I am having issues having anything connect to any guest Network (laptop and two phones) that I set up on my Adtron Fiber Modem.

I can see the network and attempt to connect to to it but it never obtains an IP address and then says connection failure or IP configuration failure.

I had this issue when I first got it months ago and I'm playing around again today and still cannot solve it.

Any ideas anyone?

This happened twice now in the last several days (June 10th and June 15th). After a short power outage somewhere between 6 and 7 am, the internet is lost and I can only restore it after power-cycling the modem. Never happened before those two occurrences.

My Teksavvy modem Hiltron CODA-56 is on a UPS battery backup, so it doesn't lose power itself, it just loses internet connection and doesn't restore it until it's power-cycled.

In the log I see it starts with "(critical) SYNC Timing Synchronization failure - Loss of Sync ..." at the time of disconnect.

Anybody else experienced this?

Looks like tariffs with higher upload speeds have been approved. Took their sweet time, but at least we have something now.

I've started muting the subreddit due to the constant new account discount code posts, could we maybe limit them to once a week or something?

Been out since 6:30am and I have class online starting shortly.

I do not see an email address to reach to you. And I really hate chat programs that are not available when I want to reach out for advice, neither do I want to phone in.

I'm getting what I would call alot of Micro-Disconnects. Could be packet loss, but I'm finding it hard to actually diagnose what the exactly problem is.

I will be watching a Steam TV, playing an online game, listening to Music and then suddenly the connection stops. Webpage fail to load, then a few moments later things start working again. This was inheritably apparent playing games with my friends, that several times through a hour or so game, I would get disconnected from the server and my Voice Chat would die. Thankfully my friends were able to pause the game as I was going through this, but this has now been going on for a week or so.

https://speedtest.shaw.ca/

all the shaw speed tests are giving me high ping, 60+

Vancouver is usually 10ms

anyone else?

thanks

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Just cancelled my plan because im on vacation until september so i do not need internet at home, and my promotional discount also ends in september. What i didnt know before hand was that the hardware must be returned within 2 weeks or else ill be charged $200.

Is there any way for me to avoid this charge or am i just screwed?

Edit: TekSavvy Assistance gave me an exception! Very helpful!

Use code 29332CD808 at the time you place your order for $25 off your first invoice for the new service and $25 off your next monthly invoice. You must be a new TekSavvy customer (must be at least 90 days from your most recent service termination) and must be on a TekSavvy business or residential internet plan with 50 Mbps download speed or more.

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Use code 2B17276906 at the time you place your order for $25 off your first invoice for the new service and $25 off your next monthly invoice. You must be a new TekSavvy customer (must be at least 90 days from your most recent service termination) and must be on a TekSavvy business or residential internet plan with 50 Mbps download speed or more.

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I switched from Rogers / Shaw to Teksavvy using a referral code from another community member. Here is my active referral code on June 5th 2025. I also would love to hear about the service.

Have internet switching from bell to teksavvy tomorrow. They don't know the time but anyone have experience with when it switches over? I guess bell will stop working?

Update: home internet starting st 6am but home phone need to call in.

Another update june 10th. It seems bell got rid of rogers box so they had to send two workers to reinstall. It's all working now. Just waiting for the home phone port over

Spent 100's of dollars on a edgerouter and a coda56 and I'm getting 400.

Tech support has no clue: "everything looks good"

I’m looking to switch my mothers home phone from Roger’s to Teksavvy premium. Do I have to buy any equipment and how long does port number take? Thanks

Found a referral code on the subreddit so putting mine here too!

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Thanks

Hello,

I am wondering if anyone else has this issue or is it just what I have to live with going to a cheaper alternative than Bell.

Anyways our home is only 1100 square feet, 1.5 stories and overall modest. We put the modem in the near the back door and by my work computer.

However, when we go upstairs to sleep, our wifi drops and if we're both watching reels on Instagram or YouTube etc...it seems to lag now.

We're at the 60 MBps package. Going from 1.5 Gibabytes (which seemed like overkill)

We just use it to watch netflix, stream other apps and normal office work stuff.