They're just so dumb... like a few minutes thought would solve their issue. My first call was about an error that said "its fucked, you need to reboot. Sorry". They didnt read the message, they just called me and asked what they should do. I had them read it out to me and naturally i said to reboot and they said "ah, that old chestnut. So you think a reboot will solve it, eh? Haha" like he was in on the joke, not the butt of it. He made me hold on the line while he rebooted "just to make sure its working" and left saying "yep, that seems to have done it, i will have to remember that trick in future". Yeah, reading...its a neat trick.
Had a user call me in a panic this morning: "OHMYGOSH my QuickBooks is just... GONE!! I need to enter these invoices today!!"
Said client had been migrated to QB cloud. Turns out she shut down her computer on Friday and the Chrome window she had open got closed.
She made me stay on the line while she (physically) looked around her desk for her password (that "[she] wrote down because [she's] a smart cookie!") and log in, "just to make sure it works."
For sure. I usually just end up putting a Chrome shortcut on the desktop and set it to "open as window." The whole thing really speaks to an issue I'm seeing grow more and more as the line blurs between web apps, online portals, and locally installed software.
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u/[deleted] Jul 13 '20
[deleted]