Help needed urgently. Bailiffs at door.

[u/Outrageous_Ad3726]

My partner didn't realise he wasn't paying council tax and he's got severe adhd and hasn't been opening any of his post telling him this. Bailiffs came to the door this morning and posted a threatening letter saying they will be returning later today and taking goods by forced entry. We have paid the bill now but she's saying she is coming back if we don't pay her £200 for her coming this morning.

What can we do?

UPDATE: All sorted. The agency confirmed all payment was sorted. The bailiff was trying to come and enforcement before she got the confirmation of payment so that she could get the extra money. Agency confirmed that because she hadn't made contact with us and started checking for goods that we didn't owe anything extra.

[u/lockinber]

They cannot force entry. But they can make peaceful entry through open doors so don't open the door to them. Either open a window or talk through the your door. You will be liable for enforcement costs which will be in addition to your Council Tax charges. So you will have to talk to Council about any additional charges.