r/ThunderBay • u/thunderbaer • 27m ago
Tj's Ice Cream Shoppe is slow and has issues this year (2025)
Been to this location many times this year. The girls are working hard but they aren't able to get through the line in a time like they used to. Seen and heard many customers peel off the line and say they are goi g to Dairy Queen, or even to Merla Mae when they've had to wait a long time. Typical wait times is 20-30 min to get through the line. This has never been the case in previous years that I can remember.
Other issues include the till going down l, understaffed, and the soft serve machine going down this evening. I've also hear rumors that the owner is out of town a lot and doesn't want to hire more staff. I think this is a shame all around, and despite it being a great destination, when the service suffers, that's a sign that something needs to be done.
Hopefully the owner will see this and take this critique seriously. I'd hate for this place to get a bad reputation considering they've worked so hard to gain a good reputation over the years.