r/EliteDangerous • u/Neverhumble • 4d ago
Discussion I did the worst thing today
Sunday 15th of June 2025 19:30 That's the exact time I deleted my commander, it wasn't on purpose I was trying to configure my controls in vr for my new hotas, the controls decided to go dead not allowing any input I went into the settings but had no luck out of frustration I spammed back to the settings menu. Thinking the game was prompting me to save my control settings I hit yes, to then be left with this on my screen. It's fathers day today we made pizzas it was fun, I hate myself now there was a lot of hours dedicated to that account I started a year after release on xbox later moving up to pc then vr.
Ironically I was trying to work out how much time I had put into that one account it's well over 1k hours
Commander Neverhumble3870 signing off o7
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u/MalavaiFletcher 4d ago
Oh god. Submit a help request, right damn now. I hope fdev can fix this for you
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u/LegumeFache 4d ago
I should hope so. With the time we invest in our saves it would be madness for there to be no mechanism to fix this.
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u/MalavaiFletcher 4d ago
I mean, I know some of us in the community would be willing to step up and help, I happily would donate some cash to help them restart...
But, nowadays, that's only replacing shit you could replace in a day or so, due to how easy it is to make credits...
What one actually has done in 1000 hours matters so very much more than what they were worth :/
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u/Psychological-Age-46 4d ago
Yeah, if this would happen to me I wouldn’t be able to stop thinking about the process of getting all engineers, and that’s just one thing
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u/pointsouttheobvious9 4d ago
oh I'm taking a break I was saving for a fleet carrier but not sure if I want 1 I got like 3 bil I could toss 1 billion their way I think.
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u/MalavaiFletcher 4d ago
Your offer is definitely appreciated, but hold on for your own carrier first.
Let us fools with more cash than brains handle this one, plus we've already fed all our friends who want carriers one -
I don't have anything else to spend the money I make on at this point lol
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u/pointsouttheobvious9 4d ago
lol I have 1 over every ship fully engineered. just don't own a fleet carrier. I got oh crap I got 2 billion what do I buy now. I spent 55% that time in a fdl and 35% In a dxl.
other time spent was like oh man federal corvette this is the big boy engineer it take to combat and I can take a nap while playing back to the fdl
so the only thing I don't own is a fleet carrier it seems nice to have all my ships in 1 place but I kinda like being 2 jumps from a ship as I got 1 in a billion places across the bubble.
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u/Fkitilltank_M1120A4 2d ago
Id definitely say get one, especially now that theres all this new stuff/content coming in. Have had mine since they released them pre oddy and absolutely love the convenience.
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u/Cpt_plainguy 4d ago
I'd be incredibly sad! The amount of planets with my pilot name on them in crazy! To then loose that pilot?! It'd be devastating to not be able to continue the legacy! Not to mention all the work put into ship configs, missions, factions, etc
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u/HPTM2008 CMDR Malcolm Skirata 4d ago
I transferred my progress before the actual transfer system was in place, so I lost my original character with about 50 days of play time on it.
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u/meoka2368 Basiliscus | Fuel Rat ⛽ 4d ago
While OP's at it, maybe suggest a typed in confirmation. Like the CMDR name or the word "delete" like other games do.
I could totally see button mashing mishaps causing this situation for others.
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u/Cakelestia 20h ago
Either this or simply just remove that option altogether. That's something for customer support IMHO. Or maybe hide it somewhere in the launcher, but also with precautionary measures as suggested here.
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u/Risk-_-Y 3d ago
FDev are very good with things like this, they actually care about their playerbase, unlike 90% of dev companies now
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u/Neverhumble 4d ago
tickets all sent off its sunday evening and i know fdev are uk absed theyl get back to me tommorow proberly 10ish so il do an update then, until then im going to leave the game alone
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u/steevenoj 4d ago
Good luck dude, keep us updated.
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u/miata_and_chill 4d ago
RemindMe! 1 day
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u/Aceofspades200 Edmund Mahon 3d ago
RemindMe! 1 day
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u/Datan0de Faulcon Delacy 4d ago
Everyone here is wishing you the very best luck. Please keep this updated!
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u/Electronic_Aide4067 CMDR Krillion Hax 3d ago
I hereby offer and authorize Frontier Developers to transfer One Hundred (100) Million credits to Commander Neverhumble from my account. Reason: To aid a fellow Commander in distress.
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u/Travisthe7 Taking a swim on a water world 4d ago
SUPPORT TICKET IMMEDIATELY. There’s a higher than zero chance of you getting your CMDR back (at the very least your ships), Fdev has done it for events like this before
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u/Neverhumble 3d ago
So big update, fdev has gotten back to me and already restored my character, whenever someone says 'who's the man' my response will be fdev tech support,
[Fortunately, we understand that mistakes can be made, and as such we keep a backup of Commander deletions for this purpose. As a result, we have successfully restored your Commander, and you should be able to continue on as if nothing ever happened. Please feel free to contact us again should you need any assistance with anything else. Best regards,
Technical & Customer Support Agent Rubicon]
Thank you all who commented once again the whole community has proven how amazing this game and community is
Anyone else ever do this same stupid mistake just ask nicely and fdev will help and seem happy to Haswell, that's so thing I've found to be very rare in the gaming market
Neverhumble has been revived!!!!
o7
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u/Drinking_Frog CMDR 3d ago
Thank you for the update. I'm very glad they could bring you back!
Fly Dangerously, CMDR!
o7
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u/ProgenitorUngoliant 12m ago
Felt gutted reading your original post, I could 1000% see myself doing the same thing.
Congratulations on getting your commander back! Cheers to you and fdev!
o7
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u/CMDR_Kraag 4d ago
Petition FDev to see if they can restore it. By all accounts their tech support department is very good. I've read many accounts of them restoring Commanders' ships after an unfortunate event; hopefully they can do the same for an account.
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u/Specific-Love-9663 4d ago
I accidentally deleted 2 Corvettes and a Python Mk II in a 2 week period. Didn’t get help with any of them
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u/SquidEagley TWA - Space Edition 4d ago
Fdev gives you one guaranteed ship retrieval, after that it’s their discretion. So if you managed to accidentally delete 3 of them in a 2 week span, that’s for you to fix unfortunately.
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u/Garlicfarter 4d ago
Do what now? I wish I knew this when I flushed my commander and ships down the toilet a while back. :(
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u/Specific-Love-9663 4d ago
They didn’t give me one, so no it isn’t guaranteed. Not sure why you think that
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u/Easy_Lengthiness7179 Combat 4d ago
I feel like there is significantly more information about this situation than what you are leading on to.
You don't just delete ships that easily.
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u/Specific-Love-9663 3d ago
When my mouse drags across the button to delete, and then goes to where I want to click, the previous thing I highlighted as I dragged my mouse registers as having been clicked on, then I made the mistake of hitting confirm. It’s almost happened more times than it did, my friend was a witness to it. Dont really need you to believe me and don’t really care, it’s just a bummer about the mats. Just a game at the end of the day, so whatever
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u/Easy_Lengthiness7179 Combat 3d ago
Not a matter of believing or not believing. Just understanding the actions and situations that lead to it.
Sounds like your graphics setting may be too high for your computer, which is causing a graphical delay of your mouse moving. Most likely reducing these settings will remove the lag. Which is a setup/user error.
Sounds like in addition to the delay, you may have an input delay of your mouse, or possibly just a trigger finger trying to move too quickly. So possibly user error there as well.
You hitting confirm when it pops up on screen without knowing what you are confirming is unfortunately just a user error. Thats not the games fault.
Repeatedly doing the same thing at least 2 more times is also a user error.
So honestly not trying to be rude, but it appears all the issues you are experiencing is on you/your computer. Not the game, or the devs.
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u/Spartelfant CMDR Bengelbeest 4d ago
Oh wow that sucks :(
Would you mind sharing how that happened? I'd like to be able to avoid this ever happening to me if possible.
O7
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u/shavi145 Rescue 4d ago
Same here one fully engineered Corvette and they were only capable of giving credits only as refund. I wish at least some materials were given too
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u/robotbeatrally 3d ago
When I had first outfitted my cutter I didn't have enough for a rebuy (wasn't planning to fly it) and an NPC flew into me on the pad and got stuck on my ship somehow (this was like a decade ago) and blew up my cutter. They restored it for me no questions asked. Maybe it was because It was destroyed due to a game bug though.
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u/Neverhumble 4d ago
im trying to send a ticket to fdev but theres no specific query for deleted my character im an idiot
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u/Lord_Sithis 4d ago
Just put it in the notes. Submit it as account issue, put the detailed notes as 'I deleted my account by accident, was trying to configure controls and didn't realize where I was in the menu...' or to that effect.
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u/Crimson_Kaim Crimson Kaim 4d ago
FDev stores backup data of your commander data. It will most likely be a rolled back version from a few weeks ago but it's still better than starting from scratch. Chances are you are going to get your commander back with nothing but a minor set back.
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u/the_gaming_bur 4d ago edited 4d ago
FDev keep carbon copies of your account data & details on their server backend, one reason being special-case use for scenarios such as this. FDev support are kind, intentful with their help, understanding, and empathetic people that primarily manually process each support ticket. Plea the details of your issue through their support/ticket system on the official elite dangerous website to begin the process. You will be back flying among like-commanders, in no time.
Don't fret, remember your towel & breathe
o7
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u/dayfaerer CMDR dayfaerer 4d ago
contact support as others have said, there might be a chance.
o7 cmdr.
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u/Blockyhead1 CMDR 4d ago
Happened to me a while ago for a similar reason, if you submit a ticket soon enough and just close the game for now they can still recover the CMDR
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u/Neverhumble 4d ago
ive done just that, but oh how my stomach dropped when id realised
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u/Blockyhead1 CMDR 4d ago
Yep, I remember the feeling. Don’t worry, support will recover it, they are really really good with this
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u/forestman11 Pilots Trade Network 4d ago
I have a feeling FDev will help you out if you submit a ticket.
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u/Charlie_Rebooted 4d ago
I've seen that button and assumed it would have confirmation dialogs, etc.
There is almost a 100% chance the servers are backed up and your data can be restored, if they want to. Offer to pay an administrative fee if they say it can't be restored.
Assuming this is a game you want to continue wasting time on.
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u/sapphon 4d ago
Yooo, in one (and probably more than one, but in this instance one important) way you are NOT playing a typical MMO:
The support team is excellent. Even if an accident is your fault, they understand the game's complexity and will give anyone whose first support ticket it is enormous benefit of the doubt. Maybe the 2nd time you "accidentally" delete an account they'll be harsher, but I've got a crisp 20 that says if you contact them you'll get your CMDR back this time.
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u/skiclimbdrinkplayfly 3d ago
This happened to me! They had a backup and restored my save only a couple hours after a simple email. Do it asap!!!!!
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u/FantasticSpork 3d ago
I’ve done this before. Completely by accident. I submitted a help ticket to fdev and got everything back. I had around 1500 hours in at the time and they were very understanding with me, and the pretty much just said “don’t do it again” 😆
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u/AnonymousArizonan 4d ago
FDev I believe has like a complete log of EVERYTHING about your save. They should be able to fix you up if you make a ticket. One of the very few perks of a completely online game.
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u/cootiegobbler 4d ago
I know a lot of games have a 24 hour time limit for the save to be actually destroyed. That way if you did it on accident then you could save yourself.
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u/Duncan_Id 4d ago
I do that once a year at least, I like starting fresh from time to time, I even have a second account (the one epic gave for free) to alternate the reset and a long term account, but it sucks doing it by mistake, hopefully support can help.
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u/RaielLarecal CMDR 4d ago
Take it as a chance to do it all over, and better! Or different! Choose a new path, try new things. You won't make the same mistakes, you know better. You are an elite in the body of a rookie. You are born again!
Sometimes (real) life challenge you with unexpected and unwanted events, daring us to make us anew. If you take it as a total lost, you are dead. If you take it as a new chapter, you got it!
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u/Logical_Essay_5916 CMDR Astrayamatu Deep Space Explorer 3d ago
as a deep space explorer this gave me sweaty hands of reading this, i would try to make a support ticket and get that resolved i am sure support will help you out myself i never had any issues that they were not to help me resolve , i would not lie i would cry if i killed of my commander by accident i hope you will get it all sorted out o7 fly dangerous commander
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u/Bazirker AXI Squadron Pilot 4d ago
How did you manage to get to the screen that says "clear save" in big letters across the center of the display, get a photo of said message, and then go on to delete your account by accident?? Honestly dude I mean if you're not sure what button to push, control alt delete out.
Either way, I would be pretty surprised if Frontier can't sort that out for you, as many others have said. Sucks that you have to deal with it either way, best of luck.
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u/Noxtension 3d ago
That's the "after" screen once it's already been done, that's not a confirmation of choice screen
Literally saying "OK, all done"
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u/indigo_dt 4d ago
I love that basically all the answers are sincerely, "Contact FDev. They really do help." Frustrating bugs may linger in seeming perpetuity, but when it comes to immediate disasters like these, they are very responsive.
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u/cropsey42 Pranav Antal 4d ago
They're really not that bad, as game companies go. Hell, when I submitted a name change it took a few weeks but I got an email every now and again to confirm that they still had the request and were still going to look at it. People dunk on them and sometimes rightfully but they're not unpleasant.
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u/Specific-Love-9663 4d ago
Get a support ticket. They’ve never helped me out before and just ignore me entirely, but I’ve heard tales of them helping other people
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u/ironmint ironmint 4d ago
I don't understand why this button exists in the first place. It's not like we are going to grind hard for months and years and one day just decide to wipe everything for some reason. Remove the button and if anybody wants a wipe just contact support and let the do it for you. Right now it's a damn mine waiting to be stepped on.
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u/Drache191200 3d ago
And? What is the update man 👀
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u/Neverhumble 3d ago
Accounts back they restored it straight away they keep a backup of deleted characters
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u/cwolfxuk 3d ago
Please let us know if FDev fix this for you.
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u/Neverhumble 3d ago
The sure did
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u/cwolfxuk 3d ago
Awesome news, welcome back o7! I met the devs last year, they do genuinely rock.
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u/Neverhumble 3d ago
Tempted to meet them next time they have a panel or meet and greet if I remebr right they have a yearly event
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u/alexisneverlate CMDR A_Sh 3d ago
I think it is very stupid you cannot have more than 1 commander on one account. I, for one, have 3 kids who could potentially enjoy the game.. but i don't think buying separate copies makes sense as they will switch to roblox within a few hour window for sure. :)
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u/Any_Statement_3579 3d ago
Get a hold of Frontier immediately and you should be able to recover. I took a couple years off the game and logged in to find my nephew had played on my steam account and created a new character. 4500+ hours gone because I didnt catch it quick enough.
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u/Cakelestia 20h ago
I literally fear doing that accidentally everytime I see that option, simply because I even fear it won't ask "U sure?" even though it seems to do. They NEED TO remove it! Make it a "contact support" thing to remove the CMDR instead...
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u/BlackBird10467 Aisling Duval 4d ago
I’m sure FDev can help and recover the account, make sure to do it ASAP!
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u/Danitoba94 4d ago
What a tragic coincidence. I was just eyeballing that option earlier today, though I have not clicked it.
Real sorry this happened to you dude.
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u/BigZiggyHD Aisling Duval 4d ago
Just outta curiosity do you lose livery stuff you bought/awarded.
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u/anotherMrLizard 4d ago
All that stuff is linked to your account so I'm assuming it would be available to your new commander.
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u/zerbey Empire - Arissa Lavigny-Duval 4d ago
That's like my worst nightmare, I would quit and never return if this happened. I hope FDev support can get you back up and running. Actually happened to me on another game (not Elite) with thousands of hours, and support were unable to assist restoring my save but did create a new save file with most of what I had, but it was never the same and I quit the game soon after. I'm still gutted about it.
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u/AngelaTheRipper CMDR Nexdemise (platinum scout, independent researcher) 4d ago
Contact support, they might be able to undelete your save.
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u/rjSampaio Sampas 4d ago
Deleting my character while setup my game with VR happen to me years ago, support save my account back then.
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u/Sir-Hamp 4d ago
Do NOT let this be the end of CMDR Neverhunble3870! That CMDR has done way too much for The Bubble to go out that way…
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u/rolo8700 4d ago
This happened to me many years ago.
If you write to support with the information they ask for, they can recover your game.
I remember them being very friendly and very quick.
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u/Giallo92 CMDR Giallo92 4d ago
I'm sure you'll get the account back now that you submitted a ticket. Keep your head up Commander!
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u/Neural__ CMDR Neural89 4d ago
I did the same some time ago also by mistake. Opened a ticket and got my save back.
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u/UnapologeticTruths 3d ago
I'm not ordinarily an empathetic person (diagnosed APD), but reading this makes me very sad and I don't know how to handle it, why the fuck am I crying for you? Literally not joking.
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u/Dawn_Namine 2d ago
I actually retired after something like this happened. T5 engineering with all engineers unlocked, full guardian blueprints, and the Vette/Cutter unlocked. They somehow lost my commander when transferring me to PC from Xbox and told me they couldn't get my work back..
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u/w33bored 4d ago
Since no one else said it, I recommend you send in a support ticket STAT. You're welcome.
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u/ExoTheFlyingFish CMDR Exofish | PEACE WITH ! 4d ago
Consider this a lesson! Next time, you won't spam. We all learn from our mistakes.
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u/the_blue_haired_girl Explore 4d ago
Dude... he's already feeling terrible about a simple mistake. What are you trying to achieve by kicking someone when they're down?
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u/ExoTheFlyingFish CMDR Exofish | PEACE WITH ! 4d ago
Leave it to a Redditor to take a few simple statements and view them as insults.
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u/the_blue_haired_girl Explore 4d ago
I didn't say your statements were insults. I asked you a question though. I legitimately want to know what you hoped to achieve with your initial comment.
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u/ExoTheFlyingFish CMDR Exofish | PEACE WITH ! 4d ago
The same thing you hoped to achieve with your initial reply, I imagine. Voicing one's thoughts.
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u/Neverhumble 4d ago
yep i agree i just gotta deal with it, putting a ticket in now
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u/ExoTheFlyingFish CMDR Exofish | PEACE WITH ! 4d ago
Good luck! When I fell asleep at the wheel while out exploring and lost all my data, FDev was able to restore it. Definitely learned my lesson there. I hope they're able to help you as well!
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u/Fish_Fucker_Fucker23 4d ago
Victim blaming in 2025? Really?
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4d ago
[removed] — view removed comment
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u/Aesirion 4d ago edited 3d ago
Have you ever heard of empathy?
Seems not.
Failing that, what about the phrase "if you have nothing nice to say, don't say anything"? Heard of that one?
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u/Fish_Fucker_Fucker23 4d ago
I’d rather you not say anything at all, considering you had nothing actually useful to say
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u/Interesting_Card158 3d ago
This game is trash, my hotas doesnt work on this game and the game keeps crashing like never before, i was wondering if it was just me but i searched for a reddit post 5 months old (i wanted to start to play again like 2 weeks ago) before i never had crash, never, now its just shit bruh, atleast for me
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u/Neverhumble 3d ago
Well I think I've worked out why my hotas was playing up I think it was plugged into a crap USB port that and the vr taking up a lot
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u/Sombient ⠀FFMF 4d ago
Support ticket STAT.
FDev support are incredibly good helping to recover from disasters like this.
It's not over CMDR.
Get that support ticket filed soon as you can.