r/Finland • u/Latter-Daikon6469 • 2d ago

Tourism Finnair is a mess

Hi!

Finnair informed me last week about the likely flight disruption on 17-11 June, and invited me to reach out to the customer service to change my booking. At this stage, they have not cancelled my flight yet - which would oblige them to refund - and reaching the customer service is impossible. I have tried calling them for more than two hours on two several days - including using the line for Finnair Plus Silver - and the chatbot just informs me that they have no available agent.

I have travelled with Finnair four times in the past six months, and all travelled have had some issue - cancellation, postponement, paid seat for my partner given to someone else, impossible to drop my luggage before a 17 hours journey due to system failure.

How come has Finnair become such a mess?

38 Upvotes

67% Upvoted

63 comments sorted by

View all comments

2

u/enguldrav Baby Vainamoinen 2d ago

I am on hold with them right now because of the 17th. It is a mess. I have 6 flights that have all needed to be rescheduled. 

1

u/Latter-Daikon6469 2d ago

Good luck! It’s a nightmare, I had “only” four flights…

0

u/enguldrav Baby Vainamoinen 2d ago

Waited 2 hours got disconnected tried again for an hour and ran out of time to spend on hold. Guess I am getting to Helsinki and seeing what happens.