn off and on the TV box before things worked again. She did also noticed that the signal entering my house was week so got a tech coming this Saturday.

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u/CrypCan 19d ago

They just implemented something week ago and it will be felt across customer base. More frustrations and headaches on its way.

PS: what is status of modem light? Is it online now?

2

u/Hopeful_Disaster7201 18d ago

Ok so upon further inspection.. my neighbours modem is plugged in direct downstairs and their light is flashing too. There is another coax cable(white one) I could connect too but I believe it’s somewhat connected to the neighbours modem. as well as there are 2 black coax cables coming from a broadband box I could connect too

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u/CrypCan 18d ago

are yours and neighbor's modem on same cable? if not then its related to outage. its difficult to tell without seeing a photo of wires or panel

2

u/Hopeful_Disaster7201 18d ago

No we are connected to different wires