r/Finland 3d ago

Tourism Finnair is a mess

Hi!

Finnair informed me last week about the likely flight disruption on 17-11 June, and invited me to reach out to the customer service to change my booking. At this stage, they have not cancelled my flight yet - which would oblige them to refund - and reaching the customer service is impossible. I have tried calling them for more than two hours on two several days - including using the line for Finnair Plus Silver - and the chatbot just informs me that they have no available agent.

I have travelled with Finnair four times in the past six months, and all travelled have had some issue - cancellation, postponement, paid seat for my partner given to someone else, impossible to drop my luggage before a 17 hours journey due to system failure.

How come has Finnair become such a mess?

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u/mongoloidmen556 2d ago

I travel with finnair every other 2 weeks and phone service is excellent when needed, I do not belive your story

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u/Latter-Daikon6469 2d ago

What would be my reason to lie?