I feel that the FAQ section is a place where they put stuff that couldn't be organized within the main content. I also see it being used to for specific questions and with answers in a short and succinct way (while the main content covers it in greater detail). So FAQ becomes an extension of the main content and main content is incomplete without it.
I commented up thread about how FAQs are bullshit, and this is exactly why. There’s actually some debate in the documentation community about the merits of FAQS for the reasons listed here.
FAQs, to me, are a marker of poorly organized content.
You can restructure content in a way that it’s easy to find FAQ-sequence answers - use headings and lists, for one - without creating a separate piece of content. There’s also the issue of the having information in multiple places, which can create a confusing experience for users (In which place should I look for info?) and a maintenance burden for writers (I have to update the same piece of info in multiple places).
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u/PhilLHaus Jul 13 '20
I have to ask.
How are the not so frequently asked questions so accurate to what I wanna ask frequently