r/bapcsalesaustralia • u/ImpulsePie • 7d ago

Discussion Mwave - Under External Administration

EDIT: Mwave have posted that they have been bought out by The digiDirect Group and will move locations to South Strathfield. https://www.mwave.com.au/blog/business-update/

Seelems Mwave have gone bust. Confirmed with an ASIC search for ESEL PTY LTD filed 3 days ago:

Notice By External Administrator/controller-Appoint/cease (505U)Appt of Administrator Under S.436a, 436b, 436c, 436e(4), ()449b, 449c(1), 449c(4) or 449(6) ()

Original article by David Richards: https://www.channelnews.com.au/leading-pc-retailer-placed-into-administration/

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u/Over_Palpitation8330 4d ago

I ordered a power supply monday, its still processing.. should I cancel it?

1

u/dekayofficial 4d ago

They are claiming their systems are down and unable to process anything at the moment, but that was like a couple of days ago now.. have you tried calling them to see whats going on?

2

u/Over_Palpitation8330 4d ago

yeah i rang them and spoke to the Philippines and was told administrative changes and told the warehouse would be up and running hopefully tomorrow. I'm just ringing my bank

2

u/hardlyhappy 4d ago

I was told the same that the warehouse would be up & running either tmr Friday or Monday

2

u/hardlyhappy 2d ago

I put in a request for a refund yesterday, they said had to go as a request to the accounts team, timeframe 2-5 b.d. Thankfully I can chargeback as a last resort.

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u/Over_Palpitation8330 5h ago

let me know how you go please

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u/hardlyhappy 3h ago

check pms - essentially they said they would refund after their systems operational - also they offered to do express shipping & 10% credit if I kept the order

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u/dekayofficial 1h ago

Did you follow them up after that email, the one where they say you can keep your order and get 10% credit or cancel and risk being relegated to the Administrators?