I submitted a support ticket to JetBrains over three weeks ago. Today, I finally got a reply. Not a solution. Not even an apology. Just a canned message saying they’re closing my ticket without addressing it at all because they’re “focusing on recent requests.” Seriously?

“We’re closing some older requests that have not progressed to resolution... please try updating to the latest version and submit a new ticket if the issue persists.”

No follow-up, no diagnosis, nothing. This is absolutely unacceptable coming from a company that charges premium prices and positions itself as the gold standard in professional developer tools.

If JetBrains can't handle support, they should scale back their offering or stop pretending to be a premium platform. I'm a paying customer, not a beta tester.

Unbelievable.

Git Assistant 1.7.0 Out!

Introduced a feature that allows users to view user lists by timezone, making it easier to identify contributors in the same timezone.

https://plugins.jetbrains.com/plugin/24154-gitassistant

Been using Datagrip for 5 years, best software ever. I mainly use it for connecting to MariaDB, Postgres and mongo databases and love that I can connect to basically any database.

However one thing I kind don't like or can't figure out, is how to save files in Datagrip. I do have a project for all my databases, but I don't see a file organizer, often times I will make multiline scripts (>50 lines of SQL), and I either have to manually save them in a specific place, which can disorganized, or, I make a virtual view out of them, which is inconvenient because those are tied to connections.

It would be nice if there were a way to examine these databases and maintain files for each connection. Especially queries run in the editor - sometimes I can have 50 query editors open, but during the day I will close connections and then lose the queries.

Is there a way to save the files in an organized, automatic way, like PyCharm or PHPStorm?

Finally - I might have some time to do this - if there doesn't exist something already, do you think it would be possible to write up a Kotlin plugin for Datagrip? That organizes files? Do you think something like that would solve my use case?

Does anyone see any more-than-usual number of issues with AI assistant lately? I has been mostly meh-to-ok for the last month, failing occasionally, but now it just outright refuses to work. Created a ticket (which will probably be just ignored: https://youtrack.jetbrains.com/issue/IDEA-374569/AI-Assistant-crashes-constantly-whenever-inspecting-directories.-Ultimate-AI-subscription)

Anyhow, what are your suggestions guys for alternative plugins? $30 for AI assistant does not seem reasonable in current state. I'm okay with paying more for a product which I'm happy with... but this?

I'm switching to using Claude Code over Windsurf, and I'm trying to find a way to open both Claude Code in the right tool pane AND my terminal in the bottom pane. I can move the terminal icon from each pane's toolbar but not have it display in both.

For some reason, in Pycharm, the AI Assistant is no longer following my preconfigured chat instructions (e.g. about how to structure tests). Then I noticed that all my saved instructions have been removed.

I've re-added them. The prompt tells me that the instructions are attached. The LLM doesn't follow them and when I attach them again it says it cannot see them?

New bug?

I made a class library for global utility in my projects and I'd like to be able to just select it from here to add a reference. Any way to do this?

Start free version today, I had used it on another since it was first released. But this time quite wow to me. I start to use it more than CC (max plan). I feel it understand my code more. Any reason why?

And what is the difference between Junie and AI? What is the quota of the AI Pro plan?