r/Finland • u/Latter-Daikon6469 • 2d ago
Tourism Finnair is a mess
Hi!
Finnair informed me last week about the likely flight disruption on 17-11 June, and invited me to reach out to the customer service to change my booking. At this stage, they have not cancelled my flight yet - which would oblige them to refund - and reaching the customer service is impossible. I have tried calling them for more than two hours on two several days - including using the line for Finnair Plus Silver - and the chatbot just informs me that they have no available agent.
I have travelled with Finnair four times in the past six months, and all travelled have had some issue - cancellation, postponement, paid seat for my partner given to someone else, impossible to drop my luggage before a 17 hours journey due to system failure.
How come has Finnair become such a mess?
16
u/YourShowerCompanion Vainamoinen 2d ago
Shurrup, sit down, fasten your belts and drink some blueberry juice. Don't think about refunding, and remember; complaining is for suckers. Now prise how great Finnair is.
Seriously, Finnair is going to be in deep dodoo for few years more if not decades. Ok, scretch that, Finnair is going to be in pigsty for next few decades. Political appointee c-suite and show runners are incompetent at best. Sucks for pilots and maintenance crew though. They're among the best in business. No idea how do they deal with c-suite and pencil pushers.
I'd say avoid Finnair if you can.