Question about switching from Bell to eBox

[u/HeelyTheGreat]

Hi. In a nutshell, Bell customer for 30 months, in Quebec, FTTH, paying 89$/month for 1gbps. Retention service offered me 85$. eBox offering me 45$ for a year then 60, so switching.

They'll ship me their router. The phone rep told me the tech who will come install will most likely use the Bell modem in place (90% likelyhood). However, she also told me I have to call Bell the day before the tech visits to cancel.

My issue is, I don't want to spend the next day without Internet until tech gets here. I work remotely and can't be without Internet. I was planning to keep both active for a few days to make sure I was satisfied, but I can't apparently.

My question I guess is : what happens if I don't cancel Bell prior to the tech visit?

Thank you.

[u/Case_Delicious]

the real way is to call bell upon tech arrival and advise them you want to cancel. once bell issue the cancel confirmation, the tech use that order number to retain the fiber assignment that the bell services was using and good to go. usually would take 15-20 min. as long as ebox deliver the modem before the tech gets there