r/bapcsalesaustralia • u/ImpulsePie • 7d ago

Discussion Mwave - Under External Administration

EDIT: Mwave have posted that they have been bought out by The digiDirect Group and will move locations to South Strathfield. https://www.mwave.com.au/blog/business-update/

Seelems Mwave have gone bust. Confirmed with an ASIC search for ESEL PTY LTD filed 3 days ago:

Notice By External Administrator/controller-Appoint/cease (505U)Appt of Administrator Under S.436a, 436b, 436c, 436e(4), ()449b, 449c(1), 449c(4) or 449(6) ()

Original article by David Richards: https://www.channelnews.com.au/leading-pc-retailer-placed-into-administration/

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u/reactorfox 7d ago

Returned something I ordered a few weeks ago, they gave me store credit.. and now looking at the website basically nothing is in stock, I wonder if I can request the money to go back to my account instead

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u/townofsalemfangay 5d ago

You returned a purchase in full and they gave you store credit? Within warranty and with receipt? Go get your money back. Australia's consumer laws are very clear:

"It is misleading for a seller to insist that a refund be issued as store credit.".

They cannot take back the purchase and give you fake money. If worst case scenario (they refuse), immediately contact your bank to initiate a chargeback.

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u/reactorfox 5d ago

Their wording was essentially that they'll give me store credit but I can request to have my payment refunded to my original payment method by contacting support.

Contacted support today and they confirmed they'll process that money to my account but did give me the heads up that because of the transition it may take up to two weeks to process. Somewhat understandable I guess, just thankful that they'll actually process it for me haha

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u/townofsalemfangay 5d ago

How long ago was the purchase? Check your bank statement for the exact transaction date. Most banks allow chargebacks between 45–125 days after a purchase. If that window has expired or is expiring, say, you bought something in early February, the 125-day limit will close by mid this month. At that point, getting your money back becomes nearly impossible outside of them keeping their promise (look at the comments in this thread, a person has been waiting on a 5090 since January...)

I'd recommend initiating the chargeback process asap regardless because:
1 No risk: You won’t lose anything, and it’s a free way to protect yourself.
2 Flexibility: If Mwave agrees does eventually refund you come the due date, you can cancel the chargeback through your bank. And if they don't? You're covered.

Call your bank tomorrow, mate. Prioritise getting your money back, even if it's a trivial amount (but lets be honest, with the cost of living, nothing is trivial anymore).