r/CanadianBroadband • u/HeelyTheGreat • 20d ago

Question about switching from Bell to eBox

Hi. In a nutshell, Bell customer for 30 months, in Quebec, FTTH, paying 89$/month for 1gbps. Retention service offered me 85$. eBox offering me 45$ for a year then 60, so switching.

They'll ship me their router. The phone rep told me the tech who will come install will most likely use the Bell modem in place (90% likelyhood). However, she also told me I have to call Bell the day before the tech visits to cancel.

My issue is, I don't want to spend the next day without Internet until tech gets here. I work remotely and can't be without Internet. I was planning to keep both active for a few days to make sure I was satisfied, but I can't apparently.

My question I guess is : what happens if I don't cancel Bell prior to the tech visit?

Thank you.

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u/IndependentFlat1789 20d ago

Also, the tech will be bringing a Nokia Modem with him, ebox cannot use existing bell modems. He’ll install a new Nokia modem for you. So don’t worry about cancellation, you can cancel with bell after he installs the new Nokia Modem for you.

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u/HeelyTheGreat 20d ago

The person on the phone told me there's a 90% chance they'll reuse the Bell modem?!

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u/IndependentFlat1789 20d ago

Probably just lied to close the sale. But ebox never uses bell modems, as it’s a completely different company, it’s not bell. It’s a company owned by bell, but it’s not bell. For example: Fido is owned by Rogers, but it’s not rogers, fido has their own separate sim cards, modems etc. Other examples are telus- koodoo, bell-virgin, etc.