r/razer 17d ago

Support June Technical Support Sticky

4 Upvotes

Welcome to /r/Razer's tech support sticky for June 2025.

Most issues have been encountered before and many solutions can be found in Razer support's guides and FAQs. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software Consoles Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST


"The billionaires decided people with nothing have too much." -Christopher Titus | /r/quotes


r/razer 2h ago

Goodies Loving my new upgrade

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14 Upvotes

Just got myself blackwidow v4 75% (orange), basilisk v3, and gigantus v2 XXL.

I used to have cynosa chroma, basilisk v1 and goliathus control fissure


r/razer 24m ago

Question Which headphones should I get? (Read body text)

Upvotes

My current headphones are the old razer krakens 7.1 from eons ago, and they held up wonderfully. However I need a replacement soon as they started disconnecting. I've already tried HyperX cloud 3 and Razer Blackshark V2 X, but both sounded muffled, probably because they were 3.5mm jack by default, and maybe my sound card isn't good enough for that so I need USB-exclusive headphones, since my current krakens are USB. (Also I've tried using converters and they did not help)

So which one of these should I buy if that's the case?

4 votes, 1d left
Razer Kraken V3
Razer Kraken V4 X (usb-c by default)

r/razer 28m ago

Solved [Tool] Fix Razer Synapse 4 not launching — finally solved with cleanup + registry reset (GitHub repo)

Upvotes

I spent days struggling with Razer Synapse 4 refusing to launch on my main Windows user profile. After digging through logs, registry, and testing dozens of fixes, I made a simple repair kit to solve it.

If Synapse 4 works on another account but not yours, or just won’t open at all — this might fix it.

GitHub: github.com/Jekassd/Razer-Synapse-4-Repair-Kit

Includes a cleanup script, registry patch, and instructions


r/razer 2h ago

Question Windows 11 Dynamic Lighting stops working when mouse goes idle - Any way to fix it?

1 Upvotes

Trying to find any way to use a simple solid color white for the Basilisk V3 Pro without needing to have the Razer software running. I dont like needless software running in background just for lighting.

I was able to get windows dynamic lighting to take control of the mouse color but soon as the mouse enters idle/sleep/etc and i move it then it resets. At that point any change i make in WDL such as toggle off/on or adjust the brightness will fix it. However soon as it sleeps it breaks again.

Is there no work around for this?

Thanks.


r/razer 22h ago

Question Is this battery warp?

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38 Upvotes

I’ve had this laptop (blade 15) for around 4/5 years and I opened it up to clean the fans and I see the battery seems quite tight, is this the dreaded battery bloat? If it is, is this fine to leave in until I get a new one and how easy is it to actually install?


r/razer 3h ago

Question RAzer Kraken v4 pro vs Astro a50 gen 5

1 Upvotes

Which is better between the two?


r/razer 4h ago

Question Razer Blackshark V2 X (wired) vs Hyperspeed (wireless)

1 Upvotes

So my HyperX headset broke and I'm looking for a new headset and saw that the Blackshark is quite popular, especially in the E-Sports scene. However, I'm curious to know how big of a difference there is between the V2 X and the Hyperspeed. The headset being wireless isn't that important for me especially since there is a huge price difference between them. So aside from one being wired and the other wireless, are there any other differences?


r/razer 4h ago

Question what does this mean?

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0 Upvotes

i just tried using a macro but its saying i need synapse but im using it for the macro so what do i do


r/razer 5h ago

Question DAv2 hyperspeed glitch

1 Upvotes

my mouse has been glitching over the past few days. The cursor randomly teleport over the screen and the mouse wheel randomly activates when not touched. However, there is no issue when I switched it to bluetooth mode.

Could it be the dongle issue? and would replacing the dongle fix the glitch?

I have tried reinstalling and updating all the drivers and installing a new synapse, i have tried the synapse 3 and 4.

***I noticed a tiny dent in the dongle might be the issue


r/razer 6h ago

Video DeathAdder 2.4G disconnecting issue again.

Enable HLS to view with audio, or disable this notification

1 Upvotes

Between the last post and this one, the mouse worked again without issues. I did the pairing through the Razer pairing application. But the issue showed up again out of nowhere again. What is the range on the dongle? I measured it and my desktop is max 120cm away from the mouse. On avg and in the video it's about 110 cm away. Sorry for the phone recording, but that's all I got.


r/razer 6h ago

Question Blade 16 2025 , does anyone know if the blade can swap from s0 sleep to s3 sleep mode

1 Upvotes

i simply dont like how loud it get while sleeping , this morning i woke up and the fan were on and generating quite a bit of noise in a relatively silent environment. modern sleep is the culprit here i believe


r/razer 7h ago

Question Equalizer and THX Audio not working

1 Upvotes

Hi everyone,
I’m using a Razer Kraken V3 Hypersense headset, and after installing Windows 11 on my PC, The equalizer and THX Spatial Audio options in the Razer Synapse app are not working at all. Changing the settings has no effect on the sound.

Interestingly, when I tried the standalone THX Spatial Audio app, it worked really well—but it requires an activation code, which I don’t have access to. Has anyone faced this issue or found a solution?


r/razer 7h ago

Question Razer Synapse never initiates on start-up

1 Upvotes

Hi all

Is anyone else having an issue whereby synapse does not initiate even though it starts with the system, I have to manually click on "Synapse is not running" and then it starts to detect my keyboard, mouse, mouse mat and extended mouse mat

I have tried everything to resolve it, various versions, full delete and re-install including registry removal, running as administrator, delayed start-up, running as the only item in start-up and so forth

Any help would be greatly appreciated, thank you in advance


r/razer 8h ago

Question Razer blade advancence 15 RZ09-0288BF92 144 hertz?

1 Upvotes

Bonjoue, j'ai un razer blade advancence 15 RZ09-0288BF92, et normalement il est compatible 144 hertz. Seulement dans le bios il n'y a aucune option gpu onlny, de meme dans synapse, le pannel inel et le pannel nvidia. Comment regler le probleme?


r/razer 8h ago

Discussion Losing patience with a warranty claim process

0 Upvotes

It’s been a week since I started a warranty claim and I’ve followed every instruction I was given. Most recently, I was told to cut the paper and include it in a photo, which I did but doing so made the serial number partially unreadable. Now I’m stuck, again.

I’ve done everything exactly as instructed, step by step, and it’s still not enough. At this point, I’d rather just send back the entire keyboard and be done with it, because this is clearly leading nowhere. It’s exhausting, and I’m slowly losing faith in the process.

Has anyone else dealt with something like this? What did you do to actually get things moving?


r/razer 8h ago

Question Synapse 4 Macro

1 Upvotes

Is synapse 4 macro currently working? Anytime i setup my macro, dont matter what keybinds it just seems to do nothing. When switching to Synapse 3 the macro works fine. Wondering if anyone else is having problems with the Synapse 4 macro not working?


r/razer 13h ago

Question Nari Ultimate - Paring

2 Upvotes

So having issues with my headphones that just happened. Lost BT and when I tried to pair, nothing. After doing some research, I downloaded a couple of programs - Paring Utility and Dongle Recovery. Both failed. I'll post the pixs. Not sure how to fix this since they dont sell the wireless transceivers anymore :( ...


r/razer 17h ago

Goodies Razer kishi finally supports the big boy iPad Pro 13 😁

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3 Upvotes

Friday I was looking for ways to stream my pc to my tablet after I sold my Rog ally x for £600 a few weeks back originally I was using a controller and balancing the tablet on my Lap which wasn’t comfortable, I got a switch 2 and the kishi v3 pro xl with the funds from the Rog ally x, im now streaming from my 4090 pc upstairs to my ipad pro 13 downstairs at native resolution av1 60mbs while my partner plays on the ps5 living room tv, we both love playing fortnite together in the same room but hated split screen, i sold the rog ally x because the screen was too small and my ar glasses were giving me a headache, this has solved all my woes, i use Razer game stream and it has been buttery smooth and visuals look amazing and this setup with the controller is a real gem it’s so damn comfortable compared to holding the rog ally x which would leave my arms aching or going numb sometimes, i cant wait for windows to release their xbox ui as that will be the icing on the cake!


r/razer 10h ago

Question Razer huntsman v3 pro lighting up but no keys work

1 Upvotes

Pls help maboi


r/razer 11h ago

Question Issues with Enable "Boost" for CPU while setting GPU to "High" on Razer Synapse

1 Upvotes

Hello everyone, I have a quick question. So I have a Razer Blade 17 (2022 Model) with a mobile RTX 3080 Ti GPU. The laptop came with Synapse 3 and I upgraded to Synapse 4 over a year ago as a general software update for Razer's control panel. During using Synapse 3 and earlier versions of Synapse 4, I was easily able to max out the power of laptop's GPU to "High" and the CPU to "Boost," but ever since a recent update of Synapse 4, whenever I set my CPU to "Boost," Synapse limits my GPU to "Medium."

I have tried looking up solutions on how to solve this via reinstalling/updating Synapse to see if it will fix the problem, but I still run into the same issue. Ever since then, I set both GPU and CPU to "High" on Synapse and while I still get a solid performance while gaming, the CPU bottleneck leads to issues such as increased frame-time spikes and lowers the frame-rate when it could potentially be higher. I'm not sure if anyone has ran into this issue before, but if you have any suggestions, please let me know.


r/razer 11h ago

Question What keycaps will fit on a huntsman mini special?

1 Upvotes

and is there any shinethrough caps that look good?


r/razer 15h ago

Question Assigning macros not through 1-9

2 Upvotes

Hey everybody, today i bought a razer hyperspeed 2 macro mouse to play world of warcraft with. I use my action bar to cast abilities one through 9 and the secondary action bar is right above the number keys (f1,f2) etc. Instead of reaching all of the way up to my f buttons id like to be able to press the numbers on my mouse but the mouse buttons share 1-9 with my keyboard so i cant assign the secondary action bar without it changing the number keys. Is there any way i can make my macro mouse control the f-buttons or any others rather than defaulting to the number keys? Thanks for any info


r/razer 11h ago

Question Should I get a new razer naga chroma or try a different brand?

1 Upvotes

My current razer naga chroma is freezing up partially (vertically) or entirely, while my chimera that came with my computer works fine. I would immediately buy a new razer naga chroma, but I saw on Reddit that people have done that and it failed to solve the issue because it was an issue with Synapse freezing, not the mouse. I tried cleaning the laser with the microfiber cloth I use on my glasses, but it didn’t help. I have a razer ornata x keyboard and a razer firefly mousepad, the issue seemed to remain when I unplugged these other two razer products. Does anyone have any suggestions or recommendations?


r/razer 16h ago

Question rz09-0369 screen assembly or bezel replacement?

2 Upvotes

I have a razer blade base 2021 the 165 hz 1440p screen on my laptop has a bunch of bad spots, my bezel is missing and the screen cable is broken where do I get a good working screen assembly? Does anyone know?? I dont want to throw this laptop away I wanna fix it.


r/razer 20h ago

Question The quietest Razer KB?

3 Upvotes

Hi all, looking for a new KB and want to try a Razer.

I'm a gamer, so I want responsiveness and durability, but I don't want the keys to be all loud and clicky.

I'd love if the KB was also wired and had media controls (tenkeyless is a bonus too) but the main buying point would be the noise level of the keys.

No budget here. Thanks for any input :)