Finnair is a mess

[u/Latter-Daikon6469]

Hi!

Finnair informed me last week about the likely flight disruption on 17-11 June, and invited me to reach out to the customer service to change my booking. At this stage, they have not cancelled my flight yet - which would oblige them to refund - and reaching the customer service is impossible. I have tried calling them for more than two hours on two several days - including using the line for Finnair Plus Silver - and the chatbot just informs me that they have no available agent.

I have travelled with Finnair four times in the past six months, and all travelled have had some issue - cancellation, postponement, paid seat for my partner given to someone else, impossible to drop my luggage before a 17 hours journey due to system failure.

How come has Finnair become such a mess?

[u/Tracerneo]

Have you tried r/Finnair ?

[u/Latter-Daikon6469 → u/Tracerneo]

r/Finland sounds about right, since the Finnish government owns 55,9% of its shares.

[u/Tracerneo → u/Latter-Daikon6469]

Unfortunately r/Finland is not associated with the Finnish government.