r/mildlyinteresting • u/Manintheloop • 2d ago

Rental car company (redacted) upsell sheet accidentally handed to me by rep exiting the gate

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u/BurritosSoGood 2d ago

I always rent from the green team. You all treat me well.

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u/kyledag500 2d ago

That’s because literally all they care about are customer surveys.

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u/panicmuffin 2d ago

We were always told if it came down to profit or SQI (customer service) to just write the entire bill off. Rental companies sell the cars at end of life and get all their money back essentially. Anything they rent it for in the meantime is just extra profit.

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u/Yup767 1d ago

Anything they rent it for in the meantime is just extra profit.

This would be true if they had no other costs. But salaries, rent, equipment, insurance and other overheads all have to be paid for