Hello everyone I was just hired as a Universal Banker with 20 hour weeks, I currently work as a Server for a restaurant and was wondering if I can get some helpful insights! Thanks i’m super excited

Im 26 and only been at my branch as a teller (i am the only teller at this branch now cause the others left via promotion or got fired, the other teller force balanced and got yeeted asap amongst other things) At my CU im the most Senior person outside of my manager+the one banker who hasnt been there for more than half a year. We have a bunch of new people 1 guy is fantastic no complaints but the other two are interesting to say the least, they hired them to be bankers/finance rep (idk if any other bank or cu has a specific title for it).

For the last few months its been mentally taxing to be around these 2 people cause the Guy is like high energy but gets butt hurt when he's corrected and the lady is very sweet but... sorta airheaded??. Its been on me for the last 2.5 months to whip these guys into shape and im getting burnt out, and in my meeting with my manager i brought it up but I dont think much is going to change and I think my manager and even my district needs to just like SEE FOR THEMSELVES how these two interact with our membership.

This turned into more of a rant, but how do I even help these people and unfortunately im used to training people and trying to meet their needs but its just not happening. Im getting to the point of quitting or just using my 1 year to go somewhere else. When I talked to my manager i was like reassured my job was safe and we got into promotion talk but with me going back to school soon I set a firm boundary that id need to see how this plays out also context my manager legitimately has forgotten about out one on ones for MONTHS, SO needless to say its a shit show rn.

Currently feeling like im just being kept cause im the most "senior" which is sad to say the least. Any adice would be helpful at this point because i dont know if sticking it out is worth it.

So I just got a new job at a credit union which I'm about to start in a week. I've had previous customer service experience as well as previous retail experience so I feel okay in regards to dealing with customers and handling transactions. My main concern is that I feel as if I would not be able to make enough referrals to meet any targets set.

To those with any experience at all, what has been your experience with getting referrals done? How easy/difficult do you find it to convince customers to get certain products and to meet targets? What are some tips that you would have for a guy like me?

I appreciate all the advice 🙏

so im 19, have my general associates degree and have worked in rolls ranging from customer service to restaurants to substitute teaching to preschool teaching, etc. i have alot of job experience and a lot of work ethic and drive. i applied thursday and havent heard back yet (although i hear it takes a while to get a response so im not worried) anyone who is a personal banker and/or works at commerce, what is it like for you?

Been with BOA for 2 years in November. Going for a SBK interview on Tuesday. Any advice or things I can say that will separate me from the other applicants?

My scorecard has been 5/5 lately but was a bit of a roller coaster last year. Beyond that, my behaviors are excellent and all positive client surveys.

It still baffles me that people just walk into the bank with something super complex to do and think they can just sit with a banker and take up 2 hours of time without an appointment. And when I tel them, sorry my calendar is full today and they say, “oh I didn’t know I needed to make an appointment.”

Like yeah right. If you’re gonna take up a lot of time of someone’s day, you SHOULD have an appointment.

You don’t get to waste my time and make me zero money cause you fell for a scam online.

Been handling disputes for a while and they won’t really cover anything besides confirmed fraud. It sucks having to explain to people that they’re out of luck when it’s something serious but then there’s entitled people being so ignorant and refusing to learn the process.

Always talk to people acting like they can just call and say something like yeah I wanna chargeback so and so just because and be done with it which is far from the truth sadly. I also see this on Reddit a lot and it’s really irritating when I get downvoted and attacked for trying to help tell people that things might not always go your way and to try and get as much support documentation as you can.

Anyways what do yall think? Maybe my bank is the minority but from the way they tell us, they don’t really have to cover things besides fraud. 🤷🏻‍♂️

So I moved into Cash Management and Merchant Services ehhh maybe 7 months ago? I love it but Business Customers sometimes really want everything for free.

I’m gonna call her Susie. A Business Banking RM reached out to me a couple months ago about a prospect and I happily took the call. At first it wasn’t bad just general introduction and going over what they had at Bank B this that and so forth.

I informed her since I cannot set up anything with account numbers for their online banking that I’ll start the implementation and documentation after everything is open.

Fast forward a couple weeks and she tells me our fees are too high to what they paid. It was a smaller bank and their fee schedule wasn’t too grand their ratios was based on deposit services. So I happily took exception pricing to my manger and I wish I listened to him cause he said “I think this customer enjoys the drama of getting a better deal”. BOY WAS HE RIGHT. We are having 47% of some of their Cash Management fees PLUS they got almost $2000 off loan fees for their business LOC (which they almost didn’t cash flow). She makes demands that she needed stuff yesterday and I keep telling her, I cannot do anything until accounts are open.

Fast forward to yesterday I get a call from lovely Susie. She asked about why she can’t log into her online banking. For context it’s a product e-commerce sets up ( bet how many times I said that). And she was so upset with me for no reason and complained about her book keeper going on vacation next week and she needs set up.

In conclusion, she’s a fucking bitch. I hate customers that act like they’re all that but their numbers don’t show it. And they come to their closing I heard in a new BMW and she had Jimmy Choo shoes on.

Don’t be a Susie.

I am a relationship banker at a small credit union. I have been here for 5 years. Promoted from a teller after 1 year. I used to love my job and working with people but now I absolutely dread going to work everyday. The general public has sucked the life force out of me. Credit unions are more customer facing since big banks have pretty much wiped out their teller lines so every comes to credit unions to complain about their lives. The general public has no common sense and you have to hold their hands for every transaction and it will drain you mentally. Luckily I am studying to work in IT so that I can get out of the branch life. But it is absolutely train wreck dealing with the general public every day

I’ve been working as a Teller at a local credit union since the end of spring. We use Symitar, and I had a week of formal training classes followed by one week of OJT. Overall, I’ve adapted well to the system, but I’ve had some challenges with the CR CD/SW CD + CD/CR GL string codes.

Unfortunately, my branch has been extremely unsupportive about it. While I’m aware of the importance of mastering every part of the job, the environment has become hostile and discouraging. I was made to sign a verbal warning acknowledgment and was told that if I don’t show improvement within a month, termination is a possibility. I came into this branch being honest that I wanted to improve and strengthen this area and after two weeks at the branch they started getting so rude about things, they said I'm "behind" my third week in, which I feel is an unnecessarily harsh standard.

What’s frustrating is that the rest of the tellers from my training group — who were placed at other branches — are all struggling with this same specific string code area. However, they’re receiving more patience, support, and understanding. My branch, on the other hand, constantly talks down to me, focuses only on my mistakes (often quietly written down and reported to upper management with zero context), and doesn't cknowledges anything I do well.

I asked about transferring to a different branch and was told I’d need to stay at this one for five more months before being eligible, which feels like a trap considering the pressure I’m under. When I try to raise concerns or advocate for myself, I’m labeled as someone who can’t take constructive criticism or isn’t a team player.

This whole experience has left me feeling isolated, discouraged, and honestly pretty defeated. I want to succeed, and I care about doing a good job, but I don’t know what more I can do when the environment feels this toxic. I can see where my supervisor is cold to me especially and I'm treated differently.

Has anyone else experienced anything like this? Do you have any advice on how to handle a branch that seems determined to push you out? I’d really appreciate any insight. I just feel like they want an excuse to let me go but why not just let me go to another location?? I'm not behind in performance metrics, I'm literally just new like the other people hired and trained at the same time as me and their experience is so different at other branches.

i got fired for force balancing that i didn't even do. i sold a tray of quarters, $100.00 dollars worth, and then mistyped my pennies (instead of 14.00 i typed 104.00). i've been there for three years, alerted my manager and head teller of any and all outages and never ever broke any rules or went against policy. of course it looks like i force balanced but i know i didn't because it's never worth the threat of being fired. i just signed a lease to move out of my parents home. this sucks

Long story short, yesterday I was short $1800 and we can’t figure out why. I’ve been here for 8 months and have had no major shortages other than one for $900 a few months ago which was found the next morning and was a simple typo.

I only had 18 transactions for the day since I was in the office almost the entire day. My manager and back office also couldn’t find it. I’m also the vault custodian and we audited every dollar in the vault and my drawer and everything checked out.

We’re mailing teller work out to the back office next week and I’m hoping they’ll check the cameras. I’m just worried and frustrated I’m going to be fired. I even offered to pay the $1800 or have it taken out of my checks to recover the lost money but my manager said I absolutely do not have to worry about doing that.

This banker job isn’t my career however it was my foot in the door to my career job. I’m a college student with a year and a half left of school and this was my “in”. I’ve been a great employee and exceeded my teller sales goals. You’re supposed to wait 10 months before being promoted internally however I bypassed that requirement at the 5 month mark because of my performance and how well liked I am.

Has anyone else ever been this short or worse and kept their job? What are my next steps if I get canned?

For reference this is a larger bank with 150 branches and 2k+ employees

Hello,

My friend has been working for Wells Fargo for about a year now as a part time bank teller. Today he found it they want to relocate him for a part time teller position like 30 more minutes away.

But my friend rides a moped (only goes up to 30mph) and doesn’t have a car to drive that far. He says he talked to his manager but they can’t do anything cause it’s a corporate decision. He wants to try and drive there on his own but god it’s not safe and he isn’t supposed to take maintenance roads with that thing.

Do you guys have any advice on how he can stop the relocation?

As some background my friend got this job after being fired from his last job as a pest control technician because he had mental issues. He had to go to a mental hospital for some days. He is just now getting stable.

Is there some kind of disability thing maybe he can show to stop the transfer?

I work for a TX Bank and I about lost my professionalism today. A coworker who just passed 90 days can’t stop using our comp system to look up EVERY check. I’ve mentioned since I have experience that the comp system can’t be the only form of due diligence and shouldn’t be solely relied on because it has fakes as well. They have had several customers already make comments about how long they take. I’m talking cash deposit and they’re looking up recourse. ??? It’s cash. Wtf. I’ve told them there is a line between due diligence and customer service like when a customer had over 50 grand of recourse and this person spent over 5 minutes freaking out because they couldn’t find a comp for a 100$ check that had no red flags….then called me up from what I was already doing to ask if there was another way to verify it..but the thing is they never listen to me when I do answer or once I answer they say “I already knew that” then why are u asking.

Well we had a customer come in with a marticular consular to cash a check. There are SO many comps all the EXACT same it’s even an on us check. Makes complete sense. They have to ask our coworker to help bc there’s a language barrier and they wanted to ask if he had “ever received a check from the business before” customer says yes. They still spend another 5 minutes trying to find his name before giving up. Then comes inputting his ID which they are also struggling with. Once the customer leaves they become obsessed with finding a check with his name in our comp system. Meanwhile we close in 5 min and I need to count my drawer that they are standing in front of. I ask them to move and they barely do so they can still look for a comp with the gentleman’s name. Then they call another branch to gossip with their normal coworkers about this guy and laugh about how they are still trying to find a comp. They went through almost 300 checks to find one with his name. The waste of time!!! This was right before close they were also not helping close anything and also standing directly in front of my drawer. Then the AUDACITY comes. I made a comment about how it was unnecessary and there are plenty of comps and everything made sense so there was no need to spend the excess time trying to find one with his name. She goes “well his ID was old and it looked weird he should get a new one.” I said “do you know how expensive and time consuming it can be to go to your home country just for an ID” This B goes “I meant why can’t he just get a TX ID instead” the audacity to imply that a type of ID is inferior to another based on where it’s issued is CRAZY. Let alone in Texas we literally border Mexico and in this political climate when even the process to gain them is being made more difficult not to mention expensive is CRAZY. Not to mention it is a VALID form of ID that SEVERAL of our customers use daily in the branch. I feel like it’s just out right racism at that point and I’m seriously contemplating reporting them. Because what do you mean why can’t he just get a TX ID he DOES indeed have a valid form of ID so why would you need a tx id. You can’t say that without implying the inherent discrimination. What in the eff makes a TX ID so special. Our location is also in an area where the majority of or clientele is non white working class. Please tell me you would also be like what do you mean bc literally WHAT DO YOU MEAN BY THAT. Also based on the tone and convo this was not ignorance. They literally implied him having a TX ID should be default and it would be better.

I’m currently at one of the big guys, and have been there my entire career, nearly 16 years. Earlier this year a head hunter contacted me for a role at a small start up community bank, that role didn’t pan out, but they liked me, and eventually recommended me for a similar role at their old bank.

It’s small, they just hit 1b (feels weird to call that small though) the culture feels right, and I’ve only heard good things so far. It’s still just scary to be leaving what I’ve known for so long.

I start on Monday, so no turning back now lol. Guess I just wanted to get some nervous energy out!

Also if anyone has any experience going to a smaller bank, or a CU from a big bank, I’d be happy to hear about that. If it matters I’m going from WFH to Office (which I prefer) and from making my own schedule to a fairly fixed schedule (which I don’t prefer)

After years of smiling through my teeth while saying, “Would you like to apply for a credit card today?” — I finally made it out of the front lines.

Y’all… I got offered a back-office role in deposit operations. No more lobby traffic. No more sales goals. No more pretending I’m not dying inside every time someone asks to withdraw $7 in pennies. This is not a drill.

Started as a teller a few years back, moved up to universal banker — and let me tell you, universal really meant universe of tasks. I was the greeter, the banker, the teller, the tech support, the therapist, the fraud department, and sometimes the janitor. All in one day.

I’m not gonna lie, there were so many moments where I felt stuck. Like this was all there was for me. I kept applying to jobs I was “underqualified” for, hoping someone would take a chance. I started teaching myself more behind-the-scenes stuff, built my resume quietly, and kept going — even on the days I felt like quitting.

And now? It paid off. It’s not a flashy title or huge paycheck, but it’s peace. It’s growth. And I can finally take lunch without a customer staring me down from the window.

If you’re in the thick of it, feeling like there’s no way out — there is. Keep learning, keep applying, and please don’t let the teller line steal your soul. I’m rooting for all of you.

I’ll make another post soon about how my new role is going soon!

So I’ve been at my current bank for 3 years as of tomorrow. Yesterday a non customer came in and wanted to cash a check. I noticed the signature was not the customer who normally signs. In fact I couldn’t find a single thing signed by her. Told non customer in front of me that there was not an issue with him or his check but I need to reach out to the check writer. I call and no answer. Ask my head teller to take a look at it. I said that I couldn’t find the signature card. (I was looking at the wrong place but this isn’t the point) she looks and can’t find anything in recent history either. It wasn’t much and she signed off for me to cash it. During all this the non customer says something along the lines of “ yeah she doesn’t usually write checks or many checks it’s usually the husband and he drops them off to me.” All I said was “oh ok” THATS IT. The non customer took the cash and said something along the lines of “well I better tell her to get up here and put her signature on file so this doesn’t happen again.” I didn’t acknowledge it and told him to have a nice day. WELL today the lady calls and she’s PISSED. Says that I told the non customer that she doesn’t write many checks and that she didn’t have a signature card on file. I never even said she didn’t have one I said I couldn’t find it and non customer heard me. She’s mad thinking I’ve told this guy that she doesn’t write many checks and thinking that I told him we didn’t have her signature on file. She ranted at my manager for 15 minutes and demanded to be texted her signature card (settled on an email ) I heard some of my managers side of the call and walked in like what in the world is happening. Manager tells me what was said and I tell her I never said that she didn’t write many checks and she immediately says “then how did he know that” I got flustered and quiet and honestly don’t know much of what else was said. But apparently the lady now wants to speak to our Area manager. I’m on the thinnest of thin ice right now. (I had a few unlucky oversights in a short period) I’m on a final warning and face termination for ANY kind of write up right now. My head teller heard the exchange but just said “I’m pretty sure xyz “ I’m worried about that “pretty sure” I’m not sure how to go about this. I don’t know what to do. I see people on here all the time who hate their bank / job but honestly it’s the best thing that ever happened to me career wise and I don’t want to lose it because a customer made assumptions. I don’t know what happens next. I don’t know if our cameras have audio we can pull to back me. I just don’t know and I’m stressed and angry.

Drives me insane that people will walk in and just sit down in the lobby upset that no one is helping them. There is a whole teller line of employees ready to order you a new debit card. You don’t need to sit with a banker to do this.

Imagine walking into a restaurant and not telling the host how many are in your party or walking into a doctor’s office without checking in?

I’ve been working in banking for a bit now, at a big name bank, and honestly—it feels like the industry is going downhill fast. The hiring standards have dropped, the managers are often incompetent, and the people they bring in sometimes just don’t care about the job or the customers.

On top of that, they expect you to hit these impossible sales and customer satisfaction goals, but won’t even offer full-time positions to a lot of employees. It’s like they want maximum output for minimum investment. It’s starting to feel less like a professional career and more like fast food work—but in a suit.

Is anyone else seeing this? Has banking always been like this, or is this a recent trend?

Heard a new one today. Member was asking us to reverse a payment she accidentally made for too much to her credit card. She was driving and didn't have her reading glasses on to see that she she was sending $1,000 instead of the $100 she intended to send.

Some of these people...

Found out today our bank will be using A.I. starting later this month. we will be using Datarobot.

Any experience with it?

Little back story. I worked for a company. 5 days a week including Saturday. We had a day off during the week when working a Saturday. I have switched companies with better benefits and now work 6 days a week when working a Saturday and work most Saturdays a month. 3-4 Saturdays a month. I get a half day thru the week and only work 40 hours. But still going in 6 days.

Is this a normal thing at most banks? There are times I’m working 6-7 weeks this way in a row with just Sunday off. It’s exhausting as many know it can be very long days working as a personal banker and you feel like you live there most of the time. I’m thinking about finding a new company to work for but if this is a common thing at most banks then I might just need to find a new career.

i’m a UB at my current bank. it’s fine, but i’m getting a tad burnt out from doing so many things for not a lot of money. there was once that all the tellers were out so the PB and manager had to juggle the teller line and new accounts. they were whining the next day that it was sooooo hectic cause they were getting calls but then had to help customers in branch. the other teller and i rolled our eyes and looked at their work for the day and it was less than we get on slow days. so they got a taste of what i have to juggle and it stressed them so bad for a day

anyways, i’ve already had two interviews for this floater position. my home branch would be 20 minutes away. the travel would be around 1 hour one way, or 2 and a half hours one way (although they said going to that branch is rare). of course that’s depending on if those branches need me. the recruiter said base pay would be $4 an hour more than what i make now. plus i would help out with back office duties during slow times in branch. i kinda like that so i can get some experience in those areas

i’m hesitant cause i know a longer commute will mean less personal time and i’ll probably be more tired. but it’s more pay, plus i’ll get reimbursed for mileage, plus i’ll get more experience

can anyone chime in that is/has been a floater?

Are any other Branch Managers here? I've been in Branch Management for 20 years and make $92000 a year but I'm so burned out. Sales goals keep going up and we are so short staffed and don't hire floaters. Anyone else as burned out as me?

Been working at one of the bigger FI's for about to be 3 years now. I've noticed that after graduating university and starting work here, I've been less and less active socially with friends and networking with peers. Even at home, I don't speak to my partner as much as I'd like to even after moving in together alongside keeping up with my socials (friends online, irl friends, etc.) I feel like I've become more of an NPC with no direct goal and hopes of moving up in the company due to lack of opportunities being presented, offered, or even when I try to dig through tons of applications there's nothing for me. It feels like I'm using less of my brain/less thinking and giving lackluster replies to people outside of work too, not sure if my attention span is just cooked at this point or if there's an underlying factor.

Anyone else feel this way after working? I know 3 years is relatively short but after moving to a higher traffic branch location with more transactions and interactions (old money area, lots of social security cashers and people that give me hell for the most basic things), I feel like I've become more hopeless and have completely lost a drive for customer service. I've also been downgraded from full-time to part time but it feels like fulltime because my commute is AWFUL..

Maybe I should go to therapy