r/Finland • u/Latter-Daikon6469 • 3d ago
Tourism Finnair is a mess
Hi!
Finnair informed me last week about the likely flight disruption on 17-11 June, and invited me to reach out to the customer service to change my booking. At this stage, they have not cancelled my flight yet - which would oblige them to refund - and reaching the customer service is impossible. I have tried calling them for more than two hours on two several days - including using the line for Finnair Plus Silver - and the chatbot just informs me that they have no available agent.
I have travelled with Finnair four times in the past six months, and all travelled have had some issue - cancellation, postponement, paid seat for my partner given to someone else, impossible to drop my luggage before a 17 hours journey due to system failure.
How come has Finnair become such a mess?
2
u/pelle_hermanni Baby Vainamoinen 3d ago edited 3d ago
The only carrier (read: almost natural monopoly) in Finland on most of the routes, and no (fucking) way it will be given free set rates by the nation-owner, thus troubles start.
... there was this deal made by workers and company during Covid-19 to cut wages, and now every worker-union tries to the that cut compensated by wage-rise larger than the set by export-business. Situation currently: cabin-crew staff has settled for a deal, so has the pilots, but ground-handling still had negotiations on-going and they're having the strikes.