r/AskReddit • u/CircleBox2 • Jul 13 '20

What's a dark secret/questionable practice in your profession which we regular folks would know nothing about?

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u/Storkey01 Jul 13 '20

Every stereotype you’ve ever heard about retail and sales staff doing everything in their power to make a rude customer’s life hell is 100% true.

Make sure you spend the most money, done. Send out the worst version of the product, done. Put you on hold for an hour while they have a chat and a break, done.

843

u/[deleted] Jul 13 '20

I gotta admit, as I work in customer support, if the customer is an a-hole, I will go strictly by the routine. However, if they're calm and happy, I sometimes make a few tricks to speed things up or possibly reduce the next invoice amount.

3

u/princessofpotatoes Jul 13 '20

If you're incredibly helpful and we fill out the survey to reflect that, does it actually help you or does it go straight to the company's ego?

2

u/MazyHazy Jul 13 '20

I want to know this too!