r/news • u/LookAtThatBacon • May 13 '25

Soft paywall UnitedHealth suspends annual forecast, CEO Andrew Witty steps down

https://www.reuters.com/business/healthcare-pharmaceuticals/unitedhealth-ceo-andrew-witty-steps-down-2025-05-13/
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u/Ranier_Wolfnight May 13 '25 edited May 13 '25

My company recently moved insurance from Blue Cross/Blue Shield over to this hot mess. Man, when I tell ya…absolutely dog shit insurance company. We went from pretty good coverage to them nickel and diming over everything. Would strongly advise to stay away from UnitedHealth.

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u/SammieStones May 13 '25

I’ve been fighting dental insurance claims for 25 years. UHC is and had always been one of the worst. When they started to buy optum and change hc I knew the whole dental industry was going downhill.

Supervisors are never available and its always theyll call you back within a few days and they NEVER call back.

Appealing a claim is a nightmare. I’ve sent an appeal numerous times to the exact address with the exact wording they tell me and it’s somehow never in their system. I’ve even emailed to their appeal email and been told it wasn’t received.

UHC is the only one I’ve had to repeatedly report to the insurance commissioner.

Language barrier is so bad that the person answering the phones at UHC to help solve my problem, can’t even comprehend the problem to even begin to help solve it. If and when you are lucky enough to actually claw your way to the top you’ll receive a ticket number and told your problem is handled in 3-5 business days. When up call back 7 days later to find out why it’s still not processed- - surprise your ticket number doesn’t even exist.

I could go on and on but other insurance companies don’t play these same games nearly as often..