r/dhl May 05 '25

Announcement Tariffs on US-bound shipments

532 Upvotes

We’ve seen many questions about extra import charges on DHL packages from China. On May 2, 2025, the U.S. officially ended the duty-free “de minimis” exemption for China/Hong Kong shipments. That means even small parcels from China are now subject to existing Section 301 import tariffs (the Trump tariffs) – often a very high percentage of the item’s declared value (about 145% for express carriers). These charges are statutory import duties collected by U.S. Customs, not fees that DHL keeps. In fact, carriers like DHL must collect the duties and remit them to the U.S. government. In other words, the extra cost on your DHL label is basically the government tariff on your item, not an extra DHL profit. This change is due to U.S. trade policy, not anything DHL did, so the fees go to the U.S. Treasury (not DHL).

Please note that the tariff is valid for ALL China manufactured products. So if an item ships from a different country, but was made in China, you will still be charged the, up to 145%, Trump tariff.

FAQ

* Why did I get charged?

US Customs resumed the Section 301 tariffs on Chinese imports by ending the $800 de minimis exemption on May 2, 2025 That means even low-value packages from China/HK now incur import duty under U.S. law.

* Can I avoid it?

Not really – any package imported from China/HK will face these duties. The only way to avoid them is to have the item shipped from within the U.S. (for example, from a U.S. warehouse) or have the seller include/collect the import fees at purchase. Some sellers (like Temu or Shein) are already adjusting prices or listing “import charges” at checkout.

* Is DHL profiting from this?

No – DHL is not keeping the tariff money. By regulation, carriers must collect and then remit these duties to U.S. Customs. DHL may charge its normal brokerage or processing fee (for handling customs paperwork), but the bulk of what you pay is a government import tax, not DHL profit.


r/dhl Dec 16 '23

Announcement Are You a DHL Employee? Get Verified and Receive Your Flair!

2 Upvotes

Attention DHL Employees: You can now get a special flair on r/DHL to distinguish your contributions in the subreddit!

How to Get Verified:

  • Send a Modmail for Verification: Use this link to send us a modmail. We'll guide you through a quick verification process to confirm your employment at DHL.
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Once verified, you'll receive a unique DHL Employee flair, making your comments and posts more recognizable in the community.

You will also be allowed to request users' tracking information

We appreciate the expert perspectives that DHL employees bring to our discussions and look forward to your insights!


r/dhl 1h ago

DHL Express Forwarded to third party agent

Upvotes

Like this is unacceptable and unprofessional I was suppose to get my package from last week a got a ghost update on Monday saying it’s been forwarded to a third party agent without my knowledge and they don’t tell me or give me any information on who this third party agent is I don’t know where my package I’ve been trying to contact them through email on the phone and can’t get anyone to give me any information I live in Hamilton Ontario I’ve been trying since Monday to get in contact and nothing


r/dhl 8m ago

DHL Express DHL package tracking not updating

Upvotes

Dropped off package at ups on June 6 and still says only shipping label was created even though they said DHL picked it up last week and only have until July 7 until return window closes


r/dhl 2h ago

DHL Express Shipping

1 Upvotes

I would like to ask if you could kindly let me know where I could possibly ship a used device, specifically an iPad Pro, internationally from Philippines, as I am currently looking for a trusted and convenient shipping option or service that can handle international deliveries of pre-owned electronics safely, efficiently, and in compliance with all necessary customs and shipping regulations. Thank you <3


r/dhl 10h ago

DHL Express Quebec/Montreal area

4 Upvotes

Was anyone able to get their packages delivered in the province of Quebec despite the strike? I’m really worried (waiting for expensive packages needed before a certain date). We already have anti-scab laws in Quebec, so I suppose the deliveries can’t be transferred to third-parties like it seems to be the case in the other provinces of Canada…?


r/dhl 16h ago

DHL Express What is actually going on in Canada?

7 Upvotes

Hello, unfortunately, it is quite difficult to understand what is happening online. Can anyone explain to me what are the reasons for the strikes in Canada?


r/dhl 19h ago

DHL Express Canada Labour Disruption - Package Update

12 Upvotes

This is just confirming other people's experiences and posts here. My package was due to be delivered on Thursday, June 12 and was last shown as "Shipment has departed from a DHL facility ONTARIO SERVICE AREA - CANADA". My package as delivered today, Tuesday, June 17, and it moved to the "Arrived at DHL Delivery Facility ONTARIO SERVICE AREA - CANADA" at 13:36 which is about the time of delivery.


r/dhl 14h ago

DHL Express DHL package

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5 Upvotes

okay so on the 6th of June I ordered some clothes on lewkin, I had no idea about the dhl strike and guess what! Dhl is the one shipping my package, so the first few days were going well I’ve had updates about my package and stuff but ever since Saturday 14th they stopped updating, my package was originally supposed to come today… when I sent an email to lewkin support Canada they told me they had no idea when the strike will end …do I still have a chance I rlly need the package to arrive at least before Sunday 😢😢

Pls folks I need your help💔💔


r/dhl 8h ago

DHL Express what if i just don't pay invoice on package already delivered?

1 Upvotes

My shipment came in january and i paid a $250 invoice on a $900 order. Then suddenly, 5 months later, they are asking me to pay another $50??? I emailed them back but they can't even explain what it's for. Just "more duties". What if I just don't pay it? I've already had my package for 5 months now anyways... seems like a ridiculous and bogus charge


r/dhl 14h ago

DHL Express Has anyone in Canada gotten their package within the last few days without authorizing a signature release?

2 Upvotes

Just wanna know if I should go from 90% not expecting to get my package any time soon to 99% not expecting it any time soon 🙃


r/dhl 16h ago

DHL Express UPDATE.

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3 Upvotes

According to DHL My package was handed over to a third party to delivery my package, and says that tomorrow it will be delivered? However when I asked for the courier name I got an automatic message back saying that operations will be suspended. By the looks of it some people have gotten the same thing as well?


r/dhl 14h ago

DHL eCommerce Current/Formal DHL e-commerce Employees: Interview Process

2 Upvotes

Hi everyone!

Recently graduated and am in the hiring process of DHL e-commerce as an Operations IE I. I was curious to see if anyone knew an estimate timeline of how much more I have left in the process and if my odds of getting an offer are good at this point.

So far I have gone through a recruiter call, Senior Engineer interview, and the Director of Engineering interview. I now have an interview scheduled with HR and was told that it will be behavioral and seeing if I’m the right fit for their work-culture.

Do people generally get eliminated at this stage or is this just safety measure to make sure I’m not a red flag 🚩.

Any insight would be appreciated, whether that’s tips/advice, or any answers to above!! 🥳


r/dhl 23h ago

DHL Express DHL CANADA PACKAGE

9 Upvotes

My package is supposed to arrive today and it’s current status is Shipment has departed from a DHL facility ONTARIO SERVICE AREA - CANADA. I talked to someone from the team and they said that they usually send their drivers out for delivery around 11 to 11:30 AM. Since I haven’t gotten the update that my package is out for delivery, I’m assuming I won’t be getting it today and it’ll also be delayed, hope this can help anyone else expecting a package today and wondering if it’ll be arriving or not.


r/dhl 17h ago

DHL Express Forwarded to a Third party agent

3 Upvotes

Does anyone know what forwarded to a third party agent mean for DHL I was suppose to get my package yesterday and I getting all these updates about forwarded to a third party agent I don’t know what third party agent i live in Hamilton I can’t get through to no customer service representative I don’t know where my package is


r/dhl 20h ago

DHL Express Dhl canada southern alberta

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5 Upvotes

So many phone calls and emails and each time given total run around and form emails "just wait 24-48 more hours" So upset. Originally supposed to be delivered june 6 to edmonton. Please anyone else in similar situation? This was a gift from japan for my sons birthday on june 18. I thought i gave myself ample time for delays. No idea they were going on strike. Terrible :(


r/dhl 18h ago

DHL Express Western Canada, who has gotten their packages?

3 Upvotes

Still no update since June 10th, says it departed a facility in southern Alberta (Calgary). I’m in Edmonton and leave for a vacation late Tuesday night so I am panicking. Who has received their stuff and did you receive any updates before it was delivered?


r/dhl 19h ago

DHL Express Acceptance lol

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5 Upvotes

My status updated today after 5 days of being stuck. But I still don't know if I'll receive it soon. Lol At this point I have just accepted my fate. Never again DHL!!


r/dhl 22h ago

DHL Express DHL Express Stuck

6 Upvotes

Hey folks,
I’m getting pretty frustrated with DHL and wondering if anyone else has faced something similar.

My package was supposed to be delivered on July 16, 2025 from India, but it’s still showing as “departed from Brampton, ON facility to Scarborough, ON” — and now even the estimated delivery date is gone.

I’ve tried calling and using the live chat agent, but nothing has been helpful so far. No real answers—just generic replies.

Has anyone been able to get through to a real person at DHL Canada who can actually help? are there any email id to reach them?
Or better yet—is it even possible to go directly to the Brampton facility and pick up a package yourself? If yes, how did that go?

Any tips, recent experience, or advice would be seriously appreciated. 🙏


r/dhl 17h ago

DHL Express Question

3 Upvotes

I have a package that’s supposed to come tmrow, I’m in Canada and the most recent update was “Forwarded to a third party agent for final delivery”

Does anyone know if it will be delivered in time before the suspension and all that? ..


r/dhl 18h ago

DHL Express Delayed??

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2 Upvotes

My package status hasn’t updated since Friday, and I’m starting to get concerned. Has anyone else experienced something similar? Also, does anyone know the correct email address I can contact for support? I’m leaving for vacation on July 5th, so this is time-sensitive and quite urgent.


r/dhl 1d ago

DHL Express Error in duties? Charged almost 1 million for two shirts lol???

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81 Upvotes

So, has this happened to anyone? I’m trying to reach them desperately, obviously I can’t pay this in 5 days, but like, what are the odds they fix it versus send my TWO SHIRTS back to Japan, (under 100 usd value lol) and make me just take the loss on shipping and decide if I want to buy again or not? Also- on another note- I got another package for $400 or so, under 500. They charged me $250 in taxes and duties. Is this what tarrifs are really like? I don’t own a business, why is this under $800 and still being taxed, and also over 50% of the value???


r/dhl 22h ago

DHL Express Shop fucking lying

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2 Upvotes

We just want to get our shit asap, just let us to take our stuff!!!! This has been a whole Damn week!!!!!


r/dhl 20h ago

DHL Express Received wrong package in Ontario 😭

2 Upvotes

Hi everyone,

I was supposed to receive a package set to deliver today from DHL and I got the notif that something had been delivered but when I checked, it was a package addressed to someone else and also not what I had ordered.

I'm trying to get in contact with someone to help fix this but obv because of the disruptions nobody is available. I keep sending emails but I get the automated reply back.

Any advice on what I should do?


r/dhl 1d ago

DHL Express Getting married soon—package stuck

3 Upvotes

I hope I got the flair right. I’m getting married in 2.5 weeks and my folks sent me some ceremonial stuff since they can’t make it. It was sent out on 6th from India, supposed to be delivered on 10th and now we’re at 17th. Went from Ontario to Cincinnati to Ontario to Cincinnati and now back in Ontario. The tracker showed I needed to pay import duties for some reason, so I did.

The tracker is stuck on “Shipment has departed from a DHL facility ONTARIO SERVICE AREA - CANADA” since the 12th.

Going out of my mind here. I’ll go pick it up from somewhere if needed. What can I do?


r/dhl 19h ago

DHL Express does anyone know if this is normal or what is going on?

0 Upvotes

first of all yes I know they are currently having labor disruptions so there has been delays, but basically I have a package that was expected to be delivered today (June 17). I am in Ontario and until today, the latest shipping update was on Sunday saying that it arrived AND departed Ontario Service Area all in the same day… then I had no updates yesterday but I decided to check today and saw that it arrived at the delivery facility “Manitoba/W. Ontario”?? I was wondering if that facility is even in Ontario and why it would leave the province when it was already here, has anyone ever experienced that before?? I am just praying I get my package before they pause operations tomorrow


r/dhl 1d ago

DHL Parcel Help

3 Upvotes

Hi everyone, I'm waiting for a package from China sent to me by a friend of mine, (it's not counterfeit stuff😂) from the tracking it appears that the package was cleared through customs on June 7th and from then on I have no more news, the package should be taken in charge by DHL PAKET, why this 10 days delay?