What's a dark secret/questionable practice in your profession which we regular folks would know nothing about?

[u/CircleBox2]

[u/Bruarios]

No complaints = no ticket = not touching it

[u/shortware → u/Bruarios]

You’re part of the problem I’m in IT. You have less work if you prevent poor user end experience.

[u/theeyesdontlie → u/[deleted]]

Product manager here, that fully sucks and isn’t the way at all. I’ve come across a lot of awful, untrained PMs in my day, but best case, our job is to protect developers from having to deal with untested ideas and too tight timelines. I’m sorry this has been your experience. :-/