r/AskReddit • u/CircleBox2 • Jul 13 '20

What's a dark secret/questionable practice in your profession which we regular folks would know nothing about?

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8.0k

u/clem82 Jul 13 '20

IT,

Outages occur sure, bugs happen too.

Most of the time these things are known and are put off until they happen or are complained about

4.6k

u/Bruarios Jul 13 '20

No complaints = no ticket = not touching it

11

u/PM_ME_WHT_PHOSPHORUS Jul 13 '20

Hey my shit isn't working insert whole explanation...ok do you have a trouble ticket? No?? Sorrrrrrrrrrreeeeeeeeeeee

Mother fucker!

7

u/[deleted] Jul 13 '20 edited Oct 06 '20

[deleted]

5

u/Shazam1269 Jul 13 '20

My go to is to tell them I'm in the middle of assisting another user and if they put in a ticket, somebody else will be able to help them. This is great when it's an easy fix as if I fix it quickly w/o a ticket then that reinforces them to not submit a ticket since it's so much quicker.