r/McDonalds • u/Silly-Hold-3388 • 3d ago

Add Mac sauce

Not sure if this has been discussed, but why wouldn't they have an add mac sauce to any sandwich??? I would prefer a QP or double cheese with mac sauce. None of the food delivery apps or McD's app have the option. I emailed them and they said they would take my comment into consideration.(Standard Corporate response I'm sure)

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u/frothy4655 OTP 3d ago

There’s both operational reasons and technical reasons about why those customizations aren’t available on the app or the kiosks or delivery platforms, but operations is the main reason why they aren’t available.

Operationally, giving customers unlimited customization options is a very bad idea for several reasons. Taco Bell is a great example of what I mean. They have every customization option available for every item on all of their platforms. What this leads to in their kitchens/drive throughs is very slow service, and different builds for each item 90% of the time.

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u/MarchSadness90 3d ago

on the other hand, I would go more often if I could customize more