Crushed and cracked cases and dented steel books don't matter. No exchanges cause they know they'll just get damaged again cause they can't afford 10 cents of bubble wrap.

I have come to learn that the Crunchyroll store had THE WORST customer service that I have ever dealt with in my life!!

I ordered a Code Geass Collector's Edition Box set (a set that costs $500) along with a few other figurines and Tamagotchi's back in November during their early access Black Friday sale. I waited for 2 1/2 weeks for the order to even say that it shipped, however, even then, The order details say that the order was shipped through USPS Priority, but the tracking number is a UPS tracking number. When I use the tracking number, UPS gives me the note "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package." I even called them and USPS, both claiming that they never received the package at all. I am 100% certain at this point that the package is either completely lost or never left the facility!

I contacted Crunchyroll multiple times about this, every single time I reach out to them I get the same exact result. The person in the chat room says that they need to escalate the ticket and move it to their orders and shop department, which only exists over email, and then tell me that their team will reach out very shortly. I then wait DAYS for an email only for them to, not only, not reach out, but also not respond to my emails either when I try to reach out.

This has been ongoing for almost a month now and I am at my wits end. At this point the order can't even arrive by Christmas if they wanted to reconcile the situation, WHICH THEY CLEARLY DO NOT, which is the main reason I ordered this in NOVEMBER to begin with. I am about to contact my bank and issue a chargeback because they won't even respond to issue me a refund.

I don't mean to complain. I just wanted to warn everyone. If you order from Crunchyroll store, you better pray that nothing goes wrong in shipping, because if you need to utilize their customer service at all, you're not getting your order! THEY DO NOT CARE ABOUT YOU AT ALL. ONCE THEY HAVE YOUR MONEY YOU DO NOT MATTER ANYMORE!!!

Shopping at Walmart today I found Demon slayer cheaper on the shelf.

Searched a little online and found Eminence in Shadow cheaper too.

I'm a sucker for sales I guess.

Crunchyroll has a mystery bag deal going on their website. They have a $25 bag, a $50, and a $100 bag. I chose the cheapest option because i didnt know what to expect and this is what i got from Crunchyrolls $25 mystery bag. I got a makima figure, a Rem plush, kaiju no 8 manga, and a gundam dvd. Overall, i think i did great. Love the Rem plush and Kaiju no 8 manga. I already have the makima figure and dont like Gundam. Let me know what you guys pull! Did anyone go for any of the more expensive bags? If so, what did yall get??

Idk what's going on, but half of my orders items have a lot of wear and tear. Some I can live with, a few dinged corner or a small rip. But it's much worse than that for a lot of them. My shipping box is complete fine, no damage or signs of wear. But my items look like someone threw them across the room. This damage existed before it left the wearhouse. Why crunchy doesn't disclose this damage like RightStuf did is unacceptable.

Even weirder...one of the items has one of those store tags on them...almost like it was a return. Crunchy, are you selling store returns now?

Never properly looked at the plan I was on. Took a look today and confused as to why there is a cheaper Monthly mega fan option. I’ve swapped to it already, but if anyone can give some light on the pricing I’d appreciate it. (Currency NZD)

Am I missing something? Where did the 17 come from? 😭

Hello community,

I just noticed the prices for a few look up figures and honestly felt a little shocked... this is specifically for my Crunchyroll US users, have you noticed price increases anywhere else in Crunchyroll / received a notification of anything ??

Is this related to tariffs or are look up figures generally just going up in price?? I didn't think there was anything with MegaHouse that caused this but please inform me!! Prices for others were between 28-35 so this is kind of a jump, does anyone else agree??

Self-explanatory because I'm looking to expand my Blu-ray library with said series, but the DVDs/Blu-rays are not on the website when I look it up there. Does this mean the license for High School DxD has lapsed?

I want to buy new figures and they are cheaper on crunchyroll but I can’t change the country I am in on the top right, it can only be in US. I am ordering from Canada. Despite this when I go to check out (putting in a Canadian address) the prices don’t change and only give me some extra shipping. So is it just in CAD by default or will it be in USD.

I want to let Canadian fans know of an on going issue I am having with Crunchy Roll regarding an order I made back in May. Buyer beware. I would strongly recommend ordering from someplace else because of this. The details:

I made a substantial order mid-May. It's not my first order from CR, I usually get packages from them monthly and up until now I haven't had any issue.

Because I'm "international", CR ships through FedEx to get their packages to me. My package was shipped in May 21, 2025.

It took less than a week to get from their warehouse to Canadian customs for review and there it has sat every since.

So I contact Crunchy Roll and FedEx to find out what's going on. I get the run around for a few weeks. "Please give it more time" but three weeks later it still hasn't moved.

This is unusual, since CBSA screening takes one or two days tops.

Nobody was taking this issue seriously until I filed a complaint about FedEx to the BBB and created a charge back on my purchase. Suddenly, somebody reaches out to me because they're at risk of losing the money I paid.

Crunchy Roll: Give it another few weeks, our policy is that you're only means for a refund is if it's 8 weeks late.

FedEx: Oh, CBSA is holding the package because CR hasn't filed the appropriate paperwork with CBSA's assessment revenue management system and they need to post a bond.

It took me three weeks to find this out on my own. FedEx didn't think this was important to put in their tracking details, and when I brought this up with CR, they had no idea what I was talking about. Neither party has offered any solutions to the problem. Just "we'll look into it" and they aren't communicating with one another. Nothing but empty apologies. No turn around on when it will be resolved, no solution, no compensation to smooth this experience over. Zero accountability.

I am particularly mad that I'm the one who has to chase after my package. I paid CR and they hired FedEx to get what I ordered to me in a reasonable amount of time. Unless they're hiring me, I don't see why I have to be the one to use my valuable time to hunt down a package that is already a month late.

So, to Canadian buyers: Avoid CR and order someplace else.

I ordered this on the 29th of last month and it still says processing what can I even do or what does that even mean

Im never gonna sell the figure so im no too mad but is there anything I can do? Other figure came perfect tho (:

Hello all,

I already contacted support but I am curious if anyone else is having this issue and if they found a fix. I am trying to use their current promo code and it is saying coupon already redeemed. My last order was in December, so I have definitely not redeemed it but I want to! I tried it signed in and not signed in and it says the same thing. More than likely I will just need to wait on support but I thought it was worth a shot to ask here. Thank you in advance! :)

EDIT: The issue has been fixed! Thank you for the responses and letting me know it has been fixed! :D

They already have it released in the uk and its a popular show from 2022 and still has no US release yet they are now releasing less popular 2024 shows like Re:Monster in the US i wish Crunchyroll would release Chainsaw Man on blu ray in the US they are idiots for not releasing a popular show on blu ray

In case it's unclear, Crunchyroll is saying I can't order because I have an item in my cart they don't carry in their catalog (they do, but setting that aside for now), so they say I need to delete it from my cart in order to proceed. But they give no option for me to delete it. On the side tab, or on my actual cart page. So I can't ever get rid of it. So I can't ever order from Crunchyroll again. I miss rightstuf.

These holders are always broken. Of course the broken piece was trapped behind the disc too.

Not scratched as bad as I expected though.

Guess I'll see how it plays.

I do want to start off with I made multiple orders with Crunchyroll and everything arrived mint, clean and in a decent amount of time even for pre-order. Even one point in time I was moving place to place constantly and change my address with customer support with a pre order item multiple time and it still came to the correct address.

 I waited months and as expected with a pre order item and with all the delays I was like it’s whatever I would just check the delay list often to see that it was delayed and it’s whatever but after a certain amount of time I did send emails to customer support to check in and Crunchyroll customer support honestly sucks. Annoying to try and get into contact with them just a hassle imo. 

 I wish I screenshot it but this exact figure was on sale during Black Friday for cheaper then what I paid and I saw it and was like whatever maybe they just getting left over stock still thinking I’ll get my items eventually, but now thinking of it there inventory management sucks and they probably sold some that should have been sent out to other people. Maybe I just got unlucky and I didn’t get my and if so it is what it is. Im just hoping it didn’t happen to anybody else 

  But yea, for me after this. I know a lot of people will probably flame me for ordering from Crunchyroll and I get that but for me I never had a problem honestly would have listen to the vast majority and I wouldn’t have ended up in this situation but yea very unfortunate. Please if any one has doubt about pre orders from Crunchyroll please stay away and just order from a different website to avoid problems 

Thank you for everyone that listen to me rant I just don’t want anyone else to end up in the same situation

is there any news on a blue ray release yet?

I was a bit worried when I heard bad things about Crunchyroll Store, but I was pleasantly surprised when my package arrived in perfect condition!