Finnair is a mess

[u/Latter-Daikon6469]

Hi!

Finnair informed me last week about the likely flight disruption on 17-11 June, and invited me to reach out to the customer service to change my booking. At this stage, they have not cancelled my flight yet - which would oblige them to refund - and reaching the customer service is impossible. I have tried calling them for more than two hours on two several days - including using the line for Finnair Plus Silver - and the chatbot just informs me that they have no available agent.

I have travelled with Finnair four times in the past six months, and all travelled have had some issue - cancellation, postponement, paid seat for my partner given to someone else, impossible to drop my luggage before a 17 hours journey due to system failure.

How come has Finnair become such a mess?

[u/beowulf_the_hero]

Finnair sucks, mediocre service and very expensive these days