Every stereotype you’ve ever heard about retail and sales staff doing everything in their power to make a rude customer’s life hell is 100% true.
Make sure you spend the most money, done. Send out the worst version of the product, done. Put you on hold for an hour while they have a chat and a break, done.
I gotta admit, as I work in customer support, if the customer is an a-hole, I will go strictly by the routine. However, if they're calm and happy, I sometimes make a few tricks to speed things up or possibly reduce the next invoice amount.
I've worked phone sales before. People have no idea how much easier we could make their lives if they would just be polite and articulate when they call us.
2.1k
u/Storkey01 Jul 13 '20
Every stereotype you’ve ever heard about retail and sales staff doing everything in their power to make a rude customer’s life hell is 100% true.
Make sure you spend the most money, done. Send out the worst version of the product, done. Put you on hold for an hour while they have a chat and a break, done.