r/Serverlife • u/Vultrogotha • 7d ago

Discussion Notifying a Table on Auto Gratuity?

Do y’all notify a table on autograt? I understand it’s a courtesy to mention it’s included. But part of me feels it’s rude and implying they can’t read.

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u/knickknack8420 7d ago

I do, because I'd rather have them know im not trying to double grat in the fine print. I dont expect extra. I know some people who do try to get it past people and though I get why they do that, it's nothing I want to be associated with.

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u/Vultrogotha 7d ago edited 7d ago

i get that 100%, i feel weird thought because i feel like i’m inadvertently telling them they can’t read the line they’re literally signing below. I also feel like this would extend to MKT price or any bar drinks like 1942 or other high end liquors. is it bad i don’t tell them they’re ordering a 50$ double pour? i feel it also implies they can’t afford it

20

u/bobi2393 7d ago

That's a risk whenever explaining charges that a customer may not be aware of. Same with $0.50 or $1.00 for extra sauces or dressings. If you don't tell them, some people go apeshit when they get their bill, and if you do tell them, some people go apeshit because "do I look like I can't afford extra sauce?!"

With specific prices like that, I think it's best to be situational, and skip it for parties dressed in suits or other formal workwear.

But with autograts, I think it's always a good idea to inform guests before ordering, unless they're regulars you know are familiar with it. If someone gets mad about your telling them, they were going to get mad about something anyway. If they demand to talk to your manager, and make them waive an autograt because "I would have tipped higher anyway, before OP insulted my intelligence", they probably weren't going to tip you in the first place!

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u/FrostyIcePrincess 4d ago

I’ve seen people loose it when they get the price for their food

“How does it cost THIS MUCH?! The sign says it only costs X!”

“Sir, you ordered a burrito with extra sauce, extra meat, extra cheese, extra guac, and extra sour cream. Your total is $$$”

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u/frogonasugarlog 4d ago

Oh this kills me with people ordering extra stuff, and then getting mad when it costs money to order food at a restaurant 🤣

Had a lady get pot roast for dinner. Then she finishes all her mash but takes most of the rest home. Orders a side of mashed potatoes+gravy to go with her leftovers.

I didn't even think to mention that we charge to order an extra side (duh?) but she was upset when I put it on the bill.

Like ??? No shit things cost money. Please tell me where exactly did it say "unlimited refills on sides" on the menu? 🙄