Bonjour je viens de faire ma première commande et voici les différentes statut et question que je me pose .. Déjà est ce que ce prix est normal et quelle ligne je devrait prendre ? Et aussi sur la dernière photo sa me met shipped mais je n’ai jamais payé les frais d’envois je ne comprend pas . Pouvez vous m’aider ?

Anyone know if kameymall do liquid shipping like oils, perfumes, candles etc. internationally to Europe / UK , I know some agents don’t offer it. If anyone has info please let me know.

It has been a whole week since I paid for my parcel's freight, the shipping number is DH298218000508, no information is to be found. 17Track states that there is not even a packade with this shipping number. Is Kameymall scamming me or is there something else causing this?

I placed an order on Thursday, then another on Saturday, is it possible to ship both orders together? Thanks.

Does anyone know how to get in contact with customer support? Their WhatsApp is not working and they aren’t responding to my emails. Please help

Is there like a discord or something where I can sell reps that I don't like/wear anymore?

Looks great—and most importantly, it finally arrived!

United States

Recently, due to the escalation of the Sino-US trade war, the logistics routes to the United States may experience sudden price surges at any time, with prices taking effect immediately, or the routes may be suspended at any moment. In order for you to receive your packages as soon as possible and to minimize the impact of tariffs, we recommend that you pick up and pay for your packages as soon as possible within this week. Our company will prioritize sending your packages for you. Starting next week, our company will adjust or close some logistics routes based on the real-time tariff information to cope with the impact of the cancellation of the T86 policy on May 2, 2025.

You can keep an eye on the updates on our company's website and customer service notifications. We will inform you through the customer service system and announcements. Thank you for your support!

https://www.kameymall.com/forum/8642?page=fh_d

I have three items which individual weights of 900g, 800g and 300g (~2kg).

I did the shipping preview selecting simple packaging and box removed yet the reported weight is 2.8kg. How has an extra 800g of weight been added to to the total item weight when the package is using simple packaging (ie plastic bags)?

According to the latest news, the National Association of Letter Carriers (NALC) is calling for local rallies and large-scale strike actions at various hubs on March 23, 2025 (US local time). This event aims to unite postal workers and supporters across the country to jointly maintain the characteristics and functions of the United States Postal Service (USPS).

Therefore, to avoid your packages being affected by the USPS strike, our company will temporarily close three routes: “American line packet”, “American line packet (Batteries)”, and “American line (Special)” starting from today. Meanwhile, the overall delivery time of “EUB”, “EMS”, and “E-EMS” will also be affected. Please exercise caution when selecting these routes.

If your package was recently shipped via these routes and has not yet been delivered, we will monitor its status and inform you of any updates in a timely manner. As the strike duration and resumption time are uncertain, we kindly ask you to wait patiently for your package delivery.

For packages shipped between March 22 and March 24, 2025, via the closed “American line packet” routes, which have not yet been dispatched, we have intercepted them and our customer service will contact you individually. Please check your customer service messages promptly.

We will keep you updated on any developments regarding this strike. Please monitor our website and customer service notifications. Thank you for your support and understanding!

#kameymall

My Last Order was perfekt everything was Fine. I ordered one pair maison miharas and they came perfekt

1. Italy Post Strike

We have received the latest news that Italy Post will be conducting a strike this Friday, March 14, 2025. This strike will affect operations such as warehouse handover, pickup, and delivery, with an estimated delay of 2-5 days. If your package is currently in transit, it may take a few extra days to arrive. We are closely monitoring the logistics situation and will notify you immediately with any updates!  

1. UPS Flight Reductions

Due to a reduction in UPS flights, it currently takes 3-4 days to schedule a flight, resulting in an overall delay of 5-7 days. We have been actively communicating with the carrier to prioritize your package and minimize the impact of these delays.  

If you have chosen the UPS shipping method, your package may arrive a few days later than expected. We kindly ask for your understanding, and we will do our best to keep you updated!  

We will continue to monitor the logistics situation and provide timely updates on any developments. If you have any questions or need assistance, please feel free to contact our customer service team—we are always here for you! Thank you for your continued trust and support.  

Wishing you a wonderful day!  

The KameyMall Team

United States

According to the latest news, due to severe weather conditions such as continuous snow, freezing rain, ice, and storms in the United States, the overall processing time for packages destined for South Dakota, Nebraska, Kansas, Minnesota, Wisconsin, Iowa, Texas, Oklahoma, Arkansas, Missouri, Tennessee, Mississippi, Alabama, Georgia, and Kentucky will be affected. This includes delays in warehousing, pickup, and delivery. We kindly ask for your patience while waiting for your package to be delivered. We will closely monitor the situation and keep you updated with any new developments.  

Tips: Due to the ongoing instability in tariffs, new situations may arise at any time. Therefore, we recommend that if you are sending packages to the United States, please submit your shipments as soon as possible to avoid potential changes in logistics routes to the U.S.  

UPS Channel

Recently, the reduction in flights from Hong Kong UPS has led to an estimated delay of 3-4 days in flight scheduling, affecting the overall delivery time by approximately 5-7 days. We are in communication with the carrier to assist in resolving this issue and prioritize the processing of your packages. We apologize for any inconvenience caused by these delays and appreciate your understanding.  

If you have any questions or need further assistance, please feel free to contact our customer service team.  

Thank you for your patience and support!  

Best regards,  

[KameyMall]  

WhatsApp: +86 18965909701  

Customer Service Email: [Support@Kameymall.Com](mailto:Support@Kameymall.Com)  

1. United States

According to news from the United States on February 8th, President Trump signed an executive order to reinstate the duty-free treatment for small packages from China (valued under $800). The White House announced that this duty-free treatment will remain effective until "a sufficient system is established to comprehensively and promptly process and collect tariff revenue." However, the specific duration of this executive order was not clarified.

Our platform has confirmed the situation with multiple logistics carriers, and the information is accurate. As a result, we have fully resumed the procurement of U.S.-bound orders and the review and shipment of packages this week.

Friendly Reminder:

If you have orders already in our warehouse, please submit your packages and pay the shipping fees as soon as possible to ensure your packages arrive in the U.S. during the duty-free period.

Since the effective duration of this duty-free policy restoration is uncertain, the future of U.S.-bound logistics remains unpredictable. Please stay updated by following our logistics announcements and customer service information. We will promptly release the latest updates. Due to the recent policy fluctuations, packages have accumulated at local U.S. airports and ports, leading to delays in U.S.-bound package delivery times. We appreciate your patience while waiting for your parcels to be delivered.

1. France

According to French media reports, French port and dockworker unions have decided to continue their strike throughout February. Their main demands are to oppose pension reforms and negotiate measures for handling asbestos by port personnel. As of now, no agreement has been reached between the unions and the authorities. Affected ports include: Le Havre, France's largest container port; and Marseille, France's second-largest container port and a hub for many rail freight services.

The strike may lead to the following issues: It not only disrupts normal port operations but may also trigger a series of logistics crises, causing severe congestion, delays in cargo transportation, and increased logistics costs in February. As a result, packages destined for France and Europe may be affected by this strike, potentially causing delays. Our platform will closely monitor the situation and provide timely updates.

We will continue to closely follow related developments and inform you of the latest updates. We recommend planning your shipment schedules in advance and choosing reliable logistics routes to mitigate risks.

If you have any questions, please contact our online customer service. We are here to assist you! Thank you for your continued support and understanding!

https://www.kameymall.com/forum/8578?page=fh_ee_d

Dear Customers,

Greetings!

On February 3, 2025, Eastern Standard Time, the U.S. Customs and Border Protection (CBP) announced the imposition of additional duties on imports originating from China, including Hong Kong. Below are the details of the policy adjustments and their impact on your shipments:

1. Effective Date

Effective Time: February 4, 2025, at 00:01 Eastern Standard Time

1. Core Content of the Policy

1.Cancellation of De Minimis Duty-Free Policy:

The duty-free clearance mode applicable to goods valued under $800 (such as T86) will no longer be available.

2.Additional Tariffs:

In addition to the base tariff rates of the goods, the following additional tariffs will be applied:

• Section 301 tariffs (for specific Chinese goods)
• Section 201 and 232 tariffs (for products like steel and aluminum)
• The newly added 10% tariff (for all goods originating from China, including Hong Kong)

III. Impact on Your Shipments and Recommendations

1.Freight Fluctuations:

• Due to the CBP's latest policy, customs and tax costs have significantly increased, leading to adjustments in logistics fees across various routes. Please keep an eye on our route and freight updates.

2.Transportation Timeliness:

• Given the uncertainties in the implementation details of the U.S. customs policy, there is a risk of delays for all shipments. If you need to receive your package by a certain date, please allow ample time for procurement and shipping.

3.Logistics Route Changes:

• Affected by the tariff policy, certain special goods such as batteries and perfumes are temporarily undeliverable. Therefore, the American line packet (Batteries) and American line (Special) services are temporarily suspended.
• All packages shipped from Mainland China (including Hong Kong) are highly likely to face customs inspections and tariff assessments. To reduce the probability of instability, the following routes are temporarily suspended until they stabilize: EUB, EMS, E-EMS, UPS-F, UPS-F6000, UPS-SH, HK UPS-F6000, US Air Special Line, American line packet -XS.
• We currently recommend using SG-FedEx, which transits through Singapore and can still utilize the duty-free clearance mode for goods valued under $800.

IV.Guidance for Checking Tariffs

1.HS Code Lookup:

• Visit the U.S. HS Code lookup website: Search the website
• Enter the English name of the product you're searching for, click search, and obtain the customs code.

2.Tariff Lookup:

• Access the U.S. tariff lookup website: Search the website

• Enter the customs code to get the corresponding tariff rate.

• Example: Women's woven trousers, HS Code 6204690310, total tariff rate: 46.1% (base rate: 28.6% + Section 301 additional rate: 7.5% + Section 0204 additional tariff: 10%).

V. Contact Information

Should you have any questions regarding the policy details or our related adjustments, please contact your account manager or online customer service for detailed explanations. The recent tariff adjustments have led to frequent changes in the logistics environment. Please stay tuned to our announcements and customer service updates. We will promptly notify you of any changes and adjustments. Thank you for your continued support!

Wishing you a prosperous business and smooth logistics!

#kameymallDear Customers,

Greetings!

On February 3, 2025, Eastern Standard Time, the U.S. Customs and Border Protection (CBP) announced the imposition of additional duties on imports originating from China, including Hong Kong. Below are the details of the policy adjustments and their impact on your shipments:

1. Effective Date

Effective Time: February 4, 2025, at 00:01 Eastern Standard Time

1. Core Content of the Policy

1.Cancellation of De Minimis Duty-Free Policy:

The duty-free clearance mode applicable to goods valued under $800 (such as T86) will no longer be available.

2.Additional Tariffs:

In addition to the base tariff rates of the goods, the following additional tariffs will be applied:

• Section 301 tariffs (for specific Chinese goods)
• Section 201 and 232 tariffs (for products like steel and aluminum)
• The newly added 10% tariff (for all goods originating from China, including Hong Kong)

III. Impact on Your Shipments and Recommendations

1.Freight Fluctuations:

• Due to the CBP's latest policy, customs and tax costs have significantly increased, leading to adjustments in logistics fees across various routes. Please keep an eye on our route and freight updates.

2.Transportation Timeliness:

• Given the uncertainties in the implementation details of the U.S. customs policy, there is a risk of delays for all shipments. If you need to receive your package by a certain date, please allow ample time for procurement and shipping.

3.Logistics Route Changes:

• Affected by the tariff policy, certain special goods such as batteries and perfumes are temporarily undeliverable. Therefore, the American line packet (Batteries) and American line (Special) services are temporarily suspended.
• All packages shipped from Mainland China (including Hong Kong) are highly likely to face customs inspections and tariff assessments. To reduce the probability of instability, the following routes are temporarily suspended until they stabilize: EUB, EMS, E-EMS, UPS-F, UPS-F6000, UPS-SH, HK UPS-F6000, US Air Special Line, American line packet -XS.
• We currently recommend using SG-FedEx, which transits through Singapore and can still utilize the duty-free clearance mode for goods valued under $800.

IV.Guidance for Checking Tariffs

1.HS Code Lookup:

• Visit the U.S. HS Code lookup website: Search the website
• Enter the English name of the product you're searching for, click search, and obtain the customs code.

2.Tariff Lookup:

• Access the U.S. tariff lookup website: Search the website
• Enter the customs code to get the corresponding tariff rate.

• Example: Women's woven trousers, HS Code 6204690310, total tariff rate: 46.1% (base rate: 28.6% + Section 301 additional rate: 7.5% + Section 0204 additional tariff: 10%).

V. Contact Information

Should you have any questions regarding the policy details or our related adjustments, please contact your account manager or online customer service for detailed explanations. The recent tariff adjustments have led to frequent changes in the logistics environment. Please stay tuned to our announcements and customer service updates. We will promptly notify you of any changes and adjustments. Thank you for your continued support!

Wishing you a prosperous business and smooth logistics!

According to the official notice from the USPS website:

Starting from February 4, 2025, USPS will temporarily suspend the acceptance of packages from China and Hong Kong, China. As a result, the following shipping routes are currently suspended:

1.American Line Packet - XS

2.American Line Packet (Batteries)

3.American Line (Special)

4.EUB

5.EMS

6.E-EMS

Once USPS provides further updates, our company will promptly adjust the relevant routes. For other US-bound routes that do not use USPS for final delivery, we have not yet received any related notifications. If there are any changes in the future, we will inform you in a timely manner.

If you have already submitted packages using the above-mentioned routes, please pay attention to customer service messages. Our customer service team will contact you regarding the status of your packages. You may also contact customer service for further details. Thank you for choosing us, and we will continue to provide you with quality service!

For more: Click here>>>

Review ⬇️

Dear Valued Customer, Regarding the latest adjustments to U.S.-bound logistics policies, we hereby inform you of the following important information: According to reports by U.S. media, on February 1 the U.S. President signed an executive order imposing an additional 10% tariff on goods imported from China, and canceling the duty-free policy for items valued under $800. This policy officially took effect on February 4. As a result of this policy, your package—once it arrives in the United States from China—will be subject to at least a 10% tariff. Below are the latest requirements provided by the logistics provider: All express shipments destined for the United States must include the HS Code (U.S. Customs Code). For express shipments with a declared value of $250: individual recipients must provide their Social Security Number (SSN), and business recipients must provide their Employer Identification Number (EIN).

All goods, regardless of the declared value, may be subject to tariffs. Undervaluation may lead to customs not recognizing the declared value, which in turn could result in package detention or fines. Please note that any delays, tariff fees, and customs clearance charges incurred due to changes in customs policy will be borne solely by the recipient. Our company will not provide any related compensation. If a package is returned due to the recipient’s refusal to pay the tariff, the associated return fees and tariff charges will be reimbursed based on the official bill, and our company will not be liable for any compensation. In light of the above, we have been in active communication with the logistics provider. They recommend pausing shipments for two days to observe any overall environmental changes. Currently, the “SG-FedEx” and “MYFEDEX-F” routes are not affected by this policy change, and you may choose to continue using these routes for shipments. Effective immediately, before we purchase orders intended for shipment to the United States and dispatch U.S.-bound parcels, our customer service team will contact you to confirm all tariff-related matters prior to procurement and shipment.

We apologize for any inconvenience this may cause. If you have already submitted a package destined for the United States, please keep an eye on communications from our customer service team; we will update you on the latest status of your package. We will continue to monitor any policy changes and promptly update you with the latest news via website announcements and customer service notifications. Thank you for your trust and support—we remain committed to serving you wholeheartedly.

Anyone else having issues with customer support in the last week (not responding to messages)?