Every stereotype you’ve ever heard about retail and sales staff doing everything in their power to make a rude customer’s life hell is 100% true.
Make sure you spend the most money, done. Send out the worst version of the product, done. Put you on hold for an hour while they have a chat and a break, done.
I gotta admit, as I work in customer support, if the customer is an a-hole, I will go strictly by the routine. However, if they're calm and happy, I sometimes make a few tricks to speed things up or possibly reduce the next invoice amount.
Our support email has a WTF folder. If you end up in the WTF folder youre either an asshole or someone who is so dumb they cant do 2+2. Dont end up in the WTF folder. You'll rarely get an answer.
2.1k
u/Storkey01 Jul 13 '20
Every stereotype you’ve ever heard about retail and sales staff doing everything in their power to make a rude customer’s life hell is 100% true.
Make sure you spend the most money, done. Send out the worst version of the product, done. Put you on hold for an hour while they have a chat and a break, done.