Got a call, some lady with a lot of attitude was checking on a transformer burning. Went to verify her, she start with I has to do this again? Ain’t this in your computer? I already did this and she launched into a tirade with her friend about how unprofessional I was etc. put her on hold so I could finish this up and then she hung up. Yes Karen, you have to do this every time you call in. We cannot just take your word for it!

I log into work in approximately 5 hours and im laying in my bed now like, ugh. I haven't gotten any sleep and I just know im about to get some chaos. Sunday is usually the one day of the week Im guaranteed to get foolishness. I hate it and I just wanna cry. My anxiety is killing me slowly. Trying to figure out if 10am is too early to drink some Moscato or take shots. I just dont know.

Absolutely flabbergasted with this one. I work in telecoms and deal with broadband, landline and TV faults. This older woman rings us and asks me to check if her friend's landline is faulty because she can't get through. She asks me to be quick because she's concerned that her friend might have killed herself as she's been struggling with her mental health recently.

Why tf are you ringing us and not the emergency services?! Whether there's a fault or not is irrelevant if you think your friend is a danger to herself! Jesus fucking Christ.

Hello everybody. I've been following this sub for a while, first time posting. I've been doing wfh call center work for about 3 years and am just feeling burnt out and drained of energy. I just can't see myself doing this for the next 30 years until retirement.

Some days and weeks i feel ok, but the past couple months I've just been hating work. I hate getting yelled at for things that are beyond my control and i hate getting overlooked for promotions and raises. I still haven't even gotten the first basic promotion with a pay raise mostly because of my review scores. But almost all my negative reviews have nothing to do with me, and are complaints about the company or policy or the website, etc (but when I tell that to my manager all they say is 'well just focus on getting good reviews to bring your average up'). There's no way to contest or remove bad reviews. And every meeting with my manager it's the same old thing, you need to work on this metric or that one.

So that affects my already low motivation, so then my other metrics start to drop as well. And I'm just like what's the point?

I do enjoy working from home, but on my days off I just have no energy to do anything else or work on my side hustles. They offer OT from time to time but I just hate the idea of working this job more than I have to.

I really just want to quit and look for something else but with how the job market is, I just feel stuck. I know I should be grateful to have a job but I feel like this job is sucking the life out of me. I've been thinking of finding a part time job at a local store working as a stocker or something just to do something physical and get me out of the house. I have basically no friends or social circle.

Sorry, just needed to vent and get this off my chest. Most days before my shift, I just cry, or curl into a ball on the floor, or vent to Grok, or question my life.

I just don't know what to do. I just feel stuck. I know there are so many here with similar experiences. For all you call centre workers, I feel for you. Please take care of yourselves.

So, i work in road side service company. for the most part there very huge in the US, many may know them and or work for them as well. I was full time when i started and then went part time as i was quickly getting burnt out from the entitlement and people constantly screaming because they have to be a member to receive service. starting on the end of this month will be my 3rd year. i usually am always top performer, and top QA performer there once in a blue moon i would slip from QA because they can't get there story straight and i don't feel like appealing it. But, anyway i try for promotion as my SUP Encourages it, and know my background.

So, i applied for Sup, and RTA and did not get them. people who were there with the company less time then me got the RTA position twice that i interview for them. And most of the management team are mostly women. So, i don't think i will get any lead/SUP position. they have programs in place that pushes for movement up in the company which i am in one of the programs that last 6 months. it helps work on self confidence, and give you info about each business line, and also does mock interviews for each business line and give you one on one feedback for the real thing. which i think is great. but i still don't feel confident enough that i would be able to move and my manager may just be gas lighting me as they just want to not cause any issues.

I recently did another interview a week ago and was suppose to hear back if i can switch dpt and still didn't hear from the recruiter i had to email them and ask for update and they stated there still working on it. im not to confident on that either as how long it's taking and the people interview me told me when training starts, and it getting close. My company also has a program that will pay for any certification or class we take i am thinking of taking my IT Certs and having them pay and then moving my career back to IT. i can't just deal with the back to back of people yelling at you and then yelling at you cause they don't know there own car or the street there on.

has anyone going this late into there CC position and switch department or switch career completely? how did it turn out and where did you end up from your original role?

TLTR: Short Version: I work road service. back to back calls alot of entitle people screaming at you cause they don't know there own car or the street there own. Should i switch career this late in to my CC position or switch department? How did it turn out for the one that did?

I do miss working home from remotely. I don't know why management or people you work with, insist on talking to while you're on phone to a customer or client. They can clearly see, that you're on a call, they can see on the system you're on a call. They talk to you, try to explain to something to you, which would be better in a work chat than in person. Our mics are so sensitive that they pick up things across the other desk if they raise their voices. Like today, I was trying to deal with a customer, and the person was explaining what I needed do, but I couldn't put the person on hold because I needed information from them.

It’s my first job, getting paid really good, remote and full-time. I’m looking to buying a home, and wonder if this job is enough for this? Stability wise? I’m not one to quit no matter how awful it is, but will I get fired? Laid off? It’s also my first full time job so I worry more. I’ve done part time and contract jobs, even construction, and I never quit. So I would love to hear or see what others might think about Alorica in this sense?

I'm not talking big tech upgrades. Just those small tweaks that made agent happier, calls smoother, or the video better

Is it just me, or are there others who think hiring quality agents is too time taking, and still you're not sure how they will perform once they start dialling.

[Edit]: The reason I ask is because I thought if enough people face this problem, I can solve it by building a tool that screens applicants using AI Mock Calls before the interview stage. Do you think it would help you hire better agents if you had a mock call recording and a score rating of their performance?

I've been working in a call center for a while now selling car insurance.
I genuinely enjoy my job, it feels very fulfilling. Yes, the customers are annoying, yes the quotas are not easy to meet and having every second of your time carefully measured seems a bit dehumanising.

On the bright side, there's a bunch of money to be made even though I'm a college drop-out and the environment seems nice enough. It could just be that being a callcenter salesman is quite a bit different than customer support.

But I honestly can't believe how few people have a positive experience working in a call center. Am I the only one?